Current Specials

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Exetel 13/1300/1800 Establishment Charges

  Charge
1300/1800 New Service Number Connection $75 per service
1300/1800 Number Transfer (from existing provider) $75 per service
13 New Service Number Connection $1,250 per service
13 Number Transfer (from existing provider) $1,250 per service
Establish Inbound Routing $50 per answer point
Variation to an existing service (5-10 business days completion) $75 per variation
Variation charge with escalation to an existing service (to be completed within 24 hours)
- During business hours
- Outside business hours
$200 per variation
$300 per variation

Exetel 13/1300/1800 Inbound Call Pricing

Plan Name Minimum
Monthly Charge		 Included
Call Value		 13/1300
Local Call		 1800 Local Call
Per minute rate		 13/1300/1800
Mobile or Landline to Landline
Per minute rate		 13/1300/1800
Mobile or Landline to Mobile
Per minute rate		 1300/1800
Monthly Line Rental Charge
Inbound Standard $0.00 $0.00 $0.10 per call $0.07 $0.09 $0.40 $25.00
Inbound 30 $30.00 $30.00 15 minutes Free then $0.06 per minute $0.06 $0.08 $0.38 $20.00
Inbound 100 $100.00 $100.00 15 minutes Free then $0.055 per minute $0.055 $0.075 $0.38 $20.00
Inbound 250 $250.00 $250.00 15 minutes Free then $0.05 per minute $0.05 $0.07 $0.36 $18.00
Inbound 500 $500.00 $500.00 FREE and Unlimited $0.05 $0.07 $0.36 $18.00

* There is no call connection fee

Line rental for 13 numbers is charged at $100 per month.
13 Number government taxes are charged at $850 per month.

Call Rates Explained

Call rates on a 1300 or 13 service:
Any local landline originating call to a landline answer point on the inbound standard plan is charged at $0.10 per call.
Any local landline originating call to a landline answer point on the inbound 30 and 100 plans is FREE for 15 minutes then charged at $0.06 per minute.
Any local landline originating call to a landline answer point on the inbound 250 plan is FREE for 15 minutes then charged at $0.05 per minute.
Any local landline originating call to a landline answer point on the inbound 500 plan is FREE and you can make unlimited calls.
Any national landline or mobile originating call to a landline answer point on the inbound standard plan is charged at $0.09 per minute.
Any national landline or mobile originating call to a landline answer point on the inbound 30 and 100 plans is charged at $0.08 per minute.
Any national landline or mobile originating call to a landline answer point on the inbound 250 and 500 plans is charged at $0.07 per minute.
Any national landline or mobile originating call to a mobile answer point on the inbound standard plan is charged at $0.40 per minute.
Any national landline or mobile originating call to a mobile answer point on the inbound 30 and 100 plans is charged at $0.38 per minute.
Any national landline or mobile originating call to a mobile answer point on the inbound 250 and 500 plans is charged at $0.36 per minute.

Call rates on a 1800 service:
Any local landline originating call to a landline answer point on the inbound standard plan is charged at $0.07 per minute.
Any local landline originating call to a landline answer point on the inbound 30 and 100 plans is charged at $0.06 per minute.
Any local landline originating call to a landline answer point on the inbound 250 and 500 plans is charged at $0.05 per minute.
Any national landline or mobile originating call to a landline answer point on the inbound standard plan is charged at $0.09 per minute.
Any national landline or mobile originating call to a landline answer point on the inbound 30 and 100 plans is charged at $0.08 per minute.
Any national landline or mobile originating call to a landline answer point on the inbound 250 and 500 plans is charged at $0.07 per minute
Any national landline or mobile originating call to a mobile answer point on the inbound standard plan is charged at $0.40 per minute.
Any national landline or mobile originating call to a mobile answer point on the inbound 30 and 100 plans is charged at $0.38 per minute.
Any national landline or mobile originating call to a mobile answer point on the inbound 250 and 500 plans is charged at $0.36 per minute

Line Rental Rates Explained

Line rental on a 1300 service on the inbound standard plan is $25.00 per month
Line rental on a 1300 service on the inbound 30 and 100 plans is $20.00 per month
Line rental on a 1300 service on the inbound 250 and 500 plans is $18.00 per month
Line rental on a 1800 service on the inbound standard plan is $25.00 per month
Line rental on a 1800 service on the inbound 30 and 100 plans is $20.00 per month
Line rental on a 1800 service on the inbound 250 and 500 plans is $18.00 per month
Line rental on a 13 service on any plan is charged at $100.00 per month

Provisioning Timeframes

Provisioning a new Inbound service number usually takes 2-4 business days.

Porting and provisioning of an Inbound service can take 3-7 business days.

Provisioning a Smart Number (see last button) also takes 2-4 business days after obtaining the Smart Number.

Inbound Services SLA

Performance Targets

ParameterTarget
Mean Time To Repair (MTTR) on Exetel supplier (AAPT) infrastructure2 Hours
Availability99.95%

Outage Rebates

Accumulated Outage on a Service (in a calendar month)Rebate
< 4 hours0%
> 4 ≤ 6 hours10%
> 6 ≤ 12 hours 15%
> 12 hours20%

Installation Targets

AccessTime
Provision of new Service or port of service (with no more than 50 answer points per Service)10 Business Days
Obtaining and Provisioning 13/1300/1800 Smart Numbers

A Smart Number is when a word replaces the numbers for an Inbound service.
The letters correspond to the numbers on a telephone keypad (not a computer keypad) 1300 EXETEL (393835) is an example of a ‘smart’ number.
Obtaining a Smart Number is not handled by Exetel as a service provider.

Companies must bid in an auction process for their own Smart Number if required. This is done via the www.smartnumbers.com.au website. It is an ACMA website.
A company must submit their bid for the Smart Number and the subsequent auction process can take up to 2 weeks. It is an auction process because other company’s may also want that particular Smart Number.
1300 and 1800 numbers may cost typically up to $500 and more for 13 numbers.

Subsequent to the auction, a company can come to Exetel to provision the Smart Number. Exetel will need a copy of the Tax Invoice that proves the company won the auction and also what is called an ROUpin. The ROUpin will be in the confirmation email emitted from Smart Numbers (ACMA).

If a Smart Number is not required or important and a company wants a random ‘new’ inbound service number, Exetel can simply allocate one as part of our provisioning process.