Exetel Corporate Voice
Exetel corporate voice solutions offer the premium performance, functionality and flexible telecommunications systems that organisations require, at highly competitive rates.
Our corporate voice solutions are able to be configured to meet all telecommunications requirements, including inbound services, ISDN, Voice over IP and PBX solutions.
Whether you have a single location, or a large network of interconnected sites, Exetel Corporate Voice solutions are able to meet your needs.
Exetel 13/1300/1800 Inbound Services
Exetel Inbound Services enable organisations to provide their customers a low cost alternative when contacting them. Whether you wish to provide the call at the cost of a local call, or offer a toll free call, Exetel Inbound Services can help.
| Plans | Included Value | Origin of Call | Total Minimum Cost | |||
|---|---|---|---|---|---|---|
| Inbound Standard |
Minimum Monthly Charge $25.00 Including Line Rental |
Local number - $0.10/ call |
Mobile or National Number - Landline Termination Point $0.09/min |
Mobile or National Number - Mobile Termination Point $0.40/min |
$25.00 | |
| Inbound 100 |
Minimum Monthly Charge $120.00 Including Line Rental |
Included call value $100.00 |
Local number - First 15 minutes free $0.055/ min thereafter |
Mobile or National Number - Landline Termination Point $0.075/min |
Mobile or National Number - Mobile Termination Point $0.38/min |
$120.00 |
| Inbound 500 |
Minimum Monthly Charge $520.00 Including Line Rental |
Included call value $500.00 |
Local number - Unlimited |
Mobile or National Number - Landline Termination Point $0.070/min |
Mobile or National Number - Mobile Termination Point $0.36/min |
$520.00 |
| Plans | Included Value | Origin of Call | Total Minimum Cost | |||
|---|---|---|---|---|---|---|
| Inbound Standard |
Minimum Monthly Charge $25.00 Including Line Rental |
Local number - $0.10/ call |
Mobile or National Number - Landline Termination Point $0.09/min |
Mobile or National Number - Mobile Termination Point $0.40/min |
$25.00 | |
| Inbound 100 |
Minimum Monthly Charge $120.00 Including Line Rental |
Included call value $100.00 |
Local number - $0.075/ min |
Mobile or National Number - Landline Termination Point $0.075/min |
Mobile or National Number - Mobile Termination Point $0.38/min |
$120.00 |
| Inbound 500 |
Minimum Monthly Charge $520.00 Including Line Rental |
Included call value $500.00 |
Local number - $0.07/ min |
Mobile or National Number - Landline Termination Point $0.070/min |
Mobile or National Number - Mobile Termination Point $0.36/min |
$520.00 |
| Plans | Included Value | Origin of Call | Total Minimum Cost | |||
|---|---|---|---|---|---|---|
| Inbound Standard |
Minimum Monthly Charge $950.00 Including Line Rental & Including Govt Taxes* |
Local number - $0.10/ call |
Mobile or National Number - Landline Termination Point $0.09/min |
Mobile or National Number - Mobile Termination Point $0.40/min |
$950.00 | |
| Inbound 100 |
Minimum Monthly Charge $1,050.00 Including Line Rental & Govt Taxes* |
Included call value $100.00 |
Local number - First 15 minutes free $0.055/ min thereafter |
Mobile or National Number - Landline Termination Point $0.075/min |
Mobile or National Number - Mobile Termination Point $0.38/min |
$1,050.00 |
| Inbound 500 |
Minimum Monthly Charge $1,450.00 Including Line Rental & Govt Taxes* |
Included call value $500.00 |
Local number - Unlimited |
Mobile or National Number - Landline Termination Point $0.070/min |
Mobile or National Number - Mobile Termination Point $0.36/min |
$1,450.00 |
* Line rental for 13 numbers is charged at $100 per month.
13 Number government taxes are charged at $850 per month.
Once off Establishment Charges
| Establishment Type | Fee Applied |
|---|---|
| 1300/1800 New Service Number Connection | $75 per service |
| 1300/1800 Number Transfer (from existing provider) | $75 per service |
| 13 New Service Number Connection | $1,250 per service |
| 13 Number Transfer (from existing provider) | $1,250 per service |
| Establish Inbound Routing | $50 per answer point |
| Variation to an existing service (5-10 business days completion) | $75 per variation |
|
Variation charge with escalation to an existing service (to be completed within 24 hours) - During business hours - Outside business hours |
$200 per variation $300 per variation |
Additional Details
How long will my order take?
