Fast fibre plans for apartments
and new housing estates

Unlimited data | $59.99/mth

Fibre12 speed | No Lock-in | Total min $118.99

Our fibre network partners

Opticomm, OPENetworks, LBNCo, RedTrain, FTTB Wholesale

Available subject to qualification. See Things You Need Know.

Understanding fibre broadband speeds

What determines the overall speed of your connection?

Many factors affect the internet speeds achievable at your premises. These include:

  • the connection technology at your address
  • the quality of the connection in your area and your premises
  • network congestion
  • your in-premises wiring, equipment and use.

The factors affecting internet speeds are described in more detail below.

Connection technology and selected speed tier

Depending on your specific address, different connection technologies can be used to connect your premises to the Exetel fibre network. Each connection type has a different theoretical maximum speed. In addition, within each technology, multiple speed tiers may be available. The table below explains the variety of fibre connection types.

Connection technology Description
Fibre to the Premises (FTTP) Optical Fibre runs from the internet and Exetel's network direct to your premises.
Fibre to the Building (FTTB) Generally used in apartment blocks or similar type of buildings. Optical Fibre runs from the internet and Exetel's network to a node in your building's communications equipment room. A copper cable runs from the node your premises.

Typical Evening Speeds

Typical Evening Speed is the average speed experienced by a representative group of users between the hours of 7pm and 11pm. It is not a guaranteed minimum speed and past performance is not an indication of expected future speed.

The actual speed you will experience depends on many factors such as your access technology, the total demand on the network, local internet traffic, your physical line condition, the hardware and software you use, the location of your data source and the performance of WiFi within your building. Current typical evening speeds on the Exetel fibre network appear in the table below.

Speed Tier configured on fibre12 Speed Tier configured on fibre25 Speed Tier configured on fibre50 Speed Tier configured on fibre100
Speed Label Basic Evening Speed Standard Evening Speed Standard Plus Evening Speed Premium Evening Speed
Typical Evening Speed (7pm – 11pm) 11.0 Mbps Download 22.0 Mbps Download 43.0 Mbps Download 83.0 Mbps Download
Typical Off-peak Speed (outside 7pm – 11pm) 11.0 Mbps Download 22.0 Mbps Download 44 Mbps Download 87 Mbps Download
Ideal for Browsing and emails Streaming music and video and web browsing Multiple devices streaming HD video and music streams with many users Multiple HD video and music streams, families and gamers and heavy downloads

To understand download speeds, it may help to think of the Exetel network as like a freeway. Your speed tier sets a maximum speed limit for how fast your data is allowed to travel on that freeway. During quiet periods, data may be able to travel across the network at the relevant speed tier 'speed limit'. During peak periods, however, like any freeway, the speed of data on the network often slows with congestion and the speed at which your data can travel will often be much less than the 'speed tier' speed limit of your access line.

Network management and congestion

During peak periods, broadband speeds slow down as more users use our network at the same time. During these periods the speed of the network more generally often determine the internet speeds you experience rather than your access line speed or the speed tier you select.

To manage the impacts of congestion, Exetel uses network management tools to prioritise different data types. For example, during periods of network congestion, we may prioritise data for VoIP and video streaming (which require particular data speeds to operate effectively) over general downloads or internet browsing. These, in turn, may be prioritised over software upgrades and file-sharing applications such as BitTorrent that can adversely affect a network if not managed during peak periods.

Internet speeds can also be affected by the source of content and by congestion at the servers providing that content. If you’re downloading, for example, from a server which is congested or has only a small capacity, it will be slow even if you have a fast home connection. If those servers are in another part of the world, speeds may also be affected by congestion on international data links.

Wiring, equipment and usage in your premises

A range of factors within your premises can affect the internet speeds you achieve:

  • Internal wiring and configuration: Damaged, corroded, badly connected or poorly configured copper lines within your premises can significantly reduce your fibre speed.
  • Equipment: the quality and age of your modem, routers and devices can all affect internet speeds, particularly at higher internet speeds;
  • Wi-Fi interference: The location of your modem and any radio or electrical interference with other devices in or near your home will influence your connection.
  • Usage: the number of users and devices online at once.
  • Malware, viruses.