Exetel "Pure" IP Services
Corporate Looking Glass
Pure IP - FAQ
1. Where is the service available?
The service is available at the following locations:
| Colocation Facility Name | Address | City | State |
|---|---|---|---|
| AAPT | 55 Clarence Street | Sydney | NSW |
| Verizon | 55 Pyrmont Bridge Road | Pyrmont | NSW |
| Equinix | 639 Gardeners Road | Mascot | NSW |
| Exetel | 121 Walker Street | North Sydney | NSW |
| Global Switch | 400 Harris Street | Ultimo | NSW |
| Verizon | 330 Spencer Street | Melbourne | VIC |
| Primus | 55 King Street | Melbourne | VIC |
| AAPT | 344 Queen Street | Brisbane | QLD |
| Perth IX | 1 William Street | Perth | WA |
| NextGen | 274 Hindley Street | Adelaide | SA |
| TransACT | 470 Northbourne Avenue | Canberra | ACT |
| Pipe | 29 Elizabeth Street | Hobart | TAS |
In addition, Exetel can provide a data link from our site to any of your locations for an extra charge.
2. How long does take to provision of the service?
The Pure IP provisioning takes 20-30 working days from the activation of your cross connection.
3. What are the components of the service?
The service has three basic components:
- A cross connection in the data centre
- The Layer 3 IP connection
- BPG routing configuration
4. What is the pure IP provisioning process?
The provisioning process covers activation of the three service components. The customer is responsible for ordering a cross connection and Exetel is responsible for connecting this cross connect to its equipment, configuring Layer 3 IP connectivity and activating BGP routing based on the customers’ information.
5.Should my equipment be located in a Data Centre where Exetel is located?
No, the customer can order a data link from their site to any of the indicted DCs or have Exetel provide one at extra cost.
6. Who is responsible for cross connection between Exetel and my rack?
The customer is fully responsible for installation cross connection between their rack and Exetel’s nominated rack.
When the customer finishes the cross connect installation they should forward Exetel the Service Completion Notification to allow Exetel to start the next installation tasks.
7. Who is responsible for remote connections outside nominated DC?
The customer is fully responsible for the installation of a data connection between their site and the Exetel nominated rack in a DC. Exetel can quote if required.
When the customer has finished the installation they should forward Exetel the Service Completion Notification to allow Exetel to start the next installation tasks.
8. What are the speed options for the service?
Symmetrical IP speeds are available from 10Mbps to 1Gbps.
9. Can I have a redundant connection to Exetel?
Yes, the customer can order a redundant IP connection if required. The specific solution should be discussed with an Exetel pre sales consultant.
10. How many IP peers does Exetel have?
Exetel has three major IP Peers; NTT, Optus and Verizon. In addition, Exetel has connectivity with most of the domestic peering exchanges and major IP cache service providers.
11. How much time does take to activate BGP with Exetel?
Activation of BGP routing takes to 7-14 days.
12. Can I have redundant peering with Exetel BGP peers?
Yes, Exetel can provide redundant peering with its BPG routers.
13. Can I have two BGP peers?
Yes, Exetel can accommodate two customer BGP peers.
14. What is the Pure IP Service contention ratio?
1:1 – All services are provisioned on the basis of enough capacity to meet peak demand.
15. Do I need to be in attendance at activation of the service?
Correct site contact details supplied are very important. You should be quite specific and make sure that the site contact is available at the times of cutover and service activation.
16. What service monitoring does Exetel provide?
All Exetel core network and supplier links are monitored 24x7. As a Pure IP customer, you have the option of Exetel monitoring your connection in the same way. If you choose this option, Exetel will monitor the public IP address of your router and one service within your network (such as port 80 on a web server for example). The system can also optionally send you an email notice of missed responses.
17. What is the SLA for the service?
SLA's are calculated on the circuit availability per month. For the purpose of calculations, each month is deemed to be 43,200 minutes.
- Target Fault Response Time 1 hour
- Target Restoration Time 4 hours
- Target Availability, Single Circuit 99.95%
Exetel will provide designated service up times which are measured on a calendar monthly basis. In the event that Exetel Pty Ltd does not deliver the service covered under the SLA at the level(s) guaranteed then a schedule of rebates of the monthly access fee will apply.
Service Availability, this is defined as “The availability of the connection between the customers router and the Exetel network”. Exetel ensures that Service availability is no less than 99.95%.
Response Time to Acknowledge Service Fault, , this is defined as “The time it takes Exetel to acknowledge a problem exists”. Exetel will ensure that any email or phone call received advising Exetel of a “line out” problem will be acknowledged and logged within 60 minutes.
Time To Restore A "Line Out" Service, this is defined as “The time it takes Exetel to re-activate the service”. Exetel will guarantee that it will re-activate a line that has dropped out within 4 hours of the problem being logged.