Is there an SLA?
Do I get a rebate if there is an Outage?
Can I bring across my Smart Number?
Exetel ISDN Services
Exetel ISDN Services provide organisations high volume telephony capacity at affordable prices. Whether you wish to use ISDN for all of your inbound and outbound requirements, or take advantage of an ISDN and VoIP solution with the highest reliability and lowest call costs, Exetel has an ISDN solution for you.
| Plan | Minimum Monthly Charge |
Total Minimum Cost |
|---|---|---|
| ISDN2 | $70.00* | $1,680.00 |
| ISDN10 | $269.00* | $6,456.00 |
| ISDN20 | $549.00* | $13,176.00 |
| ISDN30 | $799.00* | $19,176.00 |
| Extra 10 Channels |
$249.00* | $5,976.00 |
* When Pre-selected to Exetel/Telstra for Long Distance
| Plan | Minimum Monthly Charge |
Total Minimum Cost |
|---|---|---|
| ISDN2 | $66.00* | $2,776.00 |
| ISDN10 | $249.00* | $8,964.00 |
| ISDN20 | $499.00* | $17,964.00 |
| ISDN30 | $739.00* | $26,604.00 |
| Extra 10 Channels |
$229.00* | $8,244.00 |
* When Pre-selected to Exetel/Telstra for Long Distance
Once off Establishment Charges
| Establishment Type | 24/36 Month Contract Fee |
|
|---|---|---|
| ISDN2 Connection Fee | $0.00 | |
| ISDN10/20/30 Connection Fee | $0.00 | |
| ISDN2 Port-in Fee | First 5 Numbers | $55.88 |
| Every additional Number | $4.27 | |
| ISDN10/20/30 100 Range Port-in Fee | First 100 Range | $840.00 |
| Every additional 100 Range | $387.00 | |
Standalone ISDN Call Rates
| Plan Name | Minimum Monthly Charge/Included Call Value |
Local Per Call Rate |
National Per Minute Rate |
Call to Mobile per minute rate |
Flag Fall on timed calls |
|---|---|---|---|---|---|
| BF0 | $0.00 | $0.10 | $0.10 | $0.25 | $0.20 |
| BF500 | $500 | $0.10 | $0.08 | $0.25 | $0.15 |
| BF1000 | $1,000 | $0.10 | $0.08 | $0.25 | $0.05 |
| BF2000 | $2,000 | $0.10 | $0.08 | $0.25 | $0.00 |
Without Exetel/Telstra pre-selected for Long Distance
| Plan | Minimum Monthly Charge# |
Total Minimum Cost |
|---|---|---|
| ISDN2 | $88.00 | $2,512.00 |
| ISDN10 | $415.00 | $9,960.00 |
| ISDN20 | $845.00 | $20,280.00 |
| ISDN30 | $1,230.00 | $29,520.00 |
| Extra 10 Channels |
$385.00 | $9,240.00 |
# Telstra/Exetel is not pre-selected for long distance
| Plan | Minimum Monthly Charge# |
Total Minimum Cost |
|---|---|---|
| ISDN2 | $83.00 | $3,388.00 |
| ISDN10 | $385.00 | $13,860.00 |
| ISDN20 | $769.00 | $27,684.00 |
| ISDN30 | $1,135.00 | $40,860.00 |
| Extra 10 Channels |
$355.00 | $12,780.00 |
# Telstra/Exetel is not pre-selected for long distance
Additional Details
How long will my order take?
Are there Early Termination Charges?
What are the billing increments?
What happens if I change my Pre-select options away from Exetel for Long Distance?
What are the International Rates?
Exetel VoIP Services
Exetel VoIP Services provide organisations with a low cost call rate, high performance and high capacity telecommunication solution. For any organisation that is looking to reduce their operating costs, increase their telecommunications flexibility, and maximise their productivity, Exetel VoIP services are able to meet your needs. Exetel VoIP services can be a standalone solution, or integrated into a total Corporate Voice Solution that meets your every need.
