Specials

Exetel's Residential ADSL1 New User Services (15/11/08)

We believe that the pricing set out below is the best available from any provider of these services in Australia. Additionally the 'standard inclusions' and user benefits together with the high levels of service reliability make a compelling case for any customer to select Exetel as its ADSL service provider. Should you still be considering another provider perhaps you might like to consider that as well as saving yourself money by choosing Exetel you will also help save Australia's most endangered flora and fauna, make a contribution to green house gas reduction and provide more opportunities for people in the third world. If you have time, click on the icons below to see how you can also help make the world a better place while saving yourself some of your hard to come by dollars.


ADSL1 Plan Inclusions

With each Exetel ADSL1 plan you also get the following additional facilities:

ADSL1 Plan Charges (No Other Services) (New Services Are Not Available In Tasmania)

Plan Names Line Activation Charge Contract Period** Monthly Access Charge Downloads Included: 12midnight-12noon+ Downloads Included: 12noon-12midnight+ Excess Downloads per GB++ Order
Maximum speeds: 256 kbps Down/64 kbps Up
If you are considering an ADSL plan at 256 kbps download speeds we believe you would be much better off considering an Exetel HSPA plan that will give you speeds between 512 kbps up to over 1,000 kbps and will cost you less than an ADSL service for low download usage. To see whether an HSPA plan will suit you please click here
Maximum speeds: 512 kbps Down/128 kbps Up
TL-AA $130.00* 6 Months $40.00 48 gbytes 6 gbytes $3.00 or Shaped Order
TL-AB $130.00* 6 Months $45.00 48 gbytes 12 gbytes $3.00 or Shaped Order
Maximum speeds: 1500 kbps Down/256 kbps Up
TL-BA $130.00* 6 Months $50.00 48 gbytes 12 gbytes $3.00 or Shaped Order
TL-BB $130.00* 6 Months $60.00 48 gbytes 27 gbytes $3.00 or Shaped Order
Maximum speeds: Up to 8192kbps Down/384 kbps Up *
TL-CA $130.00* 6 Months $75.00 48 gbytes 12 gbytes $3.00 or Shaped Order
TL-CB $130.00* 6 Months $85.00 48 gbytes 27 gbytes $3.00 or Shaped Order

PRE-PAID ADSL1 PLANS FOR "LIGHT" USERS

Plan Names Line Activation Charge Contract Period** Monthly Access Charge Included Downloads Downloads Charges: 12midnight-12noon+ Downloads Charges: 12noon-12midnight+ Order
Maximum speeds: 512 kbps Down/128 kbps Up
PAYU/512 $130.00* 6 Months $30.00 Zero $0.35 per gb $1.30 per gb Order
Maximum speeds: 1500 kbps Down/256 kbps Up
PAYU/1500 $130.00* 6 Months $37.50 Zero $0.35 per gb $1.30 per gb Order
Maximum speeds: Up to 8192kbps Down/384 kbps Up *
PAYU/8192 $130.00* 6 Months $57.50 Zero $0.35 per gb $1.30 per gb Order

* If you are transferring your ADSL1 service from another ISP you will instead pay a once only "churn" charge of $35.00. To sign up to transfer from another ISP please click here

** The initial contract period is six months. If a service is cancelled within the initial six month period the a $100.00 contract cancelation fee will apply.

+ All times shown are Eastern Standard or Eastern Daylight Saving time

++ Initial downloads can be ordered at the time of ordering the service for both periods in blocks of 5 gigabytes for peak and off peak period separately. The downloads have no expiry date and can be topped up at any time via the User Facilities and from "warning pages" that will appear on your screen when you have less than 1 gigabyte left in either respective period. The maximum download permitted in any single month is 5 gigabytes per period. If a customer chooses to exceed that limit they will be directed to a ‘block page’ that will only restore the service in thatperiod if the user agrees to pay for additional downloads at $6.00 per gigabyte or part thereof. This service is intended for “light” users and is not intended for users who wish to down load large amounts of data.

For more information on plans please click here (Click again to close)

  • All ADSL1 Plans have an initial contract period of 6 months. If for whatever reason, the service is canceled before the end of six months then a $100.00 early termination charge is incurred.
  • + All times are Eastern Standard Time or Eastern Daylight Saving Time when that applies.
  • ++ The customer has the option when they reach their peak or of peak down load allowance of either paying $3.00 per gb (or part thereof) or of continuing at a restricted speed of 64 kbps by setting their preferences in the Exetel User Facilities. These preferences can be changed by the customer at any time and as many times as they choose.
  • All uploads are not charged.
  • All plans include 1 static IP.
  • All prices include GST.

