OUTAGES
For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in GENOA, GIPSY POINT, MALLACOOTA, MARAMINGO CREEK, NADGEE, WALLAGARAUGH, WINGAN RIVER in NSW and VIC, 2551, 3891, 3892.
The root cause is due to site failure, Telstra Network (Hardware/Software/Config).
Approximately 1456 services may be impacted. The estimated time of restoration is 31 Aug 2025 10:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BAYONET HEAD, CHEYNES, CUTHBERT, DROME, ELLEKER, EMU POINT, GLEDHOW, GREEN VALLEY, KALGAN, KING RIVER, LOCKYER, LOWER KING, MANYPEAKS, MARBELUP, MCKAIL, MILLBROOK, MILPARA, MOUNT ELPHINSTONE, NANARUP, NAPIER, NARRIKUP, ORANA, PALMDALE, PORONGURUP, REDMOND, ROBINSON, SANDPATCH, TORBAY, TORNDIRRUP, WALMSLEY, WARRENUP, WILLYUNG in WA, 6324, 6326, 6327, 6328, 6330.
The root cause is due to site failure, Telstra Network (Hardware/Software/Config).
Approximately 4960 services may be impacted. An estimated time of restoration is not provided yet.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in GENOA, GIPSY POINT, MALLACOOTA, MARAMINGO CREEK, NADGEE, WALLAGARAUGH, WINGAN RIVER in NSW and VIC, 2551, 3891, 3892.
The root cause is due to site failure, Telstra Network (Hardware/Software/Config).
Approximately 1408 services may be impacted. The estimated time of restoration is 02 Sep 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in ALLYNBROOK, BINGLEBURRA, EAST GRESFORD, FISHERS HILL, GLENDON BROOK, GRESFORD, HALTON, HILLDALE, LAMBS VALLEY, LEWINSBROOK, MOUNT RIVERS, SUMMER HILL, TORRYBURN, VACY, WALLARINGA in NSW, 2130, 2287, 2311, 2330, 2335, 2358, 2370, 2420, 2421.
The root cause is due to site failure, Telstra Network (Hardware/Software/Config).
Approximately 13663 services may be impacted. The estimated time of restoration is 31 Aug 2025 10:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BUFFALO, CAPE PATERSON, FISH CREEK, INVERLOCH, LEONGATHA SOUTH, MIDDLE TARWIN, OUTTRIM, POUND CREEK, TARWIN, TARWIN LOWER, VENUS BAY, WALKERVILLE in VIC, 3951, 3953, 3956, 3958, 3959, 3995, 3996.
The root cause is Local Power Failure.
Approximately 1688 services may be impacted. An estimated time of restoration is not provided yet.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in AGNES, ALBERTON, ALBERTON WEST, BINGINWARRI, DEVON NORTH, GELLIONDALE, HAZEL PARK, HEDLEY, HIAWATHA, HUNTERSTON, JACK RIVER, LANGSBOROUGH, MADALYA, MANNS BEACH, MCLOUGHLINS BEACH, PORT ALBERT, PORT WELSHPOOL, ROBERTSONS BEACH, SNAKE ISLAND, STACEYS BRIDGE, TARRAVILLE, TOORA, WELSHPOOL, WILSONS PROMONTORY, WONYIP, WOODSIDE, WOORARRA EAST, YARRAM in VIC, 3874, 3960, 3962, 3965, 3966, 3967, 3971.
The root cause is Site Failure.
Approximately 1195 services may be impacted. The estimated time of restoration is 30 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in EAST WANGARATTA, LACEBY, OXLEY, WANGARATTA, WANGARATTA SOUTH, VIC 3677, 3678.
The root cause is Local Power Failure.
Approximately 3772 services may be impacted. An estimated time of restoration is not provided yet.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in AMERICAN BEACH, AMERICAN RIVER, BALLAST HEAD, BAUDIN BEACH, BIRCHMORE, BROWN BEACH, BROWNLOW KI, CASSINI, CYGNET RIVER, DESTREES BAY, DUDLEY, DUDLEY EAST, DUDLEY WEST, HAINES, ISLAND BEACH, KANGAROO HEAD, KINGSCOTE, KOHINOOR, MACGILLIVRAY, MENZIES, MUSTON, NEPEAN BAY, PELICAN LAGOON, PORKY FLAT, SAPPHIRETOWN, SEAL BAY, SEDDON, WILLSON RIVER, WISANGER, SA 5221, 5222, 5223.
