NBN speeds tiers indicated are 12/1 Mbps, 25/5 Mbps, 50/20 Mbps and 100/40 Mbps. The availability of a speed tier is subject to service qualification. These speeds shown are the nominal network access port speeds. Actual internet data transfer speeds may vary.
12/1 Mbps, 25/5 Mbps and 50/20 Mbps speeds are deliverable over NBN Hybrid Fibre Coaxial (HFC), Fibre-to-the-Premises (FTTP) and Fixed Wireless infrastructure. 100/40 speeds are deliverable over Hybrid Fibre Coaxial (HFC) and Fibre-to-the-Premises (FTTP) infrastructure.
12/1 Mbps, 25/5 Mbps are deliverable over NBN Fibre-to-the-Node (FTTN) and Fibre-to-the-Basement (FTTB) infrastructure. 50/20 Mbps and 100/40 Mbps are deliverable to a limited range of Fibre-to-the-Node (FTTN) and Fibre-to-the-Basement (FTTB) connections.
The download and upload speeds stated are the maximum that each type of link can deliver and will rarely, if ever, be achieved by any user for all sorts of reasons. Exetel makes no guarantees of any kind or will be held liable for the actual speeds achieved by any individual user as we rely on our network supplier to ensure its services are provisioned to deliver optimum speeds at all times. Should you not be happy with the speed you are receiving, after Exetel has thoroughly conducted our troubleshooting processes, Exetel will allow you to cancel your service without penalty. Speeds are influenced by the following factors:
- What’s happening on the NBN and Exetel networks at any given time.
- The type of content being downloaded.
- The connection method within the premises (wireless or fixed).
- The number of people at your residence using the service at the same time.
- The source of the content being downloaded.
- Your network, operating system, hardware, software and software configuration.
NBN Co advise that there is a coexistence period for FTTN / FTTB products and ADSL services. This means that the Mbps minimum layer 2 bitrate speed is 12/1 for the coexistence period, and for the no coexistence period 25/5 Mbps. Therefore any speeds reached above these rates are deemed acceptable by NBN Co and not a fault condition of the product.