Specials

Exetel Wireless Broadband Setup Instructions

Initial Setup and configuration

Step 1: Remove Modem, Power Supply and Ethernet Cable and connect them to the Computer / Power.
Step 2: Rotate the Antenna to the fully upright position and turn on the power.
Step 3: Put the modem in a position where the Top Light is a solid colour (Red, Orange or Green), this is best in near a window on the window sill away from anything metallic.
Step 4: Turn on the PC, and attempt to connect to a web page (this assumes that you have removed the previous Dial-Up connection (if any) and that your browser is attempting to connect via a LAN Connection.
Step 5: Once the activation page loads, Enter your "User Name" and "Password" and click submit.
Step 6: Configure your internet connection based on the instructions presented on the web page below after activation completes These Instructions Are Only For Windows XP and Mac OS9 and OSX

If these five conditions have been met you can proceed to Step 1.

What to do if you are NOT using Windows XP or Mac OS9 or OSX

Windows XP and Mac OS9 and OSX have a built in PPPoE client. If you are using an earlier version of Windows you will need to get, and install, some PPPoE software.

The Exetel forum has information and advice on PPPoE software for various operating systems, including Linux, here:

http://forum.exetel.com.au/viewtopic.php?t=1791

Once you have installed the PPPoE client of your choice, go directly to STEP 7 of these instructions and the Username and Password format there to configure your PPPoE client.

What to do if you are a Mac user

Mac OSX and OS9 have built in PPPoE Clients. Go directly to STEP 7 of these instructions and use the Username and Password format there to configure your PPPoE Client.

If you have an earlier Mac OS, or you don't know how to set up your PPPoE client, you will need to get help from your Apple dealer, Apple Support or your IT person. Exetel can not help you with your OS settings.

PPPoE Setup Instructions for Windows XP

Step 1

Open 'Network Connections', Run the 'New Connection Wizard'

Step 1

Step 2

Click 'Next'

Step 2

Step 3

Select 'Connect to the Internet', Click 'Next'

Step 3

Step 4

Select 'Set up my connection manually', Click 'Next'

Step 4

Step 5

Select 'Connect using a broadband connection that requires a user name and password', Click 'Next;

Step 5

Step 6

For 'ISP Name' type: Exetel, Click 'Next'

Step 6

Step 7

Your Username and Password have been emailed to you. Find the email and enter the Username and Password EXACTLY as they are shown in the email.

Your Username is the 10 digit phone number you used on the application form, followed by @EXEUNWIRED
For 'Username' type: phonenumber@EXEUNWIRED
eg: 0212345678@EXEUNWIRED
Your Password is your 10 digit phone number plus the first two letters of your street name. All letters must be in CAPITALS.
For 'Password' type: phonenumberLL
eg: 0212345678AB
For 'Confirm Password' type: phonenumberLL (this is the same as 'Password' above)
TICK all THREE boxes, Click 'Next'

Step 7

Step 8

Click 'Finish'

Step 8

Step 9

You don't need to change anything on this screen. Click 'Connect'

Step 9

Step 10

You will see the message 'Connecting Exetel'
Just wait a moment for the connection to establish. The 'Connecting Exetel' box will go away once you are connected.

Step 10

Step 11

Open your browser (Internet Explorer) and in the 'Address'
bar type: www.exetel.com.au
The Exetel web site will open.
You are now connected to the Internet.

Step 11

Where to Get More Help

First, double check that you have followed each of the steps correctly. We have extensively tested this setup process, and the only time it wont work is if there is some other problem with your PC or your ethernet connection, and you will need to fix these before your can connect.

Exetel can't help you fix problems with your PC. Your PC supplier or IT person is the right place to look for help with this.

A web page with screen capture diagrams of each step is available at:

http://www.exetel.com.au/navini_setup

For general help, FAQ's and modem setup guides:

http://forum.exetel.com.au

Accessing the User Facilities Area

The User Facilities area is where you:

You can access the User facilities area here:

https://www.exetel.com.au/wireless_login/index.php

Your 'Service Number' is the same 10 digit phone number used in your Username and Password.

Your 'Password' is the word password until you change it.

Eg:

Service Number: 0212345678

Password: password