Why Use Exetel's VoIP?
Exetel is an Experienced VoIP Provider
Exetel has been using and providing VoIP solutions for over five years, and is a highly sophisticated user of advanced VoIP solutions itself with over 120 VoIP handsets in use. These users are in two different countries (80 in Sri Lanka and 40 in Australia) the Australian users are mainly in our North Sydney office, and the additional "work from home" personnel in other parts of Sydney, WA and the NSW Central Coast.
Improved Functionality and Flexibility
VoIP can offer your business a "Unified Communication" service where your voice and data; phone calls; faxes; SMS; email; web conferencing and more can be run over a single network. VoIP provides all of the same features as a traditional PSTN (free of charge), with the added ability of facilitating tasks that would be more difficult, or impossible to implement using PSTN or ISDN telephone lines. Features only available to a VoIP service include:
More Detailed CDR's
Exetel's Billing system allows each call to be recorded in detail (caller and the recipient; the duration of the call and the total amount billed for the call), compared to a PSTN system where the details of calls are limited.
Detailed Invoices
Exetel provides VoIP as an add-on service to its DSL offerings; using the data connection to make calls makes it a natural extension to this data product, and creates a seamless billing process. A user's VoIP spend is added to their monthly data invoice.
Voicemail sent to Users Email
Exetel's Billing System allows for Voicemails to be recorded and then sent to the recipients email via a media player file. This service is very useful for keeping valuable messages, as well as listening to them when out of the office.
Easy Expansibility and Upgradability
Upgrading traditional PSTN often consists of purchasing new hardware and provisioning new lines, which can be very time consuming and expensive. VoIP on the other hand often only requires more Internet bandwidth and software upgrades.
9 cent Calls to Anywhere in Australia
The major benefit of VoIP over "traditional" telephone calls are the cheap call rates on offer that include 9 cents (untimed) to any Australian land line number, 20 cents/minute to mobile phone numbers, and 30 cents (untimed) to 13 and 1300 numbers. For full details of our VoIP call rates on offer please see
CLOUD PABX
No new backend hardware required
With a Cloud PABX system there is no need to maintain or purchase complex and expensive phone switching hardware. Exetel will host your cloud solution; therefore there is no need for a VoIP Router. Your setup costs are also reduced by fact no new handsets are required as long your current handsets are SIP compatible.
CloudPABX functionality
| Call groups | Call transfer |
| Follow user (inc mobiles) | Call hold |
| Auto-attendant/IVR | Music on hold |
| Voicemail to email | Public Address |
| Caller ID presentation | Call waiting |
| Caller ID Masking | Extension dialling |
| Direct In-Dial (DID) number | Multisite |
| Call Park & Pick-up | Web management interface |
| Call recording | Softphone/smartphone connectivity |
CloudPABX Security features
- Specified IP address by ACL – authorized per customer through portal
- Strong Passwords
- No anonymous access
Migrating from “Traditional” Voice to VoIP
As the installation of a new PABX or new handset is not required the migration from traditional voice to VoIP can take as little as 20 days, this of course is dependent on your companies specific requirements as well as the number of handsets you require.
The process for migration is quite simple:
- Check the availability of porting your company’s current phone numbers and place an order.
- Exetel will perform setup to host your company’s virtual solution – this takes on average 7 days.
- As the last step your company’s handsets will be reconfigured.
You can review the customer interface of the CloudPABX here: https://demo.upabx.exetel.com.au
The CloudPABX system allows traditional PABX functionality including reception management either by handset or web panel. It also allows multiple organizations to use a single PABX and receptionist through multiple calling groups and inbound/outbound numbers.
Call data is available from both the PABX – per extension and via our members facility in total call volume.
In case of network failure, all calls can be routed to mobiles or any other landline phone number selected.
Here for more details: http://www.exetel.com.au/business_order_voip.php, corporatevoip@exetel.com.au, 1300 EXETEL
SIP TRUNKING
For those who already have their own IP enabled PABX, Exetel will give you a username and password to connect to the VoIP infrastructure. You can then combine this with a ported or new InDial range and start making and receiving calls. If you are already using another provider for inbound calls, you can configure your system to use Exetel for outbound calls and take advantage of our lowest possible rates. This means you only pay for your InDial range and your call costs.
