Why Select Exetel ADSL? (1/11/06)
We believe that there are 4 major reasons why you should consider Exetel as your ADSL provider. These are:
- You will get an optimally fast ADSL connection all the time
- You will get as reliable an ADSL connection as it is possible to provide
- You will pay less for your ADSL connection than with any other ADSL provider
- You will deal with exceptionally well qualified personnel in every aspect of ADSL provision and problem resolution
Providing An Optimally Fast ADSL Connection
Exetel's ADSL network has been designed and is managed and maintained by engineers who have long and complete experience of providing internet services to end users.
Exetel's financial and operational management have similarly long and complete experience in the decision making and daily operation of internet provision to end users. We also conduct an ongoing dialogue (via the Exetel forum) with our users on how to tweak and change the network to better meet the needs of our customers.
This means that Exetel fully understand how to both buy internet and the associated connectivity bandwidth at the lowest possible prices and also know how to ensure that all users have as much bandwidth, routing power and server power as they need to maintain the highest possible transit speeds at all times.
Providing A Highly Reliable ADSL Connection
With over ten years of internet network design experience with networks that provided internet connectivity to tens of thousands of users Exetel has the knowledge and skills to ensure that the ADSL network provided to its users is as reliable as money and skill can make it.
Click here to see a schematic diagram of Exetel's national connectivity network. Click here to see a schematic diagram of Exetel's switching centre
While Exetel, obviously, cannot control the reliability of the Telstra/Optus lines and equipment that carries your traffic from your home or office to and from our part of the network we can ensure that Exetel's facilities will provide you with as close to 100% uptime as it is possible to deliver. The up time performance of the Exetel NSW PoP/Network to date is set out below
The percentages below refer to the availability of all key end user services (international web access, Australian web access email, web hosting, web mail and physical authentication and connection. They don’t include any availability of an end user’s particular line or the availability of either the Telstra or Optus network used to transit your traffic to and from Exetel:
| Year/Quarter | Up Time In Quarter | Up Time YTD |
|---|---|---|
| 2004 | ||
| Q1 | 100.00% | 100.00% |
| Q2 | 100.00% | 100.00% |
| Q3 | 100.00% | 100.00% |
| Q4 | 99.91% | 99.98% |
| 2005 | ||
| Q1 | 100.00% | 100.00% |
| Q2 | 99.89% | 99.94% |
| Q3 | 99.97% | 99.95% |
| Q4 | 100.00% | 99.97% |
| 2006 | ||
| Q1 | 100.00% | 100.00% |
| Q2 | 100.00% | 100.00% |
| Q3 | 100.00% | 100.00% |
Providing The Lowest Cost ADSL Service
You will see by comparing Exetel's prices with those of any other ADSL ISP that Exetel offers the lowest once only line activation and monthly access prices available in Australia with the lowest excess charges coupled with very generous included download allowances.
Similarly, should you need to buy an ADSL modem, network card or VoIP device from Exetel, you will find we charge less for the hardware we have chosen to provide than any other ADSL ISP in Australia (and indeed any other source of those devices).
Providing The Highest Qualified People To Assist You
From your first telephone or email enquiry to Exetel through any subsequent sales, set up, service or administration contact you have with Exetel you will only talk to people with a long and detailed knowledge of the provision of internet to an end user in every aspect of internet service provision.
More than 90% of the people who work for Exetel have an engineering degree or the equivalent TAFE qualification and the average time with Exetel in a telephone support function is in excess of twelve months.
At Exetel we know that we will only be successful if we deliver perfect service to the people who use our service every time they use the internet or make a phone call and every time the contact us with any issue relating to the services we provide.