The root cause is Local Power Failure.
Approximately 1290 services may be impacted. An estimated time of restoration has not been provided yet.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in AIRLIE BEACH, CAPE CONWAY, FLAMETREE, JUBILEE POCKET, MANDALAY, WHITSUNDAYS, QLD 4800, 4802.
The root cause is Site Failure.
Approximately 1830 services may be impacted. The estimated time of restoration is 30 Aug 2025 10:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BALD NOB, BOLIVIA, CAPOOMPETA, DEEPWATER, DUNDEE, EMMAVILLE, GLEN ELGIN, GLEN INNES, LAMBS VALLEY, MATHESON, MOUNT MITCHELL, RANGERS VALLEY, RED RANGE, REDDESTONE, SHANNON VALE, STANNUM, TORRINGTON, WELLINGROVE, WELLINGTON VALE, YARROWFORD 2335, 2365, 2370, 2371, 2372, 2421 NSW.
The root cause is Local Power Failure.
Approximately 1473 services may be impacted. The estimated time of restoration is 29 Aug 2025 10:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BENAIR, GOODGER, HALY CREEK, INVERLAW, TAABINGA 4610 QLD.
The root cause is Local Power Failure.
Approximately 1602 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BURRUNDIE, DOUGLAS-DALY, FLEMING, MARGARET RIVER, ROBIN FALLS, TIPPERARY in NT, 0822.
The root cause is a Local Power Failure.
Approximately 409 services may be impacted. The estimated time of restoration is 29 Aug 2025 10:30 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in AURUKUN, MISSION RIVER in QLD, 4874, 4892.
The root cause is a site failure.
Approximately 312 services may be impacted. The estimated time of restoration is 26 Aug 2025 01:39 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BARKER CREEK FLAT, BLACKBUTT, BLACKBUTT NORTH, BLACKBUTT SOUTH, BOOIE, BROOKLANDS, BULLCAMP, COOLABUNIA, EAST NANANGO, GILLA, GLAN DEVON, GOODGER, HODGLEIGH, KUNIOON, MOUNT STANLEY, NANANGO, NUKKU, RUNNYMEDE, SANDY RIDGES, SOUTH EAST NANANGO, SOUTH NANANGO, TAROMEO, TARONG, TEELAH, YARRAMAN in QLD, 4314, 4610, 4614, 4615.
The root cause is a site failure.
Approximately 1614 services may be impacted. The estimated time of restoration is 26 Aug 2025 00:46:15.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in WILLALOOKA, 5267.
The root cause is currently under investigation. Approximately 1103 services may be impacted. No estimated restoration time has been provided yet.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in ARUMBERA, BURT PLAIN, FLYNN, HALE, HUGH, ILPARPA, KILGARIFF, MOUNT JOHNS, ROSS, WHITE GUMS in NT, 0870, 0872, 0873, 0874, 0875.
The root cause is a site failure.
Approximately 1647 services may be impacted. The estimated time of restoration is 30 Aug 2025 10:30 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BECTIVE, TAMINDA, WALLAMORE, WEST TAMWORTH, WESTDALE, WINTON in NSW, 2340, 2344, 2650, 2652, 2653.
The root cause is a site failure.
Approximately 1130 services may be impacted. The estimated time of restoration is 24 Aug 2025 12:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in FRANCOIS PERON NATIONAL PARK, MONKEY MIA, NANGA, SHARK BAY, WOORAMEL WA, 6537, 6701.
The root cause is a site failure.
Approximately 281 services may be impacted. The estimated time of restoration is 24 Aug 2025 12:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in CARRARANG, DENHAM, DIRK HARTOG ISLAND, FRANCOIS PERON NATIONAL PARK, NANGA, SHARK BAY, USELESS LOOP in WA, 6532, 6537
The root cause is a site failure.
Approximately 795 services may be impacted. The estimated time of restoration is 24 Aug 2025 12:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in GIN GIN in QLD, 4671
The root cause is a site failure.
Approximately 3344 services may be impacted. The estimated time of restoration is 23 Aug 2025 10:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in AIRLIE BEACH, CAPE CONWAY, CORAL SEA, FLAMETREE, JUBILEE POCKET, MANDALAY, MOUNT ROOPER, SHUTE HARBOUR, WHITSUNDAYS in QLD, 4800, 4802.
The root cause is a site failure.
Approximately 1701 services may be impacted. The estimated time of restoration is 23 Aug 2025 10:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in GREENOCK, NURIOOTPA, SA, 5355, 5360.
