Exetel Business Mobile Services
Exetel offers business mobile plans to suit your specific needs. Whether it’s an uncontracted per minute plan or a contracted capped plan, you can be sure you'll get fantastic value and a reliable mobile service your business can really rely on. Exetel offers business mobile plans via the Vodafone network To view these plan types, click on the “Per Minute Plans” or “Capped Plans” on the left sidebar menu.
New to an Exetel mobile service?
You can activate a new service or port your existing mobile service to Exetel.
There is no service activation on the Exetel business mobile plans.
If you are new to an Exetel mobile service but an existing Exetel customer you can order and provision the mobile service yourself. It’s a simple 3 step process.
3 Step Ordering and Provisioning Process
Order the service by logging in to your Exetel members facility
Wait to receive the SIM, sent via post (takes about 3 working days)
When the SIM is received, log in again to your Exetel members facility and provision your service, by either porting or activating a new service. (you are sent detailed instructions on how to do this in your welcome letter, accompanying the SIM)
Prefer Exetel to Activate or Port for you?
You may do this by sending an email to provisioning@exetel.com.au . If you are porting, please include your existing mobile number.
Billing period and Bill Issue Date
The mobile plans offered by Exetel are 'post paid' which means that you are billed for your calls monthly in arrears. The billing period is from the 1st to last of the calendar month.
Your mobile charges will appear on a separate bill if that is the only service you have with Exetel or on your ADSL bill, in a separate section, if you have an ADSL service also with Exetel.
The bill will not appear on the user area of the Exetel web site until soon after the 1st of each month.
The bill issue date is on or soon after the 1st of the month. Exetel will not send you a paper bill. Your monthly bill is displayed on a secure area of the Exetel web site and you can view or print it from there. Your last 12 months mobile bills are displayed in this area.
No contract periods apply to the Exetel business per min mobile service plans.
12 or 24 months contracts apply to the Exetel business capped mobile service plans.
From the time you submit your on line application to the time you receive your new Mobile Sim is approximately 3 working days. If you have ordered mobile handset hardware from Exetel that will be shipped separately to the address nominated by you within 5 working days.
Has your Handset been lost or stolen?
Your first course of action is to log in to your secure Exetel members facility and bar/suspend your service on the left sidebar menu. This is a direct B2B command to our supplier’s portal and the suspension will be actioned immediately.
If you get an error doing this the out of hours emergency support number for barring of calls is (02) 8030 1077. Leave a message and the barring/suspension will be handled as soon as possible.
Press *#06# on your handset keypad. Your handset’s IMEI number will appear.
You should record this number somewhere and keep it safe.
If the loss or theft of your handset occurs, you can report it to police.