For further information about Exetel's ADSL Services, click here.

For the limitations of downloads in this period please click here (Click again to close)

Exetel Pty Ltd Acceptable Use Policy (14/4/08)

This Acceptable Usage Policy (Policy) applies to all users (Customers) of a internet service (Service) provided by Exetel Pty Ltd ABN 35 097 986 546 ("Exetel") who have entered into an agreement (Agreement) with Exetel for such service.

Under the Agreement, the Customers have agreed to comply with this Policy.

This Policy outlines certain prohibited uses of the Service and the Exetel network and the consequences which may flow from a violation of this Policy.

All terms used in the Policy which are not expressly defined shall have the same meaning as in the Agreement.

  • 1. No resale of Service

    • 1.1) The Service provided by Exetel is for the personal use of the Customer or a Business End User in the manner described in the Agreement only and may not be used for any resale purposes whatsoever without the prior written consent of Exetel.

    In the event that a Service is used for resale purposes without Exetel's prior written consent, Exetel will immediately cancel the Service.

  • 2. Illegal Use

    • 2.1) The Service and the Exetel network may not be used:
      • a) To break any law or to infringe another person's rights;
      • b) To transmit, publish or communicate material which is defamatory, offensive, abusive, indecent, menacing, unwanted or otherwise unlawful or unauthorised;
      • c) In any way that may expose Exetel to liability; or
      • d) In any way which or which may damage, interfere with or interrupt the Service, the Exetel network or a supplier's network used to supply the Service.
    • 2.2) Exetel reserves the right to suspend without prior notice any Service that, in its reasonable opinion, is being used in breach of clause 2.1. The matter will then be referred to the appropriate authority for further investigation or action.

  • 3. Security

    • 3.1) The Customer:
      • a) Is responsible for any misuse of the Service or the Exetel network that is in breach of the Agreement (including this Policy) and must take reasonable steps to ensure that others do not gain unauthorised access to the Service or the Exetel network;
      • b) Must not use or permit the use of the Service or the Exetel network to obtain or attempt to obtain unauthorised access to any computer, system or network or to carry out any unauthorised or unlawful activity; and
      • c) Must notify Exetel immediately of any breach of clause 3.1(a) or (b).
    • 3.2) The Customer acknowledges that when accessing the internet through using the Service and the Exetel network there is a possibility that other parties may gain unauthorised access to:
      • a) The Service or the Exetel network; or
      • b) The Customer's equipment connected to the Exetel network (including any software used in conjunction with such equipment); or
      • c) The Customer's confidential or personal information
    • Thereby causing harm, damage or loss to the Customer. The Customer agrees to bear all risks of such harm, damage or loss occurring through the Customer's use of the Service and the Exetel network under the Agreement.
    • 3.3) Exetel is not responsible for any content that the Customer may publish via websites, email, newsgroups, online forums or other publishing mediums accessed through the Service or the Exetel network. The Customer:
      • a) Acknowledges that Exetel may take such action as it may deem appropriate to block access to, remove or refuse to post any content:
    • 3.4) In order to comply with any law or any directions of a regulator or other authority; or
    • 3.5) That Exetel in its sole discretion considers to be defamatory, offensive, abusive, indecent, menacing or otherwise inappropriate regardless of whether such content is unlawful; and
    • 3.6) Agrees to indemnify Exetel against any claims, loss, actions, damages, suits or proceedings against Exetel arising out of or otherwise related to such activities.

  • 4. Copyright protection

    • 4.1) Downloading copyright material or making copyright material available to others on the internet is illegal unless specific permission is granted by the copyright owner.
    • 4.2) Exetel will forward any copyright infringement notices received in relation to a Customer's account to the Customer or the contact person nominated by the Customer for the Customer's account. A copyright infringement notice is a serious allegation made by the copyright owner or their representative which should not be ignored and the Customer must contact the issuer of the notice as soon as possible.
    • 4.3) If Exetel reasonably suspects that a Customer is infringing a third party's copyright or if three (3) or more copyright infringement notices have been received in relation to a Customer's account and the Customer fails to provide a valid defence for such notice in writing to the issuer of the notice that is satisfactory to Exetel, Exetel may request the Customer to arrange for an equivalent service to the Service supplied by another carrier or carriage service provider within fourteen (14) days failing which the Service will be cancelled in accordance with the Agreement.

