You can activate a new service or port your existing mobile service to Exetel.

There is no service activation on the Exetel business mobile plans.

If you are new to an Exetel mobile service but an existing Exetel customer you can order and provision the mobile service yourself. It’s a simple 3 step process.

3 Step Ordering and Provisioning Process

1. Order the service by logging in to your Exetel members facility
2. Wait to receive the SIM, sent via post (takes about 3 working days)
3. When the SIM is received, log in again to your Exetel members facility and provision your service, by either porting or activating a new service. (you are sent detailed instructions on how to do this in your welcome letter, accompanying the SIM)

You may do this by sending an email to provisioning@exetel.com.au. If you are porting, please include your existing mobile number.

The billing period is from the 1st to last of the calendar month.

The Per minute plans offered by Exetel are post-paid, meaning that you are billed for your calls monthly in arrears.

The Capped plans offered by Exetel are paid in advance, meaning that you are billed the monthly Cap amount in advance and prior to making calls. Any excess call charges are billed on the next bill, in arrears.

Your mobile charges will appear on a separate bill if that is the only service you have with Exetel or on your ADSL bill, in a separate section, if you have an ADSL service also with Exetel.

The bill will not appear on the user area of the Exetel web site until soon after the 1st of each month.

The bill issue date is on or soon after the 1st of the month. Exetel will not send you a paper bill. Your monthly bill is displayed on a secure area of the Exetel web site and you can view or print it from there. Your last 12 months mobile bills are displayed in this area.

No contract periods apply to the Exetel business per min mobile service plans.

12 or 24 months contracts apply to the Exetel business capped mobile service plans.

From the time you submit your on line application to the time you receive your new Mobile Sim is approximately 3 working days. If you have ordered mobile handset hardware from Exetel that will be shipped separately to the address nominated by you within 5 working days.

Please call our emergency support number for the barring of calls/temporary suspension of service is (02) 8030 1000 – Option 3. The barring/suspension will be handled as soon as possible.

Press *#06# on your handset keypad. Your handset’s IMEI number will appear.

You should record this number somewhere and keep it safe.

If the loss or theft of your handset occurs, you can report it to police.

Regulations regarding the ability for customers to request the barring of premium SMS and MMS services came into effect from 1 July 2010.
Customers can refer to The Telecommunications Service Provider (Mobile Premium Services) Determination 2010, made by The Australian Communications and Media Authority (ACMA)
As a provider of mobile services, Exetel is responsible to comply with the determination and has decided to bar all premium SMS and MMS by default on provisioning of the service.
This is to mitigate consumer complaints which are prevalent in the industry for these functions.
Information concerning the Telecommunications Service Provider (Mobile Premium Services) Determination can be found on the ACMA website.

As an Exetel customer, if you would like Premium SMS and MMS services restored for use, please email voice@exetel.com.au to request this.

Tethering is the ability to share an internet data connection with an internet or data-capable mobile handset.

The connection can be via a USB cable, Bluetooth or Wi-Fi. For more information please visit: http://en.wikipedia.org/wiki/Tethering

Exetel will allow tethering but under strict guidelines.

• Tethering is an opt-in service via the Exetel members facility. It is not enabled by default.
• Warnings for the use of tethering must be agreed to before enabling.
• The correct input of the APN (access point name) must be adhered to. These are outlined at the point of enabling Tethering.
• If an incorrect APN is used, there will be severe implications in terms of high data charges which are payable by you, the customer.
• Be warned, mobile data usage is charged at $1.43 per MB if an incorrect APN is entered and you consume data usage with your handset.
• Exetel strictly takes no liability for any possible high data charges which may apply as a result of incorrect data usage.
• Correct APN’s by handset and plan are listed at the point of enabling tethering.