Current Specials

VOIP Residential User Price List (1/5/09)

VOIP Telephone Charges

Post Paid B (No Minimum Spend; Access Is Via Your Exetel ADSL or HSPA Service)

Calling From Calling To Price Inc GST
Any Australian Location All Other Australia $0.10 (per call)
Any Australian Location Any Mobile Number $0.22 (per minute)
Any Australian Location 13 and 1300 numbers $0.30 (per call)
Any Australian Location 1800 numbers No Charge
Exetel VoIP Users Other Exetel VoIP Users No Charge

Exetel ADSL and HSPA Post Paid Plans Include One DID

A "DID" (Direct In Dial) number is a valid PSTN dial number that is in the same format as a standard wire line number and allows calls from standard telephones to be made to your VoIP number. Currently local numbers are available for: Brisbane, Newcastle, Penrith, Sydney, Wollongong, Canberra, Melbourne, Geelong, Adelaide and Perth

Choose a Specific International destination VoIP pack.

For a low monthly fee of just $5.00 per month you can choose an International VoIP pack. This allows you to make calls to a specific international destination that you may call often. You may choose from these:

Specific Country $5 $10 Limitation
Pack ID Allowed Minutes Pack ID Allowed Minutes
Hong Kong Mobile 1 1000 29 2200 No
Canada 2 550 30 1200 You can not order pack ID 22, 50 in the same month.
UK Landline 3 450 31 1000 You can not order pack ID 22, 50 in the same month.
USA 4 375 32 825 You can not order pack ID 22, 50 in the same month.
Thailand 5 350 33 770 You can not order pack ID 23, 51 in the same month.
France Landline 6 350 34 770 You can not order pack ID 24, 52 in the same month.
Spain Landline 7 300 35 650 You can not order pack ID 24, 52 in the same month.
Singapore 8 300 36 650 You can not order pack ID 24, 52 in the same month.
New Zealand Landline 9 300 37 650 You can not order pack ID 24, 52 in the same month.
Ireland Landline 10 300 38 650 You can not order pack ID 24, 52 in the same month.
Germany Landline 11 300 39 650 You can not order pack ID 24, 52 in the same month.
China 12 300 40 650 You can not order pack ID 23, 51 in the same month.
Sweden Landline 13 250 41 525 You can not order pack ID 25, 53 in the same month.
Taiwan Landline 14 225 42 500 You can not order pack ID 26, 54 in the same month.
Switzerland Landline 15 225 43 500 You can not order pack ID 25, 53 in the same month.
Poland Major Cities Landline 16 225 44 500 You can not order pack ID 25, 53 in the same month.
Italy Landline 17 200 45 425 You can not order pack ID 25, 53 in the same month.
Hong Kong Landline 18 200 46 425 You can not order pack ID 26, 54 in the same month.
Malaysia Landline 19 175 47 375 No
India Mobile 20 175 48 375 You can not order pack ID 27, 55 in the same month.
Netherlands Landline 21 150 49 325 No
Canada/USA/UK Landline 22 400 50 880 You can not order pack ID 2, 4, 3, 30, 32, 31 in the same month.
China/Thailand 23 300 51 650 You can not order pack ID 12, 5, 40, 33 in the same month.
France/Germany/Ireland/NZ/Spain/Singapore 24 300 52 650 You can not order pack ID 6, 11, 10, 9, 7, 8, 34, 39, 38, 37, 35, 36 in the same month.
Italy/Switzerland/Poland*/Sweden 25 200 53 425 You can not order pack ID 17, 15, 16, 13, 45, 43, 44, 41 in the same month.
Hong Kong landline/Taiwan landline 26 200 54 425 You can not order pack ID 18, 14, 46, 42 in the same month.
India/India Mobile 27 120 55 250 You can not order pack ID 20, 48 in the same month.
South Africa 28 100 56 225 No

When the allotment of minutes is exhausted, you will pay the usual per minute rate for the destination.
The allotment of minutes may vary from month to month depending on market variations.

To view a complete list of international call rates please click here.

Telephone Line Required For VoIP

If you are using an Exetel “Naked” ADSL2 service then no ‘telephone’ line is required to use VoIP.

If you use the Exetel ADSL2 service the telephone line required for ADSL2 is included in the ADSL2 monthly access charge

Exetel VOIP Via Current Handset Implementation (Combined ADSL2 Modem And ATA)

To use a VoIP service you will need either a stand alone ATA or an ADSL modem with an ATA capability built in to it. If you are thinking of buying a new ADSL2 capable modem and/or a new ATA, Exetel is currently offering the Dynalink RTA1046VW at a very attractive price when you order a VoIP service from Exetel.

The advantages of the Dynalink RTA1046VW (or any other manufacturer's similarly specified product) is that it provides all the required functions in one 'box' with only one power outlet required and reduces cabling to the minimum. Its major plus is that it allows you to use your current telephone handset (and current telephone number) to receive calls while you use the same handset to make calls using VoIP. In the event that the VoIP service/ADSL service becomes unavailable for any reason you continue to use your current handset to make calls via the standard telephone service without the need to plug/unplug anything.

A schematic of how you connect your current handset(s) to use VoIP is shown here.

Exetel VOIP Via Current Handset Implementation (Using Current Modem And New ATA)

To allow you to use your current PSTN handset to make and receive standard PSTN calls you will need a dual port adaptor that plugs in to your ADSL modem to access your VoIP service as well as remaining connected to your standard telephone service.

The current cost of the Netcomm V210P single port ATA sourced through Exetel is $75.00 plus delivery.

Specifications of the V210P may be found by clicking here

Exetel VOIP Via 'Soft Phone' Implementation

If you would prefer to use your PC's sound card and a head set to make and receive VOIP calls you will need ´soft phone´ software from the provider of your choice.

Exetel recommends that the softphone software you select uses the G.729 codec. You may select free software that uses G.711 but be advised that you can only make outgoing calls. Incoming calls cannot be received.

Exetel VOIP Service Features

The following features are supported by the Exetel VoIP service but whether or not they are usable by a customer will depend on the capabilities of the softphone or hardware selected by the customer.

Feature Description
Call Hold Put call on Hold
Call Waiting Allow/Disallow an audible indicator for a pending call
Call Transfer Transfer a call to another phone
Call Transfer w/Conference Transfer a call to another phone, talk with the 3rd party prior to the transfer
3 Way Call Conference Conference an inbound party and the original called party with 3rd party
Call Forward Always Always forward the phone to the number setup in the phone provisioning
Call Forward on Busy Forward the phone to the number setup in the phone provisioning on busy
Toggle Call Forward No Answer Forward the phone to the number setup in the phone provisioning on no answer
Do Not Disturb Don't accept calls
Anonymous Call Reject Don't allow calls without caller ID
Toggle Repeat Dial on Busy Auto redial on busy
Multi-Ring One phone number rings multiple phones. The first to answer will get the call.
Voicemail Calls to a phone which is busy or does not answer are routed to voicemail

Ordering Exetel Personal VoIP Services

Exetel's personal VoIP services may be ordered by any person. However if you aren't already an Exetel ADSL or SHDSL customer (and therefore have no Exetel credit history) you will be required to pay a $300.00 bond.

To order VoIP services please click here.