Contacting Exetel
Logging Faults With Exetel
If you have internet access the very fastest way to resolve any problem with your/your client's broadband connection is to open a fault ticket on line. This can be done twenty four hours a day, seven days a week. The ticket number will automatically open a fault within the Exetel fault resolution process and you will be given the ticket number immediately so that at any time after you open the ticket you can, if you have internet access, check on the progress/resolution of your/your client's problem. To open a ticket on line go here:
https://helpdesk.exetel.com.au/
and enter the ADSL telephone number and user password.
Further Sales Information
An array of further information sources concerning all of Exetel's services can be found here:
http://www.exetel.com.au/a_sales_main.php
Exetel Contacts
Sales ALL Services: agentsales@exetel.com.au
Support All Services: agentsupport@exetel.com.au
Telephone: (02) 9927 1040 (Business Days, 8.30 am to 5.30 pm NSW times/calendar)
Fax: (02) 9964 9318
