Exetel VoIP Support Facilities
Exetel Forum (Answered By Any Member – Including Exetel Engineers)
You can post any question which will usually be replied to quickly if the “knowledge base” of previous posts/answers doesn’t provide you with an immediate answer. http://forum.exetel.com.au/
Trouble Shooting Guide
The most common problems, and their solutions, encountered by a first time user can be found by clicking here.
AI Robot (Answered By “Calliope”)
Calliope uses the latest version of AI scripting that has been refined by Exetel over the past 18 months to be able to provide the answers to over 20,000 of the more commonly asked questions.
http://calliope.exetel.com.au/
Frequently Asked Questions
Exetel constantly add to and refine this text based, indexed, list of the most common ADSL1 support questions we are asked.
If you clink on the question it will ‘expand’ and show you the complete answer. To close the expanded answer, just click on the question again.
The "top ten" questions over the last month are:
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Why is my phone line provider billing me when I only make calls through the VoIP service?
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It is very likely that your VoIP device has a backup system that automatically switches to the current voice service Provider when the VoIP service is down. |
What sort of bandwidth do I need to operate a VoIP connection?
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The recommended connection speed is 512/128 kbps. You will need roughly 30kbps down and 30kbps up. |
What is a DID?
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DID(Direct InDial) number is very similar to the Telstra number so that other people can call you on. |
Note - To print all information under the VoIP support topics please click **expand all** and then print. To only print your required information please expand the topics you would like then Print.
For a complete list of FAQs go here: http://www.exetel.com.au/c_support_faq.php
Email Exetel VoIP Support
If the above help facilities and guides haven’t helped you resolve your problem you can email:
telephonesupport@exetel.com.au
Please give a concise description of your problem, your ADSL1 telephone line number and a contact number for day time and after hours.
