Current Specials

Exetel Mobile Support Facilities



Exetel Forum (Answered By Any Member – Including Exetel Engineers)

You can post any question which will usually be replied to quickly if the “knowledge base” of previous posts/answers doesn’t provide you with an immediate answer. http://forum.exetel.com.au/

AI Robot (Answered By “Calliope”)

Calliope uses the latest version of AI scripting that has been refined by Exetel over the past 18 months to be able to provide the answers to over 20,000 of the more commonly asked questions.

http://calliope.exetel.com.au/

Frequently Asked Questions

Exetel constantly add to and refine this text based, indexed, list of the most common ADSL1 support questions we are asked.

If you clink on the question it will ‘expand’ and show you the complete answer. To close the expanded answer, just click on the question again.

The "top ten" questions over the last month are:

    I want to activate Global Roaming on my mobile service, what do i do?

    - To activate global roaming on your mobile service please fill out the form below and a request will be made to activate the Global roaming function.
    NOTE - Exetel require a $200 deposit for global roaming. Once this deposit has been debited from your nominated account and has cleared the Global roaming Function will be activated.

    All fields are required:

    Name:
    Exetel Mobile Number: (Phone number no spaces)
    Email Address:
    Debit of the $200 deposit: Please Debit my account on File.
    Please contact me for other debit details.
    Any Further information:

    I have received my new sim card and I want to activate my account?

    - To activate your new mobile service please fill out the below form.

    All fields are required:

    Name:
    Exetel Mobile Number: (Phone number no spaces)
    Email Address:
    Any Further information:





    Note - To print all information under the Mobile support topics please click **expand all**
     and then print. To only print your required information please expand the topics you would like then Print.

For a complete list of FAQs go here: http://www.exetel.com.au/c_support_faq.php

Email Exetel Mobile Support

If the above help facilities and guides haven’t helped you resolve your problem you can email:

telephonesupport@exetel.com.au

Please give a concise description of your problem, your ADSL1 telephone line number and a contact number for day time and after hours.