Exetel's Residential Premium ADSL2 Services (Via Optus/AAPT)
Premium IP & Interconnect Services
These Exetel Premium Broadband services are provided using either the APPT or the Optus Mobile backhaul services from your local exchange to our closest capital city Point Of Interconnect. While we can’t provide any ‘guarantees’ of service via the Optus or AAPT backhaul networks to our points of presence we can guarantee that your service will suffer no contention issues once it reaches the parts of the network we can control.
On the, real time, graph below you will see that there is no contention on the Exetel network that receives and sends your data from your residence to and from your selected destinations. You might think that every ISP provides this level of connectivity provisioning – and you may be right. However only Exetel ensures that you can be certain of that by providing you with the same access to our network control reports as our own engineers do – and we always have done since we started in business in January 2004.
Total Bandwidth Summary
Maximum Capacity Deployed By Exetel Is 8 gbps
Green Represents Data To Exetel Customers
Blue Represents Data From Exetel Customers
Premium ADSL Help Desk
Another significant feature of the premium Exetel service is prompt and fully competent (degree qualified/average 24 months Exetel help desk experience) sales, support and provisioning telephone help. The real time reports below demonstrate Exetel’s ability to respond to any telephone call in an average of under 60 seconds - 15 hours a day, 7 days a week, 365 days a year.
| Queue: | Support Queue | Sales Queue | Provisioning Queue |
|---|---|---|---|
| Call Waiting Times: |
|
|
|
| Last Update Time: | 2012-02-04 17:25:27 | 2012-02-04 17:25:27 | 2012-02-04 17:25:27 |
Premium Plan Inclusions
- No punitive 24 or 18 month contract lengths
- $5.00 to $20.00 per month discount if you also order an Exetel "Capped" Mobile service
- All uploads are not charged.
- Free VoIP DID Number
- VoIP calls at 10 cents (untimed) to any Australian landline
- SMS from your keyboard at 7 cents per 160 character message
- Fax from your keyboard at 10 cents per fax for the first page then 3c per page
- All plans include 1 static IP.
- All plans include 30 email addresses
- All plans include 200 megabytes of personal web space
- ‘Rolls Royce’ User Facilities that allow you to control all aspects of your services
For unlimited inbound receipt of faxes, there is a $5 per month charge.
Premium ADSL2 Plans (Optus Network)
When Customer Also Rents A Telephone Line
Excess usage in either period is charged at $1.00 per gb
| Standard Australian Call Rates | |||
| Line Rental: | $20.00 | Local calls: | 20 cents (untimed) |
| National calls: | 15 cents per min * | Calls to mobiles: | 35 cents per min * |
| 13/1300 Calls: | 30 cents per call | International Calls: | Please click here * |
* These calls incur a connection charge of 35 cents per call
1 Minimum Total Cost for ADSL2 Plans - When Customer Also Rents A Telephone Line over 12 months contract term = (Line Activation Charge) + (12 Months) x (Monthly ADSL2 Charge + Line Rental). Early termination fees apply.
Premium "Naked" ADSL2 Plans (Optus Network)
Do Not Need The Rental Of A Telephone Line
Exetel No Longer Offers "Naked" ADSL PlansExetel no longer offers "naked" ADSL plans to new users. The reasons for withdrawing these services are that they offer absolutely no operational advantage to the customer and with the ongoing changes in carrier pricing policies there are no longer any cost/price advantages. Operationally any ADSL user ("naked" or standard) HAS to have a PSTN line connected. The theoretical difference between a "naked" ADSL service and a standard ADSL service is that the carrier has to 'disable' the ability of the line to carry a voice signal. So there is no operational difference and the "naked" line, if anything, costs more to install than a standard line. Some carriers created an artificial price difference between "naked" and "standard" ADSL services using the 'fat' available in profit margins on ADSL services in the recent past. As prices of residential have fallen the 'fat' previously available to make an artificial price difference has 'disappeared' and there is now a, very grudging on the part of the carriers, $3.00 'discount' from the price of a full service PSTN line versus the cost of a disabled PSTN line. While we fully understand that every dollar counts in terms of a customer's expenditure this particular variant of ADSL incurs a supplier with much higher provisioning and support costs and makes things quite difficult when/if a customer wants to change a "naked" service from one supplier to another and even more issues if they wish to move from a "naked' service back to a standard ADSL service with another provider. |
|---|
The standard setting is shaped. Which means once you reach your peak period download allowance your speed will be limited to 512kbps. As well as your speed being limited you will be allowed to download up to 50% of your peak allowance, after which your plan will automatically revert to being charged at 50 cents per gigabyte downloaded in the peak time with no option to change back to shaped.
You have the ability, once on the plan, to permanently switch to pay for excess at 50 cents per gb.
The NAKED ADSL2 line provided in this cost CANNOT be used to make "standard" (PSTN) telephone calls.
2 Minimum Total Cost for "Naked" ADSL2 Plans - Do Not Need The Rental Of A Telephone Line over 12 months contract term = (Line Activation Charge) + (12 Months) x (Monthly ADSL2 Charge). Early termination fees apply.
Premium ADSL2 Plans (AAPT Network)
You Rent A Telephone Line From Your Current Provider
The standard setting is shaped. Which means once you reach your peak period download allowance your speed will be limited to 512kbps. As well as your speed being limited you will be allowed to download up to 50% of your peak allowance, after which your plan will automatically revert to being charged at 50 cents per gigabyte downloaded in the peak time with no option to change back to shaped.
You have the ability, once on the plan, to permanently switch to pay for excess at 50 cents per gb.
