Exetel Small Business Contacts (11/4/08)
Logging Faults With Exetel 24 x 7 x 365
If you have internet access the very fastest way to resolve any problem with your Exetel service is to open a fault ticket on line. This can be done twenty four hours a day, seven days a week. Your ticket number will automatically open a fault within the Exetel fault resolution process and you will be given the ticket number by email within a few seconds of concluding your telephone call so that at any time after you open the ticket you can, if you have internet access, check on the progress/resolution of your problem. To open a ticket on line go here:
https://helpdesk.exetel.com.au/
Exetel Email Contacts
All issues should be advised by email to:
Sales: businessSales@exetel.com.au
Support: businessSupport@exetel.com.au
Telephone Services Support: telephoneSupport@exetel.com.au
Hosting Services Support: telephoneSupport@exetel.com.au
Management: resolution@exetel.com.au
Exetel Telephone Contact Numbers
Sydney Telephone: (02) 9927 1000 (Business Days, 8.30 am to 5.30 pm (NSW times/calendar)
National Telephone: 1300 788 141
Exetel SHDSL Sales Contacts
Telephone: (02) 9927 1040
Fax: (02) 9964 9318
Email: corporateSales@exetel.com.au
Exetel SHDSL Support Contacts
Telephone: (02) 9927 1050
Fax: (02) 9964 9318
