Shipping & Returns
Shipping
- Freight charge is $20 per order.
- Items will be shipped via Australian Air Express to a nominated delivery address by the customer.
- Please note that we cannot ship items to a PO Box as we require to obtain a signature of the recipient.
- Once the item(s) are dispatched, Exetel will notify with a consignment which you can use to track the status of your shipment.
- While we take all the care possible to ensure that you receive your goods, we cannot take responsibility for any damages or loss incurred during the shipping process.
- If you have not received the item(s) within 4 clear business days after submitting your order please call us on (02) 8030 1000 or email hardwaresupport@exetel.com.au.
Returns and exchange policy
- In the event of that an item is faulty, you must contact Exetel within 7 days of receiving the item(s).
- We are happy to give you a refund if you are not completely satisfied with the product you purchased under the following conditions.
- The item(s) must be purchased from Exetel.
- The item(s) must be returned within 14 days from the date of purchase.
- The item(s) must be clearly marked with a given RA (Return Authority) number.
- The item(s) must be returned in original conditions and undamaged including the packaging.
- The item(s) must be returned to Exetel at the expense of the customer via a Registered Post or a courier hence a POD (proof of delivery) can be obtained.
- For all NetComm products, your purchase is covered under the standard manufacturer's warranty as Exetel acts as a procurement agent for NetComm. Please contact NetComm directly if you require a warranty replacement.
- For all non-NetComm products, please email hardwaresupport@exetel.com.au and we will issue a RA (Return Authority) number and advise you how to return the item(s).
- Please note that shipping turnaround for any returns will be approximately 7-14 working days.
Requesting an Exchange or a Refund.
Please email hardwaresupport@exetel.com.au and we will issue a RA (Return Authority) number and advise you how to return the item(s) if applicable.