  • 5. Email

    • 5.1) A Customer using the Service or the Exetel network to run an email subscription service must observe the following requirements:
      • a) A subscriber of the subscription service must nominate their own email address to the Customer;
      • b) The Customer must then send an email to the subscriber seeking confirmation that the subscriber wants to be added to the Customer's mailing list;
      • c) The subscriber's email address is only to be added to the Customer's mailing list if the subscriber replies to the Customer's email confirming that the subscriber wants to be added to the Customer's mailing list;
      • d) If the subscriber fails to reply within fourteen (14) days, the Customer must remove the subscriber's email address from the Customer's email mailing list; and
      • e) the Customer's functional unsubscribe facility must allow for immediate removal of an email address from the Customer's mailing list when requested by a subscriber and for a reply confirming removal to be sent to the subscriber.
    • 5.2) The following activities carried out using the Service or the Exetel network are prohibited:
      • a) sending emails, or causing emails to be sent, to or through the Exetel network that hides or obscures the source of the email, that contains invalid or forged headers or domain names or deceptive addresses;
      • b) receiving or collecting responses from bulk unsolicited emails whether or not the original emails were sent using the Exetel network;
      • c) hosting a website to which recipients of bulk unsolicited emails are directed;
      • d) relaying emails from a third party's mail server without permission or which employs similar techniques to hide or obscure the source of the email;
      • e) collecting or harvesting screen names or email addresses of others for the purpose of sending unsolicited emails or for exchange;
      • f) sending large or numerous emails for the purpose of disrupting another party's computer or account;
      • g) sending emails that may damage or affect the performance of an email recipient's computer (including any emails which contain viruses or other harmful components);
      • h) persistently sending emails without reasonable cause or for the purpose of causing nuisance, annoyance, inconvenience or needless anxiety to any person; or
      • i) connecting the Exetel network to an open relay mail server or any other device which may allow third parties, whether connected to the Exetel network or to another service provider's network, to use that mail server or device for the purposes of sending electronic messages, solicited or otherwise, with or without the Customer's prior knowledge or consent.

  • 6. SPAM

    • 6.1) When using the Service or the Exetel network the Customer must at all times comply with the Spam Act 2003 (Cth) and the regulations made thereunder including the Spam Regulations 2004 (Cth) (together Spam Legislation).
    • 6.2) In particular, the Customer:
      • a) Must not use or permit the use of the Service or the Exetel network to accept, transmit or distribute bulk and/or unsolicited commercial electronic messages, including messages of an advertising or promotional nature (Spam); or
      • b) Supply, acquire or use or permit the supply, acquisition or use of any software designed to harvest email addresses through the Service or the Exetel network or any electronic email address list produced using such address-harvesting software.
    • 6.3) The only circumstances in which the Service or the Exetel network may be used to send unsolicited emails of an advertising or promotional nature are where such emails are sent:
      • a) To persons with whom the Customer has a pre-existing business, professional or personal relationship; or
      • b) To persons who had previously indicated to the Customer their consent to receive such emails from the Customer from time to time, for example by ticking a box to that effect on the Customer's website.
    • 6.4) Unless clause 6.3 (a) or (b) is complied with, the Customer must not send unsolicited bulk emails using the Service or the Exetel network. Even if clause 6.3 (a) or (b) is complied with, such emails must:
      • a) Include information about the individual or organisation who authorised the sending of the emails; and
      • b) Contain a functional unsubscribe facility made known to the recipients who may exercise an option to be removed from the Customer's emailing list.
    • 6.5) Exetel may suspend the Service in the following events:
      • a) If the Service or the Exetel network is being used to host any device or service that allows email to be sent between third parties not under the Customer's authority and control; or
      • b) The Customer is in breach of clause 6.1
    • Whether or not the same occurs with the Customer's knowledge, through mis-configuration of the Customer's equipment or network or by other means not authorised by the Customer such as through a Trojan horse or computer virus.
    • 6.6) If it comes to Exetel's notice that Spam is being transmitted through a Customer's account using the Service or the Exetel network, Exetel may take the following action to blocking the Customer's account from which, in Exetel's reasonable opinion, the Spam originates:
      • a) Exetel will apply a 'Spam Portal Block' which will limit the internet access of that Customer's account to the Exetel Spam Portal web page which has further information about Spam and allows the Customer to address the Spam issue and resolve it.
      • b) The Customer's account will be released from the Spam Portal Block not less than two (2) hours AFTER Exetel is satisfied that Spam is no longer being transmitted through the Customer's account.
    • Not with standing the above actions by Exetel, the Customer remains liable for all costs and charges relating to their internet access under the Agreement regardless of the length of time and the number of times a Spam Portal Block is applied to its account.
    • 6.7) The Customer must use its best endeavours to secure all equipment, devices and networks within its control against being used by third parties in breach of clause 6.1, including where appropriate:
      • a) installation and maintenance of appropriate up-to-date antivirus software;
      • b) the installation and maintenance of an appropriate and adequate firewall software;
      • c) the application of operating system and application software patches and updates.
    • 6.8) Exetel may scan any IP address ranges allocated for a Customer's use with the Service in order to detect the presence of open or otherwise mis-configured mail and proxy servers.
    • 6.9) If a Service is suspended and the grounds upon which it was suspended are not corrected by the Customer within seven (7) days, Exetel may terminate the Service under the Agreement.

