Exetel have been providing a range of internet and telephone services to residential customers since February 2004. There are now over 80,000 residential customers using a wide range of different Exetel services in every State and Territory. Exetel does no advertising or marketing and engages in no other promotional activities preferring to use the money that those activities would cost to improve all aspects of its network and customer support services

Exetel began offering services to residential users in January 2004 with only one objective:

To provide internet, telephone and other communications service at lower monthly prices than ALL other suppliers of similar services to Australian users at the highest levels of quality and at consistently high speeds.

Since that time we have consistently met those objectives and we have continued to improve the 'value for money' offered on a continuing basis. We also maintain a policy of continually enhancing the services we offer at no charge to the end user and without requiring the end user to "change plans" or sign up for new contract.

This has been made possible by two things that has characterised the difference between Exetel's way of operating and almost all other 'commercial companies' which are that we are not in business to make as much money as possible from our customers, only enough to ensure we stay in business, and so when we receive cost reductions from our suppliers we invariably pass those benefits on to our users rather than increasing our monthly profits.