Exetel Bundled Plans
Exetel Corporate Data customers are able to add feature rich Corporate Grade VoIP services at preferential rates combined with the peace of mind that their service is covered by the Exetel Corporate Grade VoIP SLA. Each plan includes a total of 100 outbound channels, 100 Direct in Dial Numbers, a Corporate Grade SLA, included call value, and all without locking into another contract. High quality, low cost, worry free operation.
| CV150 | Inclusions | Total Minimum Cost $150.00 |
||||
|---|---|---|---|---|---|---|
| 100 DID numbers |
SLA 99.95% | Month to Month Contract | 100 Outbound Channels |
Included Call Value $100.00 |
||
| Call Rates | ||||||
| Call Type | Per call to a Local/National Number |
Call per minute to a Mobile |
Per call to a 13/1300 Number |
|||
| Call Rate | $0.100 | $0.150 | $0.300 | |||
| CV250 | Inclusions | Total Minimum Cost $250.00 |
||||
|---|---|---|---|---|---|---|
| 100 DID numbers |
SLA 99.95% | Month to Month Contract | 100 Outbound Channels |
Included Call Value $200.00 |
||
| Call Rates | ||||||
| Call Type | Per call to a Local/National Number |
Call per minute to a Mobile |
Per call to a 13/1300 Number |
|||
| Call Rate | $0.095 | $0.145 | $0.300 | |||
| CV500 | Inclusions | Total Minimum Cost $500.00 |
||||
|---|---|---|---|---|---|---|
| 100 DID numbers |
SLA 99.95% | Month to Month Contract | 100 Outbound Channels |
Included Call Value $500.00 |
||
| Call Rates | ||||||
| Call Type | Per call to a Local/National Number |
Call per minute to a Mobile |
Per call to a 13/1300 Number |
|||
| Call Rate | $0.090 | $0.140 | $0.295 | |||
| CV1000 | Inclusions | Total Minimum Cost $1,000.00 |
||||
|---|---|---|---|---|---|---|
| 100 DID numbers |
SLA 99.95% | Month to Month Contract | 100 Outbound Channels |
Included Call Value $1000.00 |
||
| Call Rates | ||||||
| Call Type | Per call to a Local/National Number |
Call per minute to a Mobile |
Per call to a 13/1300 Number |
|||
| Call Rate | $0.090 | $0.130 | $0.290 | |||
| CV1500 | Inclusions | Total Minimum Cost $1,500.00 |
||||
|---|---|---|---|---|---|---|
| 100 DID numbers |
SLA 99.95% | Month to Month Contract | 100 Outbound Channels |
Included Call Value $1500.00 |
||
| Call Rates | ||||||
| Call Type | Per call to a Local/National Number |
Call per minute to a Mobile |
Per call to a 13/1300 Number |
|||
| Call Rate | $0.085 | $0.125 | $0.285 | |||
| CV2000 | Inclusions | Total Minimum Cost $2,000.00 |
||||
|---|---|---|---|---|---|---|
| 100 DID numbers |
SLA 99.95% | Month to Month Contract | 100 Outbound Channels |
Included Call Value $2000.00 |
||
| Call Rates | ||||||
| Call Type | Per call to a Local/National Number |
Call per minute to a Mobile |
Per call to a 13/1300 Number |
|||
| Call Rate | $0.080 | $0.120 | $0.270 | |||
| CV3000 | Inclusions | Total Minimum Cost $3,000.00 |
||||
|---|---|---|---|---|---|---|
| 100 DID numbers |
SLA 99.95% | Month to Month Contract | 100 Outbound Channels |
Included Call Value $3000.00 |
||
| Call Rates | ||||||
| Call Type | Per call to a Local/National Number |
Call per minute to a Mobile |
Per call to a 13/1300 Number |
|||
| Call Rate | $0.080 | $0.105 | $0.265 | |||
Custom built high volume user plans are available on request. Speak to our Corporate Sales Team for more information on 02 8030 1040 or corporatesales@exetel.com.au
Exetel Standalone VoIP
Organisations looking to utilise Corporate Grade VoIP services are able to take advantage of a number of feature rich Corporate Grade VoIP plans. Each plan includes a total of 100 outbound channels, 100 Direct in Dial Numbers, included call value, and all without locking into another contract. High quality, low cost, worry free operation.
