The EI Group provide Australia's most comprehensive range of human resource solutions. Their services cover employment law, day to day HR functions like payroll and training and even employee reward and recognition. In a world of HR based on communication one is safe to assume their reliance on their phone system is paramount, even choosing not to integrate any IVR system so as their clients are always speaking to a real person.
The EI group originally used a traditional PABX system, where they ended up on a 5 year lease and expensive hardware which they are still paying off. On deciding to move to VoIP they first chose a very small company and ran into a lot of issues, Ben Thompson the CEO Commented "After an 18 month process with this particular company calls were still dropping out and our customers were complaining about a static and fuzziness in the connection. On top of that we were dealing with 3 different providers for our telecommunication needs- mobile, VoIP and data".
The EI Group now use Exetel for all of their telecommunication requirements and had a seamless migration, on choosing Exetel Ben commented "Exetel has good follow through and project management. It took us one month to migrate everything over to Exetel for VoIP; however it could have been done quicker. We have now been using their VoIP as well as their data for 3 months and have had no issues at all – Exetel has proven they are people that know what they are doing in a market place where many providers are really still experimenting".
The EI group use an Exetel hosted (virtual) PBX solution, resulting in no requirement for a physical PABX on their site. Hence the expense and support requirement in maintaining the physical PBX was removed. The Exetel hosted PBX solution offers all the call control and functionality required for a low monthly fee. They have an assignment of a 50 DID range for a fraction of the cost of expensive monthly line rental fees that traditional ISDN lines attract. On installation of the hosted PBX solution, the Exetel VoIP engineers worked with EI's technical support person and EI staff to implement the exact dial plans required.
The EI Group's initial savings from a traditional PABX system to VoIP with their original VoIP provider were to be expected however Ben stated "Exetel offers a stable system, and our costs have even come down again".
Altech Computers Corporation is a privately owned Australian Company, launched in 1997. We have become one of the nation’s largest and most successful distributors of computer components and pre-built systems. Our strong, competitive pricing and focus on customer service gives us the leading edge over our competitors, as is reflected in the size of our client base which is in excess of 6000 customers Australia wide.
Altech Computers Corporation has been using Exetel VoIP solutions since 2010 with high success. The service has been straightforward to use
Altech Computers Corporation have used various Exetel Data services since 2004 and have experienced nothing less than outstanding service delivery and customer service.
Panasonic TDA-200 with SIP Trunks Licensing.
Over $1500 per quarter on mobile, national calls and Internation Calls.
Herdlaw are one of the leading providers of legal services to the Body Corporate industry in Australia. Herdlaw have been operating for over 15 years and have clients around Australia and Internationally. Most of Herdlaw’s client contact is by telephone and to service Herdlaw’s clients, reliable communication iwas vital to the business.
Herdlaw were using a traditional PABX system until October 2010. A power outage and damage to the PABX prompted investigation of alternative communication solutions. With the increasing extensive travel requirements of the principal of Herdlaw , a communications solution that offered flexibility, economical call rates and remote access were the paramount consideration. After investigating various options and consulting colleagues in the IT industry Herdlaw decided to move to a VOIP Solution. Exetel came highly recommended from trusted IT consultants and upon investigation of the call rates, which the incumbent communication provider could not match, the decision was made to move to Exetel.
The migration to Exetel was cautious with the original PABX and lines maintained pending full migration to Exetel. Whilst this provided peace of mind, the migration was seamless and without incident. Herdlaw have now been using their VoIP as well as their data for a year and have had no issues at all. The major test was during the Brisbane Floods where there was no down time or reduction in quality of service which was not shared by other service providers. The flexibility of the service together with the customer and technical support have been a breath of fresh air compared to Herdlaw’s previous communications provider.
Herdlaw elected to host their on PBX in house rather than use the virtual PBX service. The PBX arrived from Exetel and was installed by the principal of Herdlaw with a small amount of assistance from the Exetel technical support. The process was relatively simple and since the initial setup over a year ago, the system has performed faultlessly without further issues. The hosted PBX has offered Herdlaw the flexibility to create incoming Skype to SIP trunks to allow overseas clients the ability to call Herdlaw in Brisbane for the cost of a local call in their country of origin. Herdlaw has also taken DID numbers for the major capital cities in Australia to give the impression of a local point of presence without the expense of using a commercial virtual office service. Callers from Sydney, Melbourne Adelaide and Perth can call a local number with the phone answered by Herdlaw staff in Brisbane,. Herdlaw have a 100 DID range with twenty numbers allocated to the internally hosted PBX and the balance numbers as external trunks. This solution allows Herdlaw overseas partners to call Herdlaw from overseas locations using a Herdlaw supplied handset with Herdlaw DID number at no cost. The other tremendous add on for flexibility and cost saving is the use of iPone/android SIP apps configured as external trunks in the Herdlaw DID number range. This allows the transfer of calls to Herdlaw to then be seamlessly transferred the Iphone or android phone as if it was a transfer to an internal extension, giving the caller the impression that the receipient is in the office when they are in fact offsite either hard at work or at play.
