Residential Support Facilities (25/5/07)



How This On Line Function Works

From this page you should be able to get the answer to any question you may have about Exetel’s services and products from a mixture of:

  1. Text based Q and A explanations.
  2. Forum ‘knowledge base’ where you can look at information and ask questions
  3. An “Artificial Intelligence” with the answers to over 30,000 previously asked questions
  4. Lodge a service issue ticket by telephone for non working ADSL service or a non working Exetel supplied phone service. For all other issues please visit the Exetel Forums - http://forum.exetel.com.au

The information provided on these functions has been generated over three years by reviewing the answering of questions about Exetel’s services and helping customers troubleshoot any issues they encounter in the use of Exetel services and products. This information has been (and is continuing to be) constantly refined and re-sorted and represented to ensure that any Exetel customer or prospective customer can get immediate and complete answers to any question both before they make a decision to buy an Exetel service and then if they require any support in the use and operation of any Exetel service.

To use this service simply go to the links below and click on the service you want information or help with.

Help With Support Questions About Exetel Services

  1. ADSL1
  2. ADSL2 Without Telephone Line Rental
  3. ADSL2 With Telephone Line Rental
  4. VoIP Telephone
  5. Wireless Broadband
  6. Wire Line Telephone (Over Ride/Preselect)
  7. Mobile Telephone
  8. Web/Email/DNS Hosting
  9. Billing Queries