| CX200 | Inclusions | Total Minimum Cost $200.00 |
|||
|---|---|---|---|---|---|
| 100 DID numbers |
Month to Month Contract | 100 Outbound Channels |
Included Call Value $100.00 |
||
| Call Rates | |||||
| Call Type | Per call to a Local/National Number |
Call per minute to a Mobile |
Per call to a 13/1300 Number |
||
| Call Rate | $0.100 | $0.150 | $0.300 | ||
| CX300 | Inclusions | Total Minimum Cost $300.00 |
|||
|---|---|---|---|---|---|
| 100 DID numbers |
Month to Month Contract | 100 Outbound Channels |
Included Call Value $200.00 |
||
| Call Rates | |||||
| Call Type | Per call to a Local/National Number |
Call per minute to a Mobile |
Per call to a 13/1300 Number |
||
| Call Rate | $0.095 | $0.145 | $0.300 | ||
| CX600 | Inclusions | Total Minimum Cost $600.00 |
|||
|---|---|---|---|---|---|
| 100 DID numbers |
Month to Month Contract | 100 Outbound Channels |
Included Call Value $500.00 |
||
| Call Rates | |||||
| Call Type | Per call to a Local/National Number |
Call per minute to a Mobile |
Per call to a 13/1300 Number |
||
| Call Rate | $0.090 | $0.140 | $0.295 | ||
| CX1100 | Inclusions | Total Minimum Cost $1,100.00 |
|||
|---|---|---|---|---|---|
| 100 DID numbers |
Month to Month Contract | 100 Outbound Channels |
Included Call Value $1000.00 |
||
| Call Rates | |||||
| Call Type | Per call to a Local/National Number |
Call per minute to a Mobile |
Per call to a 13/1300 Number |
||
| Call Rate | $0.090 | $0.130 | $0.290 | ||
| CX1600 | Inclusions | Total Minimum Cost $1,600.00 |
|||
|---|---|---|---|---|---|
| 100 DID numbers |
Month to Month Contract | 100 Outbound Channels |
Included Call Value $1500.00 |
||
| Call Rates | |||||
| Call Type | Per call to a Local/National Number |
Call per minute to a Mobile |
Per call to a 13/1300 Number |
||
| Call Rate | $0.085 | $0.125 | $0.285 | ||
| CX2100 | Inclusions | Total Minimum Cost $2,100.00 |
|||
|---|---|---|---|---|---|
| 100 DID numbers |
Month to Month Contract | 100 Outbound Channels |
Included Call Value $2000.00 |
||
| Call Rates | |||||
| Call Type | Per call to a Local/National Number |
Call per minute to a Mobile |
Per call to a 13/1300 Number |
||
| Call Rate | $0.080 | $0.120 | $0.270 | ||
| CX3000 | Inclusions | Total Minimum Cost $3,000.00 |
|||
|---|---|---|---|---|---|
| 100 DID numbers |
Month to Month Contract | 100 Outbound Channels |
Included Call Value $3000.00 |
||
| Call Rates | |||||
| Call Type | Per call to a Local/National Number |
Call per minute to a Mobile |
Per call to a 13/1300 Number |
||
| Call Rate | $0.080 | $0.105 | $0.265 | ||
Custom built high volume user plans are available on request. Speak to our Corporate Sales Team for more information on 02 8030 1040 or corporatesales@exetel.com.au
VoIP Bolt-on options
| Pack Option | Description | Monthly Access |
Total Minimum Cost |
|---|---|---|---|
| DID10 | Additional 10 DIDs | $4.00 | $4.00 |
| DID100 | Additional 100 DIDs | $40.00 | $40.00 |
Local Number Portability Transaction Fees
| Local Number Portability Class | Fee | |
|---|---|---|
| Category A : Single PSTN without complex services | $15.00 | |
| Category C: Complex Port | 1 to 20 Number Range | $450.00 |
| 20 to 100 Number Range | $600.00 | |
| Category C: Complex Port Resubmit # | 1 to 20 Number Range | $200.00 |
| 20 to 100 Number Range | $400.00 | |
# Category C: Complex ports that require a resubmission due to incorrect Wholesale Account Number or Incorrect Details as provided by the customer, are subject to resubmission Port-in-Fee.
