Please visit Our Plan page for Business Phone and BusinessChat plan details. If you wish to sign up for a bundled telephone and internet connection with Exetel, please refer to our Business Bundle Plans page.

The provisioning time for a Business phone depends on whether you are churning away from another provider or installing a brand new telephone line.

• For a Churn - Exetel will aim to activate your Exetel Business Phone Service within 3 working days.
• For new business phone service - Exetel will aim to connect your service within 5 to 15 working days depending on work required from our suppliers’ end.

The standard install charge for a new telephone line with Telstra is $59.00. If a technician is required to attend the site, it may be more. These charges are subject to change.

No. The wholesale supplier has a timeframe of 190 days to bill on calls made. Hence, as long as the itemize calls in the invoices are within 190 days you are liable to pay.

There's no monthly minimum spend for your Business Phone Service. However, there is a monthly telephone line rental fee.

This service is for Small to Medium Businesses and does not contain a Service Level Agreement or guaranteed level of uptime. It is supplied on a best effort basis.

Please visit our Acceptable Use Policy page to find the Acceptable User Policy for Business Phone Service.

Please visit our Terms & Conditions page.

Your telephone call charges are fully itemized on the same invoice as your ADSL service. All the telephone calls are recorded on number of hours/minutes/seconds and also the time and the date of the call made. How can I check on my telephone call usage during the billing month? You can check your telephone call usage by logging in to your Exetel members facility.

You can check your telephone call usage by logging in to your Exetel member’s facility.

If you are on an Exetel Business bundle service, you are not able to cancel one service and retain the other as this is considered a bundle. Cancellation of one service will automatically cancel the other as well. However, if it critical to continue the telephone number you may look at porting it as a VoIP number and enjoy cheaper call rates.
Business VoIP plans link: Click here