InDial number ranges
Exetel offer competitively priced InDial number ranges and can port over existing PSTN and number ranges from Tier 1 carriers. Exetel’s current pricing for ranges:
| Monthly Minimum Charge | Included Calls in Minimum Charge |
Direct Indial Number Range |
|---|---|---|
| $0.00 | $0.00 | 1 |
| $5.00 | $0.00 | 5 Contiguous |
| $10.00 | $0.00 | 10 Contiguous |
| $20.00 | $0.00 | 20 Contiguous |
| $30.00 | $0.00 | 30 Contiguous |
| $40.00 | $0.00 | 40 Contiguous |
| $50.00 | $0.00 | 50 Contiguous |
| $70.00 | $0.00 | 100 Contiguous |
Do you have a VoIP ready PABX?
If your business has a new PABX system that supports VoIP (most do by adding an additional VoIP module) you are able to migrate immediately. To begin using Exetel VoIP a user is able to log into their Exetel User facilities and apply for an account, where a username and password will be issued immediately. On receipt of their username and password, the user is then able to enter these details into their PABX system and configure their VoIP module to communicate with the Exetel VoIP server. Savings begin instantly when all calls are switched to VoIP.
Converting an old PABX into a VoIP PABX
If your business is running on an older PABX system with spare PSTN ports a VoIP gateway can be added. This is done by configuring a Cisco Linksys SPA8800/SPA8000, which will provide a VoIP port via the traditional PSTN port. Phone calls that are then sent via these ports to your PABX will be VoIP calls via Data network, with the ability to then program the VoIP ports to be first priority when sending calls – enabling your business to save more money. Additionally to this, there is the ability to convert an old PABX into pure VoIP PABX by connecting all ports to the VoIP gateway.
Here for more details: http://www.exetel.com.au/business_order_voip.php, corporatevoip@exetel.com.au, 1300 EXETEL
VoIP Hardware
Currently, Exetel sells and supports the following hardware:
Cisco – www.cisco.com
Product enquiries: http://www.exetel.com.au/business_order_voip.php, corporatevoip@exetel.com.au, 1300 EXETEL
This calculator should be used if you know your current provider call rates.
Calls
Enter the call rates and flagfallsEnter the volume in number of calls made for the call typeEnter the volume in minutes for the call type
Line Rental
Enter your current line rental charge per lineEnter your current number of lines
Values should be entered including GST
Your approximate current monthly spend for those call types is calculated The estimated monthly spend if using Exetel VoIP is calculated
| Current Call Rates | What is your Current Volume | Estimated Monthly Spendwith Current Phone Provider | Estimated Monthly Spendwith Exetel VoIP | |||
|---|---|---|---|---|---|---|
| Current Rate | Per call rate or flag fall | per Minute rate | in Calls | in Minutes | ||
| Local | $ | $ | $ | |||
| National | $ | $ | $ | $ | ||
| Calls to Mobile | $ | $ | $ | $ | ||
| 13/1300 Calls | $ | $ | $ | |||
| Per Line | No of Lines | |||||
| Line Rental | $ | $ | $ | |||
| Total | $ | $ | ||||
| Saving Per Month | $ | |||||
| Percentage | % | |||||
This calculator should be used if you have an ISDN or multi-line service and totals are grouped on your bill.
Calls
Enter the total calls per call typeEnter the total duration - separate hours and minutes - per call typeEnter the total charge per call type
Line Rental
Enter your current line rental charge per lineEnter your current number of lines
Values should be entered including GST
Your approximate current monthly spend (inc GST) for the data entered is calculated The estimated monthly spend (inc GST) if using Exetel VoIP is calculated The approximate total saving for the data entered is calculated and displayed at the bottom of screen
| Calls | Hours | Minutes | Charge | |||
|---|---|---|---|---|---|---|
| Local Calls - Current Provider | With Exetel VoIP | |||||
| $ | $ | |||||
| $ | $ | |||||
| $ | $ | |||||
| $ | $ | |||||
| $ | $ | |||||
| Total | $ | $ | ||||
| National Calls - Current Provider | With Exetel VoIP | |||||
| $ | $ | |||||
| $ | $ | |||||
| $ | $ | |||||
| $ | $ | |||||
| $ | $ | |||||
| Total | $ | $ | ||||
| Calls To Mobiles - Current Provider | With Exetel VoIP | |||||
| $ | $ | |||||
| $ | $ | |||||
| $ | $ | |||||
| $ | $ | |||||
| $ | $ | |||||
| Total | $ | $ | ||||
| 13/1300 Calls - Current Provider | With Exetel VoIP | |||||
| $ | $ | |||||
| $ | $ | |||||
| $ | $ | |||||
| $ | $ | |||||
| Total | $ | $ | ||||
| Line Rental - per line | Exetel Charge | |||||
| No of Lines | Current Charge | |||||
| $ | $ | |||||
| Total | $ | $ | ||||
| Grand Total | $ | $ | ||||
| Saving Per Month | $ | |||||
| Percentage | % | |||||
