† The download and upload speeds stated below are the maximum that each type of link can deliver and will rarely, if ever, be achieved by any user for all sorts of reasons. Exetel makes no guarantees of any kind on the actual speeds that will be achieved by any individual users as we rely on our fibre supplier to ensure its services are provisioned to deliver optimum speeds at all times. Should any user not receive speeds consistent with their distance from the exchange then Exetel will allow such a customer to cancel their service without penalty.

Speeds that customers experience on fibre-based services in practice have tended to be affected by the following internal and external factors:

• The number of individual end-users at a residence using the service at the same time.
• The end-user’s network, operating system, hardware, software and software configuration (Eg – router/firewall configuration).
• The connection method within the premises (wireless or fixed).
• The type of content being downloaded by the end-user.
• The source of the content (the destination host) being downloaded (including any content server limitations).
• Domestic backhaul capacity & International links capacity.