Current Specials

Connecting To Exetel's ADSL Service (01/10/10)

You will need to enter this user name and password in to your modem so that you can connect to the Exetel ADSL service:

Modem User Name And Password / Members Facilities User Name And Password

User Name: your ten digit telephone number@(state).exetel.com.au

Password: It is usually same as Member Facilities Login Password(combination of letters and numbers). To change modem password, please go click here

The username and password's above is for both the modem to gain ADSL access and for the User Facilities.

You probably should not need to change or specify your DNS connections but if you do they are:

  1. Primary: 220.233.0.4
  2. Secondary: 220.233.0.3

What Happens After You Submit Your Application

Once you receive the confirmation email you can then check on the 'Application Status' page of this web site to see exactly how your application is progressing.

http://www.exetel.com.au/a_application_status.php

There are several steps that need to be completed once you have submitted an ADSL application form to Exetel Limited. These steps can take from a few days to up to 10 working days if everything goes smoothly.

The steps that have to be taken to process your ADSL application are:

1/ Exetel submit your application to The Carrier

This is an automatic process that happens daily. Your online application is batched with all applications received up to 7pm each day and is sent in a file to ADSL Provisioning at the carrier

2/ Carrier Administration confirm receipt of your application

Although Carrier ADSL Provisioning will receive your application within 24 hours of you submitting it there is a variable delay in the time it takes them to confirm they have received it. It is not unusual for this to take up to 4 working days.

3/ Carrier Administration ask Carrier Engineering to check for ADSL availability

4/ The wholsale provider’s Engineering then provides a planned activation date

Currently around 90% of the applications submitted by Exetel applicants are accepted by the wholsale supplier and a date for activating the service is given; this date is generally within 7 working days of the application date.

Approximately 10% of applications for ADSL service are rejected to being too far away from the exchange or because the line is not suitable and can't be made suitable.

5/ If your application is rejected the screen will display the reason for rejection

If your application is rejected it will be either a complete rejection that means that there is no chance of your line being connected to the ADSL service in the immediate future. The reason will be displayed on the screen.

6/ Once your ADSL activation has been done a 'completion date' will be displayed

Once the activation of your ADSL line has been confirmed by you can plug in your modem and check that the 'Link' light is solid; if it is your ADSL service has been activated correctly by the wholsale provider and you can now connect to the Internet via ADSL.

Connecting To Your ADSL Service

If you are using a modem provided by Exetel you should have received it before your line is activated. Whether or not you are sourcing your modem from Exetel you will have received an email with your user name and password and other set up information. If you have lost that email, or never received it, the information it contains can be found by clicking here.

If you require more detailed assistance you should get that from the manual that comes with your modem or a knowledgeable friend. Some guidance is provided on either the Exetel User Help Forum (click here) or in the advice to be found on the left hand side of this page. It is very straight forward to set up an ADSL modem but if none of these aids is sufficient you will need to pay for a computer professional to assist you complete this task.

Exetel has agents in every capital city of Australia, and many regional areas. If you need help you might consider calling one of these agents who will charge you to install your ADSL connection:

If the 'Link' light is not steady it means that the wholsale provider has made a mistake in activating your ADSL connection. In this case (approximately 10% of all ADSL activations) you need to call Exetel and get the support engineers to get the wholsale provider to fix the problem.

Some Things To Consider Before Your Line Is Activated

If you have multiple telephone handsets connecting to the line you are going to use for ADSL please ensure that you have bought enough line filters.