Specials

Residential Support Facilities (14/4/08)

Online Help

From this page you should be able to get the answer to any question you may have about Exetel’s services and products from a mixture of:

  1. Text based Q and A explanations.
  2. One to several, interactive “chat room” Q and A with Exetel employees and customers.
  3. Forum ‘knowledge base’ where you can look at information and ask questions.
  4. An “Artificial Intelligence” with the answers to over 30,000 previously asked questions.
  5. Lodge a fault ticket either on line or by telephone for a problem with any Exetel service.

The information provided on these functions has been generated over three years by reviewing the answering of questions about Exetel’s services and helping customers troubleshoot any issues they encounter in the use of Exetel services and products. This information has been (and is continuing to be) constantly refined and re-sorted and represented to ensure that any Exetel customer or prospective customer can get immediate and complete answers to any question both before they make a decision to buy an Exetel service and then if they require any support in the use and operation of any Exetel service.

To use this service simply go to the links below and click on the service you want information or help with.

Logging A Fault

You can log a fault on your service at any time either on line (if you have internet access) or by using the keypad of your telephone.
To log a fault on line please go here: https://helpdesk.exetel.com.au/

To log a fault by telephone please dial either:

02 9927 1000

Or

1300 788 141

And select Option 1 in either case.