The root cause is currently under investigation. Approximately 4286 services may be impacted. No estimated restoration time has been provided yet.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BABBAGE ISLAND, BERNIER ISLAND, BROCKMAN, BROWN RANGE, CARNARVON, EAST CARNARVON, GREYS PLAIN, INGGARDA, KINGSFORD, MASSEY BAY, MORGANTOWN, NORTH PLANTATIONS, SHARK BAY, SOUTH CARNARVON 6537, 6701.
The root cause is a site failure.
Approximately 2228 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in ABBOTSFORD, AVONDALE, BUCCA, BULLYARD, SOUTH KOLAN, YANDARAN in QLD 4670, 4671, 4673.
The root cause is a site failure.
Approximately 1043 services may be impacted. The estimated time of restoration is 23 Aug 2025 10:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BOOYAL, BUNGADOO, CORINGA, DALLARNIL, DALYSFORD, DELAN, DOUGHBOY, DRINAN, DUINGAL, EUREKA, GIN GIN, GOLDEN FLEECE, GOOD NIGHT, HORSE CAMP, MCILWRAITH, MINGO, MORGANVILLE, MOUNT PERRY, NEARUM, PROMISEDLAND, REDHILL FARMS, SAINT AGNES, SAINT KILDA, SKYRING RESERVE, TIRROAN, WALLAVILLE, WATERANGA in QLD 4621, 4625, 4660, 4671.
The root cause is a site failure.
Approximately 1280 services may be impacted. The estimated time of restoration is 23 Aug 2025 10:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in GIN GIN in QLD 4671.
The root cause is a site failure.
Approximately 3333 services may be impacted. The estimated time of restoration is 23 Aug 2025 10:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in COLO HEIGHTS, LEETS VALE, LOWER PORTLAND, MAROOTA, WEBBS CREEK, WISEMANS FERRY, NSW, 2756, 2775.
The root cause is currently under investigation. Approximately 1065 services may be impacted. The estimated time of restoration is 21 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in KALBARRI, KALBARRI NATIONAL PARK, TAMALA, ZUYTDORP, WA, 6532, 6536.
The root cause is currently under investigation. Approximately 484 services may be impacted. The estimated time of restoration is 21 Aug 2025 12:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in ALDOGA, AMBROSE, BARNEY POINT, BEECHER, BOYNE ISLAND, BOYNE VALLEY, BOYNEDALE, BRACEWELL, BURUA, BYELLEE, CALLEMONDAH, CALLIOPE, CLINTON, CORAL SEA, CURTIS ISLAND, DARTS CREEK, DIGLUM, DUMGREE, EAST END, GLADSTONE CENTRAL, GLADSTONE HARBOUR, GLEN EDEN, KIN KORA, KIRKWOOD, MACHINE CREEK, MOUNT ALMA, MOUNT LARCOM, NEW AUCKLAND, OCONNELL, RAGLAN, RIVER RANCH, SOUTH GLADSTONE, SOUTH TREES, SUN VALLEY, TABLELANDS, TANNUM SANDS, TARGINNIE, TELINA, THE NARROWS, TOOLOOA, ULOGIE, WEST GLADSTONE, WEST STOWE, WOODERSON, WURDONG HEIGHTS, YARWUN, QLD, 4605, 4680, 4694, 4695, 4697, 4702, 4715, 4800.
The root cause is currently under investigation. Approximately 1379 services may be impacted. The estimated time of restoration is 20 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BEECHER, BURUA, CALLIOPE, GLEN EDEN, KIRKWOOD, OCONNELL, WURDONG HEIGHTS, QLD 4680.
The root cause is currently under investigation. Approximately 6430 services may be impacted. The estimated time of restoration is 20 Aug 2025 10:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BROKEN RIVER, CREDITON, EUNGELLA, EUNGELLA DAM, EUNGELLA HINTERLAND, FINCH HATTON, NETHERDALE, OWENS CREEK, PINNACLE, QLD, 4741, 4756, 4757.
The root cause is currently under investigation. Approximately 1419 services may be impacted. The estimated time of restoration is 20 Aug 2025 10:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BOWLING ALLEY POINT, DUNGOWAN, LOOMBERAH, NUNDLE, WOOLOMIN, NSW, 2340.
