Current Specials

Exetel's Residential Premium ADSL1 & ADSL2+

Prices for new subscribers

Why Premium?


Premium ADSL1 PLANS

Plan Names Monthly ADSL1 Charge Included Downloads ** Plan Inclusions Transfer Charge # Contract Period Minimum Total Cost 1 Order
Maximum speeds: 1500 kbps Down/256 kbps Up
T1.5-100 $34.50 100 GB **
$60.00 6 Months $267.00
T1.5-200 $39.50 200 GB **
$60.00 6 Months $297.00
Maximum speeds: 8192 kbps Down/384 kbps Up (in ideal conditions average speeds will be less than this)
T8-50 $49.50 50 GB **
$60.00 6 Months $357.00
T8-120 $59.50 120 GB **
$60.00 6 Months $417.00
T8-220 $69.50 220 GB **
$60.00 6 Months $477.00

#This transfer fee applies to users of ADSL1 and ADSL2+ moving from another ADSL ISP. If you require a new service, a $120.00 service activation fee will be charged.

** Once allowance is reached speed slows to 1024/384kbps until your next billing cycle starts,

Telephone Charges

The above Exetel ADSL service charges are available if you choose to stay with your current provider for your telephone service.

(The ADSL service and the Telephone line rental and call service are separate components)

However, if you choose to bundle the Exetel Telephone Service with your Exetel ADSL service plan, the telephone charges below will apply.

This should save you considerably on your current telephone call costs.

Line Rental: $25.00 Local calls:20 cents (untimed)
National calls: 15 cents per min * Calls to mobiles: 35 cents per min *
13/1300 Calls: 30 cents per call International Calls: Please click here *
Contract Term: 12 Months

* These calls incur a connection charge of 35 cents per call

1 Minimum Total Cost for ADSL1 plans over a 6 month contract term = (Monthly ADSL1 Charge x 6 Months ) + (Service Activation Charge). Early termination fees apply.

2Minimum Total Cost for ADSL2+ plans over a 12 month contract term = (Monthly ADSL2+ Charge x 12 Months ) + (Service Activation Charge). Early termination fees apply.

Premium ADSL2+ PLANS

Plan Names Monthly ADSL2 Charge Included Downloads ** Plan Inclusions Transfer Charge # Contract Period Minimum Total Cost 2 Order
DSL2 line speeds are from 1536/256 to what your line can actually attain from time to time,
of which speeds achieved by any user will depend on many factors beyond Exetel's control,
like distance from exchange, diameter of the copper, copper quality, exchange configuration, network configuration, etc
(Average Speed Obtained From 100 Test Users Was 9.5 Mbps Down And 840 kbps Up)
TCV20-50 $39.50 50 GB **
$60.00 12 Months $534.00
TCV20-200 $49.50 200 GB **
$60.00 12 Months $654.00

#This transfer fee applies to users of ADSL1 and ADSL2+ moving from another ADSL ISP. If you require a new service, a $120.00 service activation fee will be charged.

** Once allowance is reached speed slows to 1024/384kbps until your next billing cycle starts,

Telephone Charges

The above Exetel ADSL service charges are available if you choose to stay with your current provider for your telephone service.

(The ADSL service and the Telephone line rental and call service are separate components)

However, if you choose to bundle the Exetel Telephone Service with your Exetel ADSL service plan, the telephone charges below will apply.

This should save you considerably on your current telephone call costs.

Line Rental: $25.00 Local calls:20 cents (untimed)
National calls: 15 cents per min * Calls to mobiles: 35 cents per min *
13/1300 Calls: 30 cents per call International Calls: Please click here *
Contract Term: 12 Months

* These calls incur a connection charge of 35 cents per call

1 Minimum Total Cost for ADSL1 plans over a 6 month contract term = (Monthly ADSL1 Charge x 6 Months ) + (Service Activation Charge). Early termination fees apply.

2Minimum Total Cost for ADSL2+ plans over a 12 month contract term = (Monthly ADSL2+ Charge x 12 Months ) + (Service Activation Charge). Early termination fees apply.

Telephone Only Plan(s)

Plan Names Standard Connection
Charge #		 Line Rental Charge Contract Period Minimum Total Cost 1 Order
TEL1  $59.00  $25.00  12 Months  $359.00 

The ADSL service, the Telephone Line Rental and call service are separate components.

The Exetel Telephone Only Plan can be used/bundled with your current ADSL service from your existing provider. You can also choose to bundle the Exetel Telephone with an Exetel ADSL service (from our Wide Coverage ADSL1 & ADSL2+ Plan options that can be found here or AAPT ADSL2+ plans that can be found here ).

The telephone call costs for both these options are highlighted below. These prices should provide you with considerable savings compared to your current telephone costs.

Line Rental: $25.00 Local calls: 20 cents (untimed)
National calls: 15 cents per min * Calls to mobiles: 35 cents per min *
13/1300 Calls: 30 cents per call International Calls: Please click here *
Contract Term: 12 Months

* These calls incur a connection charge of 35 cents per call
# Standard Connection Charge is on the premise that a phone socket is already in place. Other Connection Charges can be found in the order form here under ‘New Telephone Connection Costs’
1 Minimum Total Cost for Telephone Only Plan(s) over a 12 month contract term = (Monthly Line Rental Charge x 12 Months ) + (Service Activation Charge). Early termination fees apply.

