SMS FAQ


Am I able to have an SMS Only Account?

A. Yes you are. You can apply for a Pre-paid SMS account here or a post-paid account here

What is Exetel Web SMS?

Exetel's Web SMS facility allows you to send an SMS message from your computer for only 7c per message.

How much is one SMS?

From April 1st, 2010 one message (160 characters) is only 7c to any mobile within Australia. For International mobile numbers the charges vary and are detailed here

How do I pay for each SMS?

If you have an existing ADSL, VOIP, Mobile or Hosting service, the charges are added to your monthly bill. If you have a prepaid account, you must purchase sufficient credit prior to using the service.

How big is one SMS message?

One message is 160 characters in length.

What happens when I go over 160 characters?

The message shall be sent through as a multi-part message so that it received as one continuous message.

What is a multi-part message?

A multi-part message is multiple messages constructed to appear on the mobile phone handset as one message using non-visible headers within the following 160 set of characters to advise the handet to attach the message to the previous.
The inclusion of the headers, means that

  • 1 part = 0 - 160 characters
  • 2 parts = 161 - 304 characters
  • 3 parts = 305 - 456 characters
  • 4 parts = 457 - 608 characters
What is the maximum amount of messages that I can send?

The maximum amount of messages that can be sent is 4 with a maximum of 612 characters.

How do recipients know I sent the message?

You can set the default sender to your mobile number and the recipient will be able to identify your mobile number as the source of the message each time.

What is Bulk SMS?

Bulk SMS allows you to send the same SMS message to multiple recipients at once. You are charged 7c for each recipient and the same as message sizes for single messages. It can be used in tandem with your address book to SMS common groups of friends or customers that you may have.

What is the exeSMS Application

eXeSMS is a Windows GUI application for the Exetel SMS API. It allows Exetel customers to send SMS messages without having to log into the Secure Members facilities.

Will the exeSMS Application be available on MAC?

Currently exeSMS for MAC has been planned but there is no concrete date for release. Though the application will be immediately released within the user facilities when it is completed.

How do I use the address book?

The address book allows you to store numbers of friends/customers that are frequently used. You must first create a group name such as "Family." The second step is to individually add the name and phone numbers of each person you'd like to add to the group.

How do I use the templates?

SMS templates allow you to store frequently used standard messages. You simply create a template and give it a title. The templates will then be available

Every time you wish to send an SMS message on the right side of the message box.

What is API Access?

API Access allows you to use the exeSMS application. It also allows other developers to utilise the Exetel Web SMS Facility through their own interface.

A more detailed explanation is contained within the "SMS API Document".

Can I have more than one API Access?

You can have multiple API Access account but they cannot have the same "username", and the “username” must not already be in use by someone else.

Does it cost extra to have API Access?

Registering for API Access does not incur any extra charges. You only pay for the SMS messages that you send.

What is an SMS Inbox for Mobile Virtual Number?

A Mobile Virtual Number (MVN) allows your customers/family/friends to SMS a virtual mobile number which will then forward the message to a selected email address. The message will also be available for viewing within your Secure Members Facilities.

Does it cost extra to have an SMS Inbox for Mobile Virtual Number?

Virtual Mobile Numbers are at an additional flat fee of $20.00/month.

What is Email to SMS?

Email to SMS allows you to create a [alias]@sms.exemail.com.au account and allow any email sent to that address to be forwarded on to a mobile number of your choosing, and are charged at a starting rate of 7c/message.

What is Registered Email to SMS?

Registered Email to SMS allows you to specify an email address you've already created, and send SMS messages using that account.

What is the difference between Registered Email to SMS and Email to SMS?

The difference between the two is that Email to SMS allows reciept of SMS message through email while Registered Email to SMS allows sending of SMS message through email.