- BYO plans are only available where AAPT infrastructure is available in your exchange.
- These ADSL2 plans require you to rent a telephone line from the provider of your choice (not Exetel) over which you can make and receive standard PSTN telephone calls.
3 Minimum Total Cost for ADSL2 PLANS - You Rent A Telephone Line From Your Current Provider over 12 months contract term = (Line Activation Charge) + (12 Months) x (Monthly ADSL2 Charge). Early termination fees apply.
For more information on these, plans please click here (Click again to close)
|
For other charges that may apply to ADSL plans please click here (Click again to close)
ADSL "Other" ChargesContract TermThe Initial Contract Term is defined for each different plan. After the initial contract term has expired you may remain on the plan, on a month by month basis or cancel the service. Exetel have no obligation to provide the service to you at the end of the initial contract term and has the right to ask you to move your connection from Exetel to another provider by giving you 28 days notice Contract Terms And ConditionsThe terms and conditions of the ADSL1 contract can be found here. The terms and conditions of the ADSL2 contract can be found here. The terms and conditions of the ADSL2 Naked contract can be found here. The terms and conditions of the ADSL2 No Phone contract can be found here. Acceptable Use PolicyA customer is completely free to use the Exetel ADSL or Wireless broadband service in any legal way they choose. However Exetel, like many other network providers, will not allow its network to be used for what is known as 'spamming'. To understand Exetel's acceptable use policy please click here. Changing Your Static IPEach Exetel ADSL and Wireless Broadband account comes with one static IP address. A user can request a different IP address than the one automatically allocated by using the function provided in the Exetel User Facilities. There is no charge for the first thirty changes. Any subsequent change to the IP address after thirty changes in one calendar year will automatically incur a charge of $20.00 per change. Moving Your ADSL Service To Another LocationIf you move your ADSL1/ADSL2 service to another location/line (even if it has the same number) our suppliers deem that to be a cancellation of service. There is no such thing as a 'relocation of service'. It can take anywhere from 7-14 days to effectively move an ADSL service depending on the type of ADSL1/ADSL2 you have to a new line and that is with the proviso that the new line is connected to an ADSL enabled exchange If you move your ADSL1/ADSL2 service it will incur a new installation fee. If your move is within the initial contract period there will also be an early cancellation charge. (Exetel's wholesale providers do not recognize a relocation as anything but a cancellation of a service on one line and the installation of a new service on a different line). By moving to a new location you also start a new contract; again because our suppliers deem this to be a new service Moving between PlansIf the initial service period of your plan is six months you can change plans at any time by paying the plan change charge current at the time of your plan change. The charge for changing plans varies from time to time and you should check close to the time that you are considering changing plans. You must submit a plan change request on or before midnight on the last day of any month. Any change you make will not come in to effect, in terms of downloads or reduced or increased monthly access charges, until the 1st of the following month. Any line speed change will usually become operable within 3 working days. You will be charged for the line speed change on the 1st of the month in which the speed change is made. Canceling An ADSL or Wireless ServiceCanceling the service during the selected initial contract period incurs a cancellation charge of $100.00. Canceling a service after the end of the initial contract period entails no cancellation charge per se. However, please be aware that an ADSL or Wireless service is billed one month in advance and no rebate of unused days will be given by Exetel Pty Ltd. If you decide to churn/transfer to another provider you should plan to do that on the second last working day of the Exetel monthly billing period. Dishonour FeesIf your nominated credit card or bank account dishonours the attempt by Exetel to deduct your monthly access charge or any other incurred charges on the nominated dates your account will be suspended and there will be a $10.00 fee per dishonour. You will only be able to reactivate your account by following the on line processes that you will be restricted to during the suspension. Payment DatesThe following billing cycle dates apply to ADSL and Wireless Broadband accounts: Installation Fee: The applicable line activation fee will be debited to your nominated bank account/credit card when the carrier advises a connection date for your service. After receiving acceptance of this debit we will also debit your nominated account with the cost of the modem, if you have ordered one, and despatch the modem to you and also email you your account name and password. Monthly Access Charge: (First Month) When we receive notification from the carrier of the service connection date we will debit your nominated bank account/credit card with pro rata charge for the current month applicable to the carrier advised connection date. The first month's access charge is calculated as being from the date that the carrier advises that they have installed your ADSL/Broadband service to the last day of that billing month. Monthly Access Charge: (Subsequent Months) The monthly billing date for the ADSL and Wireless access charge is either the 1st of the month or on the 28th of the month depending on what is shown on your Exetel User Facilities. Excess Usage Charges: will be debited on or about the 1st day of the month following the month in which any excess usage charges were incurred. Irrespective of which day of the month your usage of the ADSL/Wireless Broadband service commences the billing cycle for all charges (after the initial pro rata charge) will be one calendar month beginning on the 1st of the month. Provision of InvoicesNo 'paper' invoices will be sent to any customer. The invoices will be displayed in PDF form in the user area and the user can print copies of these invoices for their records at any time. ADSL Summary of other charges$2.00 Spam filter per exemail.com.au e-mail address if you request it $1.10 Per month if paying by Credit Card $10.00 Failed Payment Fee $20.00 Per change of static IP address (on the 31st and each subsequent) $25.00 Change of name or ownership $30.00 service e-mail address for 6 months after service cancellation if you request it $45.00 service webspace for 6 months after service cancellation if you request it $100.00 Cancellation Fee $220.00 Incorrect Call Out Fee for Naked and Bundled ADSL2 service; $110.00 Incorrect Call Out Fee for other ADSL service On Request Ad hoc, or any other charges will be advised at time of application, enquiry or request |