Service Credit Calculation, Service Levels are measured on a calendar monthly basis. The Credit per Outage will be a percentage set out in the table below of the recurring monthly charges that are payable by the customer for the calendar month in which the line outage occurred:
| Service Credit | 0% | 10% | 15% | 20% |
|---|---|---|---|---|
| Service Outage | < 4 hours | 4 to 6 hours | 6 to 12 hours | > 12 hours |
18. What is the billing period and due day?
Billing is debited from the nominated account on the 1st of the month or nearest business day. It covers the calendar month in advance. The invoice for monthly access fees is emailed approximately 7 days after the debit, to ensure that all payments have cleared.
An installation invoice will be emailed and funds debited on the date the service is completed. At the same time, there is a pro-rata charge for service covering the period from the date the service was connected to the end of the calendar month.
An invoice, reflecting the fact that payment has been successfully processed, is emailed approximately 7 days later. Excess download charges (if applicable) are debited on the 1st of each month. This is billed in arrears (previous month).
19. What are the penalties for breaking the Exetel supply contract?
If the customer wishes to break the contract they will be charged a cancellation fee which is calculated by multiplying the monthly access charge by the number of months remaining in the contract.
Infrastructure Used To Provide Pure IP Services
Exetel can provide single or redundant pure IP feeds to large organisations who wish to reduce their costs of providing internet services to their offices or wish to provide a back up link in addition to the link(s) already provided by their current provider.
Services can be provided on either 1Gbps or 100 Mbps fibre bearers and IP capacities can be from 50 Mbps up to 950 Mbps in 50 Mbps increments.
All pure IP services are terminated at Exetel’s closest CBD PoP and the user has the choice of either Static Route or Border Gateway Protocol.
Connecting Pure IP Services
Exetel can provide these services either on fibre installed and maintained by the customer or installed and maintained by Exetel. In either case the user has the choice of running a single fibre connection or a dual fibre connection using two different local loop networks for maximum redundancy.
Installation Time Frames
In most cases it takes around 30 working days from the date an application is received by us to the date that the service will be installed and activated. In the event that new fibre is required to provide the connection then the activation time frame may take up to 4 months.
Once an application is received a planned installation date will be given within 7 days and the actual date will be confirmed within 21 days.
IP Address Allocation
Exetel can allocate customers with IP addresses for use within a customer’s network. These will be non-portable and must be returned to Exetel if a service contract is discontinued. Each IP address required must be justified as per APNIC guidelines. Customers requiring more than 126 IP addresses must apply directly through APNIC. IP Address prices are available here
BGP Communities
Exetel provides three different IP routes (via AAPT, Verizon and NTT), “Communities”, or preferential traffic path determination, is not available with Exetel Pure IP. Exetel is the sole determiner of the traffic route path, which is based on the optimal ingress and egress metric from each Exetel PoP at any particular time.
DDoS protection option
Exetel can investigate your DDoS needs based on a specific written requirements. In order to determine if we are able to assist with a particular DDoS requirement, we will need a detailed written specification from you describing the protection required. In most cases Exetel may be able to meet the requirements, though there may be circumstances where a solution is not technically or commercially feasible. Exetel, in our sole opinion, are not obliged to provide a solution. There may be additional charges applicable which will be advised at the completion of our detailed investigation and solution design phase.
Pure IP Prices for Corporate Users
The pricing of a pure IP service has two components:
Once Only Installation - Exetel COLO (customer to provide cross connect to Exetel's PoP)
1 Gbps bearer - Once only install - $1,000 per port
Once Only Installation - Other Sites
100 Mbps bearer - Once only install - $5,000 – 24 monthly payments of $1,500
1 Gbps bearer - Once only install - $5,000 – 24 monthly payments of $3,000
Unlimited Monthly IP Cost
| NSW | $25.00 per month per 1 Mbps for 24 month contract term. |
| VIC | $30.00 per month per 1 Mbps for 24 month contract term. |
| QLD | $30.00 per month per 1 Mbps for 24 month contract term |
| ACT | $30.00 per month per 1 Mbps for 24 month contract term |
| SA | $30.00 per month per 1 Mbps for 24 month contract term |
| WA | $35.00 per month per 1 Mbps for 24 month contract term |
Options
Redundant Copper Port - $50.00 per month
Redundant Fibre Port - $250.00 per month
Exetel PoP Locations
Exetel is able to interconnect directly with clients at the sites below.
| Colocation Facility Name | Address | City | State |
| Powetel/AAPT | 55 Clarence Street | Sydney | NSW |
| Verizon | 55 Pyrmont Bridge Road | Pyrmont | NSW |
| Equinix | 639 Gardeners Road | Mascot | NSW |
| Exetel | 121 Walker Street | North Sydney | NSW |
| Verizon | 330 Spencer Street | Melbourne | VIC |
| Primus | 55 King Street | Melbourne | VIC |
| AAPT | 344 Queen Street | Brisbane | QLD |
| Perth IX | 1 William Street | Perth | WA |
| NextGen | 274 Hindley Street | Adelaide | SA |
| TransACT | 470 Northbourne Avenue | Canberra | ACT |
| Pipe | 29 Elizabeth Street | Hobart | TAS |
| Global Switch | 400 Harris Street | Ultimo | NSW |
Further Information On Pure IP Services
Please call:
Phone: 1300 EXE TEL (1300 393 835 Option 2)
OR
Email: corporatesales@exetel.com.au
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