VOIP Residential User Price List (12/5/08)
VOIP Telephone Charges
Plan A (No Minimum Spend; Access Is Via Your Standard Telephone Service/Incurs Local Call Connect Charge)
| Calling From | Calling To | Price Inc GST |
|---|---|---|
| Any Australian Location | All Other Australia | $0.10 (per call) |
| Any Australian Location | Any Mobile Number | $0.22 (per minute) |
| Any Australian Location | 13 and 1300 numbers | $0.30 (per call) |
| Any Australian Location | 1800 numbers | No Charge |
| Exetel VoIP Users | Other Exetel VoIP Users | No Charge |
Plan B (No Minimum Spend; Access Is Via Your VoIP Equipment)
| Calling From | Calling To | Price Inc GST |
|---|---|---|
| Any Australian Location | All Other Australia | $0.10 (per call) |
| Any Australian Location | Any Mobile Number | $0.22 (per minute) |
| Any Australian Location | 13 and 1300 numbers | $0.30 (per call) |
| Any Australian Location | 1800 numbers | No Charge |
| Exetel VoIP Users | Other Exetel VoIP Users | No Charge |
Bundled ($5.00 Minimum Spend; Access Is Via Your VoIP Equipment)
| Calling From | Calling To | Price Inc GST |
|---|---|---|
| Any Australian Location | All Other Australia | $0.10 (per call) |
| Any Australian Location | Any Mobile Number | $0.22 (per minute) |
| Any Australian Location | 13 and 1300 numbers | $0.30 (per call) |
| Any Australian Location | 1800 numbers | No Charge |
| Exetel VoIP Users | Other Exetel VoIP Users | No Charge |
- Charges Listed Above Include GST.
- There is no "connection charge" or "flag fall" on any call.
- All rates quoted here are subject to change without notice.
To view a complete list of international call rates please click here.
Exetel Plans Include One DID
A "DID" (Direct In Dial) number is a valid PSTN dial number that is in the same format as a standard wire line number and allows calls from standard telephones to be made to your VoIP number. Currently Sydney, Melbourne, Brisbane, Canberra, Perth, Adelaide are available. Current numbers prefixes/ranges are:
Current numbers prefixes/ranges are:
02 6nnn nnnn
02 8nnn nnnn
03 8nnn nnnn
07 3nnn nnnn
08 6nnn nnnn
08 7nnn nnnn
International Call Rates Applicable To All VoIP Plans (All Rates Are Per Minute)
| Canada | $0.01 |
| China | $0.02 |
| France | $0.03 |
| Germany | $0.02 |
| Hong Kong | $0.04 |
| India | $0.12 |
| Indonesia | $0.06 (Jakarta Only) |
| Ireland | $0.02 |
| Italy | $0.02 |
| Japan | $0.04 |
| Korea (South) | $0.03 |
| Malaysia | $0.03 |
| New Zealand | $0.03 |
| Philippines | $0.23 |
| Singapore | $0.02 |
| South Africa | $0.09 |
| Taiwan | $0.02 |
| Thailand | $0.03 (Bangkok Only) |
| United Kingdom | $0.01 |
| United States | $0.02 |
To view a complete list of international call rates please click here.
Telephone Line Required For VoIP
If you are using an Exetel “Naked” ADSL2 service then no ‘telephone’ line is required to use VoIP.
If you use the Exetel ADSL2 service the telephone line required for ADSL2 is included in the ADSL2 monthly access charge – the line rental component of this charge is $30.00.
If you are using an ADSL service that doesn´t include the rental of the telephone line you can also use, or change to using, the Telstra ’Home Line Budget‘ line at $19.90 per month rather than Telstra´s other, more expensive, line rental plans.
For a comparison of Telstra´s HomeLine Budget plan charges versus the other Telstra line rental plans visit Telstra´s web site here:
http://www.telstra.com.au/phones/homeservices/plans_comparisons.htm
Exetel VOIP Via Current Handset Implementation (Combined ADSL2 Modem And ATA)
To use a VoIP service you will need either a stand alone ATA or an ADSL modem with an ATA capability built in to it. If you are thinking of buying a new ADSL2 capable modem and/or a new ATA, Exetel is currently offering the Dynalink RTA1046VW at a very attractive price when you order a VoIP service from Exetel.
The advantages of the Dynalink RTA1046VM (or any other manufacturers similarly specified product) is that it provides all the required functions in one 'box' with only one power outlet required and reduces cabling to the minimum. Its major plus is that it allows you to use your current telephone handset (and current telephone number) to receive calls while you use the same handset to make calls using VoIP. In the event that the VoIP service/ADSL service becomes unavailable for any reason you continue to use your current handset to make calls via the standard telephone service without the need to plug/unplug anything.
A schematic of how you connect your current handset(s) to use VoIP is shown here.
Exetel VOIP Via Current Handset Implementation (Using Current Modem And New ATA)
To allow you to use your current PSTN handset to make and receive standard PSTN calls you will need a dual port adaptor that plugs in to your ADSL modem to access your VoIP service as well as remaining connected to your standard telephone service.
The current cost of the Netcomm V100 single port ATA sourced through Exetel is $75.00 plus delivery.
Specifications of the V100 may be found here: http://www.netcomm.com.au/Spec_Sheets/V100_Spec_Sheet.pdf
The current cost of the Netcomm V300 dual port ATA (for connecting most current handsets to VoIP) sourced through Exetel is $110.00 plus delivery.
Specifications of the V300 may be found here: http://www.netcomm.com.au/SpecSheets/551778-V300%20Specs_v2-1.pdf
For a recent review of the V300 please click here.
Exetel VOIP Via 'Soft Phone' Implementation
If you would prefer to use your PC's sound card and a head set to make and receive VOIP calls you will need ´soft phone´ software from the provider of your choice.
Exetel recommends that the softphone software you select uses the G.729 codec. You may select free software that uses G.711 but be advised that you can only make outgoing calls. Incoming calls cannot be received.
Exetel VOIP Service Features
The following features are supported by the Exetel VoIP service but whether or not they are usable by a customer will depend on the capabilities of the softphone or hardware selected by the customer.
| Feature | Description |
|---|---|
| Call Hold | Put call on Hold |
| Call Waiting | Allow/Disallow an audible indicator for a pending call |
| Call Transfer | Transfer a call to another phone |
| Call Transfer w/Conference | Transfer a call to another phone, talk with the 3rd party prior to the transfer |
| 3 Way Call Conference | Conference an inbound party and the original called party with 3rd party |
| Call Forward Always | Always forward the phone to the number setup in the phone provisioning |
| Call Forward on Busy | Forward the phone to the number setup in the phone provisioning on busy |
| Toggle Call Forward No Answer | Forward the phone to the number setup in the phone provisioning on no answer |
| Do Not Disturb | Don't accept calls |
| Anonymous Call Reject | Don't allow calls without caller ID |
| Toggle Repeat Dial on Busy | Auto redial on busy |
| Multi-Ring | One phone number rings multiple phones. The first to answer will get the call. |
| Voicemail | Calls to a phone which is busy or does not answer are routed to voicemail |
Ordering Exetel Personal VoIP Services
Exetel's personal VoIP services may be ordered by any person. However if you aren't already an Exetel ADSL or SHDSL customer (and therefore have no Exetel credit history) you will be required to pay a $300.00 bond.
To order VoIP services please click here.