Service Level Offered
a) Objectives
Exetel will provide designated service up times which are measured on a calendar monthly basis. In the event that Exetel Pty Ltd does not deliver the service covered under the SLA at the level(s) guaranteed then a schedule of rebates of the monthly access fee will apply.
b) Service Availability
| Service | Service Availability |
|---|---|
| Description | The availability to receive inbound and conduct outbound calls to the Public Switched Telephone Network |
| Service Level | Exetel will ensure that Service availability is no less than 99.95% per calendar month which allows for 21.6 minutes of service unavailability per month |
c) Response Time to Acknowledge Service Fault
| Service | Fault Logging Response Time |
|---|---|
| Description | The time it takes Exetel to acknowledge a problem exists |
| Service Level | Exetel will ensure that any email or phone call received advising Exetel of a "No Service" problem will be acknowledged and logged within 60 minutes |
d) Time to Restore a "Line Down" Service Fault
| Service | Fault Logging Response Time |
|---|---|
| Description | The time it takes Exetel to re-activate the service |
| Service Level | Exetel will guarantee that it will re-activate a line that has lost service within 4 hours of the problem being logged. |
Service Credit Calculation
Service Levels are measured on a calendar monthly basis. The Credit per Outage will be a percentage set out in the table below of the recurring monthly charges that are payable by the customer for the calendar month in which the line outage occurred:
Target Fault Response Time ..... 1 hour
Target Restoration Time .............. 4 hours
| SLA Credit of Monthly Recurring Charge (excludes call charges) |
0% | 10% | 15% | 20% |
|---|---|---|---|---|
| Restoration time | Less than 21 minutes | Between 21 minutes - 4 hours | 4 - 6 hours | 6 - 12 hours |
Additional Details
How long will my Category A: PSTN Port take to complete?
How long will my Category C: Complex Port take to complete?
What happens when I use all of my included call value?
Are there Early Termination Charges?
What are the billing increments?
What are the International Rates?
Exetel PBX Solutions
Exetel Corporate Voice can offer a variety of PBX solutions for all organisational requirements. Whether you require a highly flexible hosted solution, or a complete ISDN, VoIP, Video and Mobile telecommunications package, Exetel Corporate Voice has solution.
Exetel Unified Communications have the flexibility to combine ISDN, Video, Data, Mobile and VoIP to produce the premium Corporate Voice Solution without the Premium price.
Exetel Cloud PBX
The Exetel Cloud PBX solution offers the functionality organisations require at extremely competitive rates. Whether your business has a single office or locations across Australia, Exetel Cloud PBX is able to service your PBX needs. Cloud PBX Features include;
- Recorded Voice Announcement (RVA)
- Auto attendant
- Ring Groups
- Interactive Voice Recording (IVR)
- Call Park/Group Pickup
- Hosted Teleconferencing
- Music on Hold
- Multi-site capabilities
- Web management GUI (Graphical user interface)
To see how the Exetel Cloud PBX can increase your efficiency and lower your telecommunication operating costs, speak to an Exetel Corporate Sales Team member via phone 02 8030 1040 or lodge an VoIP enquiry and a Team member will get back to you by the next business day.
Exetel Unified Communications Systems
Exetel unified communications solutions are designed to meet all of your businesses data and communications requirements. Exetel unified communications enables your organisation to combine Router, ISDN, PSTN and VoIP services into one solution ensures seamless operation in the most efficient and effective solution. Low cost calls, high functionality, multisite capabilities, fixed line failover all backed by ongoing support by Exetel Cisco Certified Engineers.
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Exetel understands the benefit of reducing the need for upfront Capital investment, thus to further increase the ease of implementation, Exetel partners with Cisco Capital to provide customers the flexibility of Rental or Lease solutions which add financial flexibility and additional peace of mind.
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To see how the Exetel Unified Communication Solutions can increase your efficiency and lower your telecommunication operating costs, speak to an Exetel Corporate Sales Team member via phone 02 8030 1040 or lodge an VoIP enquiry and a Team member will get back to you by the next business day.
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