Exetel Mobile Service
New Or Current Mobile Numbers Can Be Used
Exetel offers a mobile service using the Vodafone network. A customer can get a new mobile number or 'port' their current number. Exetel will issue a new SIM card to the customer, via the post.
Out Of Hours Emergency Support
The out of hours emergency support number for barring of calls should your handset be lost or stolen is 02 9927 1077.
(Please be advised, do not call this number for general service support calls as they will not be attended to.)
Bond Required For Non-Exetel Users
In the event you are not already an Exetel customer with a proven credit history you will be required to provide a $300.00 bond deducted from your nominated financial institution or credit card prior to the activation of your new SIM. This bond will be returned when you cancel the Exetel mobile service or after six months of on time payments; whichever is the sooner.
If you are already an existing customer with Exetel and to order a mobile service, you should click the appropriate link on the left (Order Mobiles Services - if existing customer). This link will direct you to your secure members facility for ordering of the mobile service. You should log in using your secure members facility username/password. This will ensure that:
a) Your existing service is correctly linked to the mobile service you are ordering, hence avoiding the $300.00 security bond
b) Any discount offerings for bundled services will automatically be processed accurately.
Billing Period
The mobile plans offered by Exetel are 'post paid' which means that you are billed for your calls monthly in arrears. The billing period is from 16th of the previous month to the 15th of the current month.
The $20.00 service activation fee will be debited to your credit card/bank account before the account is activated; all other charges will be debited to your credit card/bank account on, or around, the 16th of each month.
Your mobile charges will appear on a separate bill if that is the only service you have with Exetel or on your wire line bill in a separate section if your long distance calls are also with Exetel.
The bill will not appear on the user area of the Exetel web site until around the 16th of each month.
Exetel don't send you a paper bill. Your monthly bill is displayed on a secure area of the Exetel web site and you can view it/print it from there. Your last 12 months mobile bills are displayed in this area.
Bill Issue Date
The issue date is the same as the wireline telephone service. It is billed on the 16th of the month.
Call Charges
All call charges are displayed as the per minute rate (including GST).
The Exetel per minute mobile plans are billed on a per second basis (not including Mobile plan X).
Flag Falls
There are no flag falls on most of the Exetel uncapped plans.
There is a 15 cent flag fall on the Exetel Mobile plan X.
There is a 25 cent flag fall on Exetel capped mobile plans.
Contract Periods
No contract periods apply to any Exetel Mobile Phone service plans.
Activation/Delivery Time
From the time you submit your on line application to the time you receive your new Mobile Sim is approximately 3 working days. If you have also ordered mobile handset hardware from Exetel that will be shipped separately to the address nominated by you within the same 3 working days period.
“Porting” Your Current Mobile Number To Your New Exetel Mobile Service
If you are 'porting' your current mobile number from Vodafone, Optus, Telstra or 3 you will need to call Exetel once you have received your new sim card to activate your Exetel mobile service. This will take approximately one hour during which time you will not be able to use either your ‘old’ or new mobile service.
