No Lock-in




Excess data $10/GB

Total min $9.99

Mobile Broadband Service Terms of Use

Network performance

Exetel uses the Optus mobile network to supply your mobile broadband service. The performance of your service can be impacted by many factors such as: your location and distance from the Optus mobile tower; using the service inside a concrete building; the number of users sharing the network; the source of your download; general internet traffic; your hardware and software configuration.

How data allowances work

Whether you’re downloading or uploading, as you use your data we count each session in kilobytes. This means you get more usage out of your total data plan each month than if we counted in megabytes. That means your data goes further.

Each Exetel mobile broadband plan comes with a monthly allowance of measured in gigabytes, which is 1,000 megabytes.

Exceeding your data allowance

If you do happen to exceed your monthly data allowance, Exetel will automatically add additional data in 1 GB blocks for $10 each (for the whole gigabyte).

There is no roll-over or refund to the next month for any unused data allowance. And for the first month your data allowance is prorated based on the days left in your billing cycle.

Spend control

You can choose to limit your excess usage each month using the Spend Control function in My Exetel. The excess usage spend control can be set at increments between $0 and $100 or set to “OFF”, giving you the peace-of-mind that you won’t be hit with unexpected excess usage charges.

About contract lengths

If you choose a twelve-month contract it will expire on the anniversary date of your mobile broadband service activation in twelve months’ time. You can cancel your mobile broadband service with 28 days’ notice, however if you are within your twelve-month contract period and choose to cancel your service then cancellation fees will apply.

Cancelling your plan

Early cancellation fees apply. If you cancel your Exetel mobile broadband service within the contract period you will have to pay the following early cancellation fees:

Plan Name Month 0 to 5 Month 6 to 11
ExeGo 8GB 12-month $70 $25
ExeGo 15GB 12-month $100 $40
ExeGo 25GB 12-month $170 $60
ExeGo 60GB 12-month $230 $80
ExeGo 90GB 12-month $300 $115

If you wish to downgrade your 12-month ExeGo plan to a lower included value plan or change to a month-to-month plan, inside your initial 12-month term you will have to pay the applicable early cancelation fee for your current 12-month plan and then select your new plan in your My Exetel members facility. Any new 12-month plan you select will have its own new 12-month term and applicable early cancelation fee.

If you wish to upgrade your 12-month plan in your initial 12-month contract, you can do this and keep your initial contract term. Early Termination Fees will apply to the new plan for the remainder of the original plan contract term.

Exetel acceptable use policy

Exetel's mobile service acceptable use policy applies. You can read our acceptable use policy here.

Payment information

A payment verification charge of $1 will be debited to your account at the time of sale. This will be credited back to you on your first invoice. You can also organise to pay by Direct Debit to avoid the 1% Credit Card surcharge.

Billing & payments

We’ll let you know as soon as your SIM has been dispatched. Once you have received your SIM you will need to activate your service by logging into My Exetel or calling 13 39 38.

Payments will be processed on your nominated credit card or bank account as follows:

  • $1.00 test debit and credit
  • the service activation fee (if applicable) – on placement of your order
  • USB modem if you have ordered one - on placement of your order
  • pro rata first month plan and usage charges for your service based on the date you activated to the end of the billing cycle – on 14th of each month

Please note that in your first month you only have pro rata data inclusions based on the time from service activation to the end of the billing cycle. Should you exceed your pro rata usage allowance you will be charged at the applicable excess usage rates.

Credit check

When you order a service, Exetel may give information about you to a credit reporting agency to obtain a consumer credit report about you and/or allow the credit reporting agency to create or maintain a credit information file containing information about you. This information may include the details given by you to Exetel when ordering your service.