  • 7. Newsgroups

    • 7.1) The Customer must not use the Service or the Exetel network or allow the Service or the Exetel network to be used to:
      • a) engage in mass posting of messages to newsgroups;
      • b) post advertisements other than in newsgroups that specifically encourage or permit advertising;
      • c) post binary files other than in newsgroups that specifically encourage or permit such postings;
      • d) post large or numerous messages with purpose of disrupting a newsgroup; or
      • e) send messages that contain invalid or forged headers or domain names or deceptive addresses.

  • 8. Viruses, Worms, Trojans, Denial of Service Attacks, etc

    • 8.1) The Customer must take steps to protect its computer and any equipment or networks that are connected to the Exetel network against higher level computer programs (such as viruses, worms, Trojans and other malicious programs) and lower level denial of service attacks that can be distributed or propagated through the internet, including electronic mail.
    • 8.2) The Customer must ensure that it has in place appropriate and adequate protection for its systems to prevent circulation of such computer programs and attacks from the Customer's computer, equipment or networks through the Exetel network. Such protection methods should include firewalls and an appropriate user policy regarding email attachments, the most up to date virus scanning software, etc.
    • 8.3) While Exetel makes reasonable efforts to ensure the security of its network, it cannot and does not guarantee that viruses and other detrimental programs will not be distributed via the Exetel network. Under the Agreement, Exetel is not liable for any degradation in Service or any increased download or damage suffered by a Customer as a result of any program received by or sent to the Customer over the Exetel network.

  • 9. Downloads in the 12 midnight to 12 noon period

    • 9.1) These conditions apply from 1st February 2008 until further notice for ADSL1, ADSL2 plans that have an initial service period of 12 months and Wireless plans that have an initial service period of 30 days:
      • a) All references to time are Eastern Standard Time or Eastern Summer (Daylight) Time when that applies.
      • b) Exetel will endeavour to provide sufficient internet bandwidth between the hours of 12 noon to 12 midnight each day (Peak Period) to avoid congestion during those hours.
      • c) In the event that any Customer downloads more than 48gb during the Off Peak Period in any calendar month, Exetel will charge the excess usage at $3.00 per gb or part thereof unless they are under the speed shaping option found in the user facilities.
      • d) Exetel may at any time change or cancel the time periods during which downloads by a Customer will not be counted towards the quota for downloads under the Customer's Service plan or modify the amount of downloads permitted for a Customer so long as the Customer's Service plan is complied with.

  • 10. Violation of Policy

    • 10.1) Like other network providers, Exetel is serious about taking action to eliminate inappropriate use of newsgroups and preventing spam from being transmitted through the Exetel network whether or not originating from a Customer. If Exetel, at its complete discretion, considers that this Policy has been violated in any way whatsoever, Exetel will take all appropriate steps available under the Agreement to enforce compliance with this Policy including suspending or disconnecting a Customer's Service.

For other charges that may apply to ADSL plans please click here (Click again to close)

ADSL "Other" Charges (7/8/08)

Account Administration Charge

Exetel charges a $3.00 monthly Account Administration Fee in addition to the monthly access and excess charges on all ADSL1 and ADSL2 broadband accounts except for ADSL1 accounts that have a "TL" prefix which have the account administration fee included in the base monthly charge

Contract Term

The Initial Contract Term is defined for each different plan. After the initial contract term has expired you may remain on the plan, on a month by month basis or cancel the service. For plans with an initial contract period of six months you may move to another plan at any time during the initial contract period and at anytime after the initial contract period ends.