The call and service costs savings of Exetel are nothing short of stunning with our monthly communications costs being approximately 40% of what Herdlaw was previously paying. The entire migration cost including the cost of the PBX , 48 Port POE switch, router and 10 new handsets were fully paid out of the first four months of savings.
Travelworld on King is a boutique corporate and leisure travel agency located in Newcastle West. The agency has been operating under the current ownership for the past 16 years. As a corporate travel agent it is imperative that our lines of communication are always open and therefore require a reliable telephone and internet service.
Travelworld on King were using a traditional PABX system and rather than install a completely new system opted to install a Voip gateway that talks to our PABX system thereby avoiding the full cost of a new telephone system. The reason for choosing to switch to Voip was the cost of the line rentals in conjunction with call cost was prohibitive particularly as we were maintaining a separate internet connection. Our communication costs on a monthly basis were in excess of $2000.
The migration to Exetel was complicated by the fact that we wanted to retain our previous 100 series of numbers. These has been originally obtained from Telstra but changes of providers along the way had muddied the path of who actually controlled the numbers. This did cause some issues with the initial migrations however our Exetel sales executive proved invaluable in assisting us to negotiate our way through the mire. He has assisted on a couple of other occasions when issues have arisen (some of which were not in any way related to Exetel or their service) helping to ensure that we contacted the correct persons to deal with and get the problem sorted. I think that this personal contact and point of referral is what I appreciate most. Our gateway was installed by a third party and because they had not changed the password on the gateway, our telephone system was hacked and numerous overseas call were being made at our expense. Within half an hour Exetel had noted that this was not normal for our office and blocked all international calls (until we were able to have our third party supplier to modify the system password) thus saving us a substantial cost.
We have the one internet connection that runs both the internet and our phone system. As mentioned above we still use our original PABX in conjunction with a gateway that allows Exetel and the PABX talk to each other. We have had no issues in running both the Voip and Internet over the one line and our internet connection still has a Linux firewall that the telephone system must also go through.
We have been able to achieve savings of approximately $1000 per month on our communication costs (between 40 to 50 percent.) We have opted for a larger than required bandwidth and a 4 hour service requirement . This has been a little on the overkill side and therefore we could achieve greater savings but are more than happy with the savings that have been achieved.
SSO Media is the leading and most respected lesbian and gay publisher in Australia, publishing the Star Observer title for more than 30 years and starobserver.com.au. The current holding company with a not-for-profit ethic is owned by shareholders from the community it represents. The company has offices in Sydney and Melbourne.
The Sydney office used a NEC / Commander system PABX with the resulting ‘box on the wall’ depreciating slowly, but becoming outdated at a rapid rate. When the Melbourne office was established, a VoIP solution was used (with another provider) with mixed success on quality of equipment and service.
After the expansion into Melbourne, the company found it needed a more cost-effective communication system between offices. After consultation with Exetel on the recommendation of one of our shareholders, the company moved to a hosted VoIP PBX solution, in conjunction with a new broadband strategy. The service from Exetel was exemplary, allowing a reasonably smooth changeover.
The company elected to utilise the hosted VoIP PBX managed by Exetel. All router, switch and handset equipment is Cisco. This means that calls can be transferred internally between offices and local callers can connect with interstate offices for the cost of a local call (with a little bit of button pushing through the IVR). This solution will also allow for future expansion as new offices or representatives to be integrated into the current VoIP solution.
One quick point of note is that the Melbourne office recently moved. The new building managers were amazed that our operations were up and going within two hours of moving. A new line installed previously, the routers and switch connected and a quick bit of re-configuring by the Exetel team and we were back on deck.
Not only have we saved on the Broadband packages (copper over ethernet), but we have taken 45% off our telephone bills while improving service for both our customers and our internal operations.
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