• 1 DID (Direct in Dial) number is included with any plan.
• Unlimited ‘lines’.
• No Contract.
• WebSMS charged at $0.07 each.
• International Calls from $0.02 per minute.
• Calls to 13/1300 numbers $0.30 per call.
• Billing Increment is per second.
• There is no charge on any call from an Exetel DID to another Exetel DID (SIP to SIP).

• Charges Listed Above Include GST.
• All rates quoted here are subject to change without notice.
• There is no charge on any call to a 1800 number.
• There is no plan change fee but a plan change will take effect at the commencement of the next billing cycle.

A "DID" (Direct In Dial) number is a valid PSTN dial number that is in the same format as a standard wire line number and allows calls from standard telephones to be made to your VoIP number . Currently local numbers are available for all the major capitals as well as Newcastle, Penrith, Wollongong, Geelong and Central Coast. There are some other towns and areas available. You can email voip@exetel.com.au with your town and we can do a service area check.

VoIP calls are transmitted over the data service. Therefore no telephone line is required.

The minimum recommended ADSL service required to use residential VoIP is 512/128 (kbps).

This will allow you to use the data service for internet usage at the same time as being on the phone (making or receiving a VoIP call).

To use a VoIP service you will need either a stand alone ATA or an ADSL modem with an ATA capability built in to it. If you are thinking of buying a new ADSL2 capable modem and/or a new ATA, Exetel is currently offering the Dynalink RTA1046VW at a very attractive price when you order a VoIP service from Exetel.

The advantages of the Dynalink RTA1046VW (or any other manufacturer's similarly specified product) is that it provides all the required functions in one 'box' with only one power outlet required and reduces cabling to the minimum. Its major plus is that it allows you to use your current telephone handset (and current telephone number) to receive calls while you use the same handset to make calls using VoIP. In the event that the VoIP service/ADSL service becomes unavailable for any reason you continue to use your current handset to make calls via the standard telephone service without the need to plug/unplug anything.

A schematic of how you connect your current handset(s) to use VoIP is shown here.

To allow you to use your current PSTN handset to make and receive standard PSTN calls you will need a dual port adaptor that plugs in to your ADSL modem to access your VoIP service as well as remaining connected to your standard telephone service.

The current cost of the Netcomm V210P single port ATA sourced through Exetel is $75.00 plus delivery.

Specifications of the V210P may be found by clicking here

If you would prefer to use your PC's sound card and a head set to make and receive VOIP calls you will need ´soft phone´ software from the provider of your choice.

Exetel recommends that the softphone software you select uses the G.729 codec. You may select free software that uses G.711 but be advised that you can only make outgoing calls. Incoming calls cannot be received.

The following features are supported by the Exetel VoIP service but whether or not they are usable by a customer will depend on the capabilities of the softphone or hardware selected by the customer.

Exetel's personal VoIP services may be ordered by any person. However if you aren't already an Exetel ADSL or SHDSL customer (and therefore have no Exetel credit history) you will be required to pay a $300.00 bond.

To order VoIP services please click here.