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Home Wireless Broadband

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Home Wireless Broadband Terms of Use

Service qualification

The Exetel Home Wireless Home Broadband service is available in selected homes in selected areas.

Minimum costs

Month-to-month contract

First month: $185 modem fee including shipping plus pro-rata of the first month data allowance and charge of $69.99.
Subsequent months: Monthly charge of $69.99

12-month contract

First month: $92.50 modem fee including shipping plus pro-rata of the first month data allowance and charge of $69.99.
Subsequent months: Monthly charge of $69.99

24-month contract

First month: $0.00 modem fee including shipping plus pro-rata of the first month data allowance and charge of $69.99.
Subsequent months: Monthly charge of $69.99

Total minimum total cost includes payment by direct debit.

Included data

Your home wireless broadband service comes with a 250GB plan (pro-rated in the first month). Data usage is counted in kilobytes and includes uploads and downloads. Excess data is automatically charged at $10 for an additional 10GB (pro-rated in the first month) up to a maximum of 5 top ups per month (pro-rated in the first month). If data usage exceeds 250GB (pro-rated in the first month) your service will be slowed to 256Kbps.

Serviceability

This service is only available in selected areas on the Optus 4G Plus network with the modem supplied by Exetel at the address specified in your application. There may also be technical or commercial reasons that affect your ability to access the service at your address. Check your service availability here. We recommend that you position your modem close to a window to maximise signal strength. There are many places you can buy external antennas to improve signal strength (Exetel does not sell these).

About speed

Whilst the Exetel Home Wireless Broadband service uses the Optus 4G Plus network, it is designed to be used in the home and its data speeds are different to mobile and mobile broadband speeds on the Optus 4G Plus network. In metropolitan areas where there is 2300 MHz coverage at your nominated address, download and upload speeds of up to 12/1 Mbps are available. If 2300 MHz coverage is not available at your nominated address, download and upload speeds of up to 5/1 Mbps are available.

Your actual speed will depend on a number of factors including congestion, location, local conditions, hardware, software and general internet traffic.

The SIM Card supplied with the modem must not be removed and will not work in any other device.

Hardware

The modem supplied with this home wireless broadband service is Huawei B525s-65a LTE CPE. The modem is a wireless gateway that integrates LTE and high-speed Ethernet uplink access and supports diverse data access and voice services. Learn more here.

Cancelling your plan

You can cancel your home wireless broadband service with 28 days’ notice, however if you are within your 12-month or 24-month contract period and choose to cancel your service, then cancellation fees will apply as per the following table:

12-month plan 24-month plan
Month cancelled Charge Month cancelled Charge
1-6 $185 1-12 $185
7 $96.20 13 $96.20
8 $81.40 14 $88.80
9 $66.60 15 $81.40
10 $46.25 16 $74.00
11 $29.60 17 $66.60
12 $14.80 18 $55.50
19 $46.25
20 $37.00
21 $29.60
22 $22.20
23 $14.80
24 $7.40

Payment verification

A payment verification charge of $1 will be debited to your account at the time of sale. This will be credited back to you on your first invoice. You can also organise to pay by Direct Debit to avoid the 1% Credit Card surcharge.

Billing & payments

We’ll let you know as soon as your SIM has been dispatched. Once you have received your SIM you will need to activate your service by logging into My Exetel or calling 13 39 38.

Payments will be processed on your nominated credit card or bank account as follows:

  • $1.00 test debit and credit
  • the service activation fee (if applicable) – on placement of your order
  • modem charge including shipping – on placement of order
  • pro rata first month plan and usage charges for your service based on the date you activated to the end of the billing cycle – on 14th of each month

Please note that in your first month you only have pro rata call, message and data inclusions based on the time from service activation to the end of the billing cycle. Should you exceed your pro rata usage allowance you will be charged at the applicable excess usage rates.

Credit check

When you order a service, Exetel may give information about you to a credit reporting agency to obtain a consumer credit report about you and/or allow the credit reporting agency to create or maintain a credit information file containing information about you. This information may include the details given by you to Exetel when ordering your service.

Exetel acceptable use policy

Exetel's mobile service acceptable use policy. You can read our acceptable use policy here