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Home Wireless Broadband

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Home Wireless Broadband Q&A

Am I eligible? How can I check?

The Exetel Home Wireless Home Broadband service is available in selected homes in selected areas. To work out if your address qualifies, enter your address here.

What speeds can I get?

Whilst the service uses the Optus 4G Plus network, the service is designed to be used in the home and the speed of data transmitted is different from the speed of data using other services supplied over the Optus 4G Plus network. In metropolitan areas where there is 2300 MHz coverage at your nominated address, download and upload speeds of up to 12/1 Mbps are available. If 2300 MHz coverage is not available at your nominated address, download and upload speeds of up to 5/1 Mbps are available.

What happens if I use up my plan's included data?

We’ll automatically top up your data for just $10 for an extra 10GB (pro-rated in the first month). You can get a maximum of 5 top-ups of 10GB for $10 each per billing cycle. Once you’ve used 250GB (pro-rated in the first month) we'll simply limit your connection speed to 256kbps until your next billing month starts.

How can I monitor my usage?

We'll send you usage alerts once you've reached approximately 50%, 85% and 100% of your broadband allowance. We'll also send you usage alerts when you've reached 50%, 85% and 100% of any extra data that you use above your standard plans inclusion each month.

And you can check usage by visiting My Exetel. Or downloading the My Exetel App.

Can I relocate my service?

Yes. The service operates on the Optus 4G Plus network, but before moving we recommend you call us to check service ability in your new location. Or check here.

Can I cancel my plan?

You can cancel your home wireless broadband service with 28 days’ notice, however if you are within your 12-month or 24-month contract period and choose to cancel your service, then cancellation fees will apply as per the table found here.

Will the SIM work in another device?

The SIM Card supplied with the modem must not be removed and will not work in any other device.