For assistance in ordering these ADSL plans, please contact (02) 8030 1000 / 1300 788 141 to speak to one of our friendly sales consultants.

For other charges that may apply to ADSL plans please click here (Click again to close)

ADSL "Other" Charges

Contract Term

The Initial Contract Term is defined for each different plan. After the initial contract term has expired you may remain on the plan, on a month by month basis or cancel the service. Exetel have no obligation to provide the service to you at the end of the initial contract term and has the right to ask you to move your connection from Exetel to another provider by giving you 28 days notice

Contract Terms And Conditions

The terms and conditions of the ADSL1 contract can be found here.

The terms and conditions of the ADSL2 contract can be found here.

The terms and conditions of the ADSL2 Naked contract can be found here.

The terms and conditions of the ADSL2 No Phone contract can be found here.

Acceptable Use Policy

A customer is completely free to use the Exetel ADSL or Wireless broadband service in any legal way they choose. However Exetel, like many other network providers, will not allow its network to be used for what is known as 'spamming'. To understand Exetel's acceptable use policy please click here.

Changing Your Static IP

Each Exetel ADSL and Wireless Broadband account comes with one static IP address. A user can request a different IP address than the one automatically allocated by using the function provided in the Exetel User Facilities. There is no charge for the first thirty changes.

Any subsequent change to the IP address after thirty changes in one calendar year will automatically incur a charge of $20.00 per change.

Moving Your ADSL Service To Another Location

If you move your ADSL1/ADSL2 service to another location/line (even if it has the same number) our suppliers deem that to be a cancellation of service. There is no such thing as a 'relocation of service'.

It can take anywhere from 7-14 days to effectively move an ADSL service depending on the type of ADSL1/ADSL2 you have to a new line and that is with the proviso that the new line is connected to an ADSL enabled exchange

If you move your ADSL1/ADSL2 service it will incur a new installation fee. If your move is within the initial contract period there will also be an early cancellation charge. (Exetel's wholesale providers do not recognize a relocation as anything but a cancellation of a service on one line and the installation of a new service on a different line).

By moving to a new location you also start a new contract; again because our suppliers deem this to be a new service

Moving between Plans

If the initial service period of your plan is six months you can change plans at any time by paying the plan change charge current at the time of your plan change.

The charge for changing plans varies from time to time and you should check close to the time that you are considering changing plans.

You must submit a plan change request on or before midnight on the last day of any month.

Any change you make will not come in to effect, in terms of downloads or reduced or increased monthly access charges, until the 1st of the following month. Any line speed change will usually become operable within 3 working days. You will be charged for the line speed change on the 1st of the month in which the speed change is made.

Canceling An ADSL or Wireless Service

Canceling the service during the selected initial contract period incurs a cancellation charge of $100.00.

Canceling a service after the end of the initial contract period entails no cancellation charge per se. However, please be aware that an ADSL or Wireless service is billed one month in advance and no rebate of unused days will be given by Exetel Pty Ltd. If you decide to churn/transfer to another provider you should plan to do that on the second last working day of the Exetel monthly billing period.

Dishonour Fees

If your nominated credit card or bank account dishonours the attempt by Exetel to deduct your monthly access charge or any other incurred charges on the nominated dates your account will be suspended and there will be a $10.00 fee per dishonour.

You will only be able to reactivate your account by following the on line processes that you will be restricted to during the suspension.

Payment Dates

The following billing cycle dates apply to ADSL and Wireless Broadband accounts:

Installation Fee: The applicable line activation fee will be debited to your nominated bank account/credit card when the carrier advises a connection date for your service. After receiving acceptance of this debit we will also debit your nominated account with the cost of the modem, if you have ordered one, and despatch the modem to you and also email you your account name and password.

Monthly Access Charge: (First Month) When we receive notification from the carrier of the service connection date we will debit your nominated bank account/credit card with pro rata charge for the current month applicable to the carrier advised connection date. The first month's access charge is calculated as being from the date that the carrier advises that they have installed your ADSL/Broadband service to the last day of that billing month.

Monthly Access Charge: (Subsequent Months) The monthly billing date for the ADSL and Wireless access charge is either the 1st of the month or on the 28th of the month depending on what is shown on your Exetel User Facilities.

Excess Usage Charges: will be debited on or about the 1st day of the month following the month in which any excess usage charges were incurred.

Irrespective of which day of the month your usage of the ADSL/Wireless Broadband  service commences the billing cycle for all charges (after the initial pro rata charge) will be one calendar month beginning on the 1st of the month.

Provision of Invoices

No 'paper' invoices will be sent to any customer. The invoices will be displayed in PDF form in the user area and the user can print copies of these invoices for their records at any time.

ADSL Summary of other charges

$2.00 Spam filter per exemail.com.au e-mail address if you request it

$1.10 Per month if paying by Credit Card

$10.00 Failed Payment Fee

$20.00 Per change of static IP address (on the 31st and each subsequent)

$25.00 Change of name or ownership

$30.00 service e-mail address for 6 months after service cancellation if you request it

$45.00 service webspace for 6 months after service cancellation if you request it

$100.00 Cancellation Fee

$220.00 Incorrect Call Out Fee for Naked and Bundled ADSL2 service; $110.00 Incorrect Call Out Fee for other ADSL service

On Request Ad hoc, or any other charges will be advised at time of application, enquiry or request