Contract Terms And Conditions

The terms and conditions of the contract can be found here.

Acceptable Use Policy

A customer is completely free to use the Exetel ADSL or Wireless broadband service in any legal way they choose. However Exetel, like many other network providers, will not allow its network to be used for what is known as 'spamming'. To understand Exetel's acceptable use policy please click here.

Changing Your Static IP

Each Exetel ADSL and Wireless Broadband account comes with one static IP address. A user can request a different IP address than the one automatically allocated by using the function provided in the Exetel User Facilities. There is no charge for the first thirty changes.

Any subsequent change the IP address after thirty will automatically incur a charge of $20.00 per change.

Moving Your ADSL Service To Another Location

If you move your ADSL service to another location/line (even if it has the same number) Telstra deem that to be a cancellation of service.

It takes approximately 7 days to move an ADSL service to a new line and that is with the proviso that the new line is connected to an ADSL enabled exchange

If you move your ADSL service it will incur a new installation fee of $88.00. If your move is within the initial six month contract period there will also be an early cancellation charge of $100.00. (Telstra/Optus doesn't recognize a relocation as anything but a cancellation of a service on one line and the installation of a new service on a different line).

By moving to a new location you also start a new 6 month contract; again because Telstra deem this to be a new service

Moving Your Wireless Service To Another Location

If you move your Wireless Broadband service you are restricted to areas where a wireless signal is available.

The Wireless modem is portable and you can use the service anywhere in Sydney where you can get a signal.

As your wireless service is not location dependent moving your residence has no impact on your six month contract.

Moving between Plans

If the initial service period of your plan is six months you can change plans at any time by paying the plan change charge current at the time of your plan change.

If the initial service period of your plan is greater than six months you cannot change plans until the initial service period has expired

If you move to another plan, there will currently be a charge of $25.00 if a change of speed is required and no charge if there is no change of line speed. The charge for changing plans varies from time to time and you should check close to the time that you are considering changing plans.

You must submit a plan change request on or before midnight on the last day of any month.

Any change you make will not come in to effect, in terms of downloads or reduced or increased monthly access charges, until the 1st of the following month. Any line speed change will usually become operable within 3 working days. You will be charged for the line speed change on the 1st of the month in which the speed change is made.

Canceling An ADSL or Wireless Service

Canceling the service during the selected initial contract period incurs a cancellation charge of $100.00.

Canceling a service after the end of the initial contract period entails no cancellation charge per se. However, please be aware that an ADSL or Wireless service is billed one month in advance and no rebate of unused days will be given by Exetel Pty Ltd. If you decide to churn/transfer to another provider you should plan to do that on the second last working day of the Exetel monthly billing period.

Dishonour Fees

If your nominated credit card or bank account dishonours the attempt by Exetel to deduct your monthly access charge or any other incurred charges on the nominated dates your account will be suspended and there will be a $10.00 fee per dishonour.

You will only be able to reactivate your account by following the on line processes that you will be restricted to during the suspension.

Payment Dates

The following billing cycle dates apply to ADSL and Wireless Broadband accounts:

Installation Fee: The applicable line activation fee will be debited to your nominated bank account/credit card when the carrier advises a connection date for your service. After receiving acceptance of this debit we will also debit your nominated account with the cost of the modem, if you have ordered one, and despatch the modem to you and also email you your account name and password.

Monthly Access Charge: (First Month) When we receive notification from the carrier of the service connection date we will debit your nominated bank account/credit card with pro rata charge for the current month applicable to the carrier advised connection date. The first month's access charge is calculated as being from the date that the carrier advises that they have installed your ADSL/Broadband service to the last day of that billing month.

Monthly Access Charge: (Subsequent Months) The monthly billing date for the ADSL and Wireless access charge is on or around the 1st working day of that month.

Excess Usage Charges: will be debited on or about the 1st day of the month following the month in which any excess usage charges were incurred.

Irrespective of which day of the month your usage of the ADSL/Wireless Broadband  service commences the billing cycle for all charges (after the initial pro rata charge) will be one calendar month beginning on the 1st of the month.

Provision of Invoices

No 'paper' invoices will be sent to any customer. The invoices will be displayed in PDF form in the user area and the user can print copies of these invoices for their records at any time.