Exetel Business Mobile Service Overview (1/9/06)
Exetel offers a mobile service using the Vodafone network. A customer can get a new mobile number or 'port' their current number. Exetel will issue a new SIM card to the customer, via the post.
Out of hours emergency support for barring of calls should your handset be lost or stolen - (02) 9927 1077
Billing Period
The mobile plans offered by Exetel are 'post paid' which means that you are billed for your calls monthly in arrears. The billing period is from the 1st to last of the calendar month.
The $20.00 service activation fee will be debited to your credit card/bank account before the account is activated; all other charges will be debited to your credit card/bank account on, or soon after, the 1st of each month.
Your mobile charges will appear on a separate bill if that is the only service you have with Exetel or on your wire line bill in a separate section if your long distance calls are also with Exetel.
The bill will not appear on the user area of the Exetel web site until soon after the 1st of each month.
Exetel don't send you a paper bill. Your monthly bill is displayed on a secure area of the Exetel web site and you can view it/print it from there. Your last 12 months mobile bills are displayed in this area.
Bill Issue Date
The bill issue date is on or soon after the 1st of the month.
Call Charges
All call charges are displayed as the per minute rate (including GST).
The Exetel per minute mobile plans are billed on a per second basis (not including Mobile Plan X or Business Fleet).
Flag Falls
There is a 15 cent flag fall on all "uncapped" plan calls
There is a 20 cent flag fall on all "capped" plan calls.
Contract Periods
No contract periods apply to any Exetel Mobile Phone service plans.
Activation/Delivery Time
From the time you submit your on line application to the time you receive your new Mobile Sim is approximately 3 working days. If you have also ordered mobile handset hardware from Exetel that will be shipped separately to the address nominated by you within the same 3 working days period.
"Porting" Your Current Mobile Number To Your New Exetel Mobile Service
If you are 'porting' your current mobile number from Vodafone, Optus, Telstra or 3 you will need to call Exetel once you have received your new sim card to activate your Exetel mobile service. This will take approximately one hour during which time you will not be able to use either your 'old' or new mobile service.