The root cause is currently under investigation. Approximately 1036 services may be impacted. The estimated time of restoration is 20 Aug 2025 10:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in ARGYLE, BARFOLD, BAYNTON, BAYNTON EAST, BENLOCH, COSTERFIELD, DERRINAL, EDGECOMBE, ELPHINSTONE, GLENHOPE, GLENHOPE EAST, GREENHILL, HEATHCOTE, HEATHCOTE SOUTH, KIMBOLTON, KYNETON, LAKE EPPALOCK, LANGLEY, LYAL, MALMSBURY, METCALFE, METCALFE EAST, MIA MIA, MOORMBOOL WEST, MOUNT CAMEL, MYRTLE CREEK, NULLA VALE, PASTORIA, PASTORIA EAST, PUCKAPUNYAL, PYALONG, REDESDALE, SIDONIA, SUTTON GRANGE, TARADALE, TOOBORAC, VIC
The root cause is currently under investigation. Approximately 3837 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BLUE HILLS, BLUEWATER, BLUEWATER PARK, CLEMANT, LYNAM, QLD, 4816, 4818.
The root cause is currently under investigation. Approximately 1466 services may be impacted. The estimated time of restoration is 20 Aug 2025 10:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G and 5G supplier, Telstra is currently experiencing a significant local outage affecting services in BOORARA BROOK, CALLCUP, CROWEA MEERUP, NORTHCLIFFE, WINDY HARBOUR, WA, 6260, 6262.
The root cause is currently under investigation. Approximately 284 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our 5G supplier, Telstra is currently experiencing a significant local outage affecting services in ATHERTON, QLD, 4883.
The root cause is currently under investigation. Approximately 13391 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in ATHERTON, CARRINGTON, EAST BARRON, KUREEN, MALANDA, MOOMIN, PEERAMON, TOLGA, UPPER BARRON, WONDECLA, WONGABEL,4882, 4883, 4885, 4887.
The root cause is currently under investigation. Approximately 13391 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BOCO, GLEN ALLEN, HOLTS FLAT, MOUNT COOPER, MYALLA, NIMMITABEL, ROCK FLAT, SPRINGFIELD, STEEPLE FLAT, WINIFRED,2250, 2630, 2631.
The root cause is currently under investigation. Approximately 1217 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BECTIVE, TAMINDA, WALLAMORE, WEST TAMWORTH, WESTDALE, WINTON, 2340, 2344, 2650, 2652, 2653.
The root cause is currently under investigation. Approximately 3245 services may be impacted. The estimated time of restoration is 18 Aug 2025 10:00 AEST
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BEECHER, BURUA, CALLIOPE, GLEN EDEN, KIRKWOOD, OCONNELL, WURDONG HEIGHTS, QLD, 4680.
The root cause is a Local Power Failure.
Approximately 6430 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BARNEY POINT, BEECHER, BOYNE ISLAND, CORAL SEA, CURTIS ISLAND, GLADSTONE CENTRAL, GLADSTONE HARBOUR, GLEN EDEN, KIN KORA, KIRKWOOD, NEW AUCKLAND, OCONNELL, SOUTH GLADSTONE, SOUTH TREES, SUN VALLEY, TELINA, TOOLOOA, WEST GLADSTONE, WURDONG HEIGHTS, QLD, 4680, 4800.
The root cause is a site failure.
Approximately 1379 services may be impacted. The estimated time of restoration is 20 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in WOODRIDGE, 6041.
The root cause is currently under investigation. Approximately 1927 services may be impacted. The estimated time of restoration is 20 Aug 2025 12:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BEECHER, BURUA, KIRKWOOD, WEST STOWE, 4680.
The root cause is currently under investigation. Approximately 1379 services may be impacted. The estimated time of restoration is 20 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BALD HILLS, BEGA, BERRAMBOOL, BLACK RANGE, BOURNDA, BROADWATER, BUCKAJO, CANDELO, COOPERS GULLY, EDEN, FROGS HOLLOW, GREIGS FLAT, KAMERUKA, KANOONA, KINGSWOOD, LOCHIEL, MERIMBULA, MILLINGANDI, MIRADOR, MYRTLE MOUNTAIN, PAMBULA, PAMBULA BEACH, SOUTH PAMBULA, SOUTH WOLUMLA, TOOTHDALE, TURA BEACH, WOLUMLA, YELLOW PINCH, 2340, 2472, 2473, 2548, 2549, 2550, 2551, 2747.
The root cause is currently under investigation. Approximately 1039 services may be impacted. The estimated time of restoration is 21 Aug 2025 10:00 AEST.
We will provide regular updates as more information becomes available.
For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.
Wholesalers/Retail providers
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