Exetel has been using and providing VoIP solutions for over five years, and is a highly sophisticated user of advanced VoIP solutions itself with over 120 VoIP handsets in use. These users are in two different countries (80 in Sri Lanka and 40 in Australia) the Australian users are mainly in our North Sydney office, and the additional "work from home" personnel in other parts of Sydney, WA and the NSW Central Coast.
VoIP can offer your business a "Unified Communication" service where your voice and data; phone calls; faxes; SMS; email; web conferencing and more can be run over a single network. VoIP provides all of the same features as a traditional PSTN (free of charge), with the added ability of facilitating tasks that would be more difficult, or impossible to implement using PSTN or ISDN telephone lines. Features only available to a VoIP service include:
Exetel's Billing system allows each call to be recorded in detail (caller and the recipient; the duration of the call and the total amount billed for the call), compared to a PSTN system where the details of calls are limited.
Exetel provides VoIP as an add-on service to its DSL offerings; using the data connection to make calls makes it a natural extension to this data product, and creates a seamless billing process. A user's VoIP spend is added to their monthly data invoice.
Exetel's Billing System allows for Voicemails to be recorded and then sent to the recipients email via a media player file. This service is very useful for keeping valuable messages, as well as listening to them when out of the office.
Upgrading traditional PSTN often consists of purchasing new hardware and provisioning new lines, which can be very time consuming and expensive. VoIP on the other hand often only requires more Internet bandwidth and software upgrades.
The major benefit of VoIP over "traditional" telephone calls are the cheap call rates on offer that include 9 cents (untimed) to any Australian land line number, 20 cents/minute to mobile phone numbers, and 30 cents (untimed) to 13 and 1300 numbers. For full details of our VoIP call rates on offer please see click here.
Exetel can accommodate to your business migration needs for both new and older PABX systems. Depending on what PABX system you currently have, and the preferences of your company, the migration from "traditional" Voice to VoIP varies in length of time. For businesses with a VoIP supported PABX system migration can be instant. Converting an older PABX into a VoIP PABX takes between 1-2 weeks, and installing a New PABX Cisco Unified Communication System takes between 4-6 weeks. These time lengths are estimates and vary depending on a company's preference; Exetel's migration was intentionally done over a six week period to ensure adequate testing.
If your business has a new PABX system that supports VoIP (most do by adding an additional VoIP module) you are able to migrate immediately. To begin using Exetel VoIP a user is able to log into their Exetel User facilities and apply for an account, where a username and password will be issued immediately. On receipt of their username and password, the user is then able to enter these details into their PABX system and configure their VoIP module to communicate with the Exetel VoIP server. Savings begin instantly when all calls are switched to VoIP.
If your business is running on an older PABX system with spare PSTN ports a VoIP gateway can be added. This is done by configuring a Cisco Linksys SPA8800/SPA8000, which will provide a VoIP port via the traditional PSTN port. Phone calls that are then sent via these ports to your PABX will be VoIP calls via Data network, with the ability to then program the VoIP ports to be first priority when sending calls – enabling your business to save more money. Additionally to this, there is the ability to convert an old PABX into pure VoIP PABX by connecting all ports to the VoIP gateway.
Exetel can supply and install a Cisco Unified Communication System which is designed for businesses that have less than 64 users. This system can be customized with all basic PABX functions – Voice Mail, Conference call, Auto Attendant, etc. Additionally, This unit is an all in one router and wireless hub (for 8 and 16 users model). Cisco provides a wide range of handsets to select from to suit the specific needs and budgets of your business.