Exetel's Residential ADSL1 (Added Value) New User Services (18/6/09)
We believe that the pricing for our products and services are the best available from any competing provider in Australia. The customer benefits together with the high levels of service reliability make a compelling case for any customer to select Exetel as its service provider. Should you still be considering another service provider, perhaps you might like to consider that as well as saving yourself money by choosing Exetel you will also help save Australia's most endangered flora and fauna, make a contribution to green house gas reduction and provide more opportunities for people in the third world. If you have time, click on the icons below to see how you can also help make the world a better place while saving yourself some of your hard to come by dollars.
ADSL1 (Added Value) Plan Inclusions
With each Exetel ADSL1 (Added Value) plan you also get the following additional facilities:
- 100 free VOIP calls to national wire line numbers each month with additional calls to national wire line at only 10 cents per call.
- A DID (Direct Indial Number) so that you can receive incoming standard PSTN and ISDN calls
- 20 email addresses in the form of - yourname@exemail.com.au
- 200 megabytes of hosted web space
- Your own personalized 'BLOG' site
- 30 free Australian SMS each month with additional Australian SMS at only 8 cents per SMS (International 18 cents per SMS)
- 10 free Australian Email2FAX each month with additional Australian Email2FAX at only 10 cents per FAX.
- A permanent IP address (with the ability to change it if you wish to do so at any time)
- Usage meters for your ADSL, SMS, FAX, VoIP and any other Exetel service you choose to use
- A comprehensive User Facility that allows you to manage every aspect of every Exetel service
- A $25.00 credit each time you recommend someone who signs up with Exetel for an ADSL1 or ADSL2 or HSPA service
ADSL1 Plan Charges (Added Value)
| Plan Names | Line Activation Charge | Contract Period ** | Monthly Access Charge | Downloads Included: 12 mid - 12 noon + | Downloads Included: 12 noon - 12 mid + | Excess Downloads per GB ++ | Order |
|---|---|---|---|---|---|---|---|
| Maximum speeds: 512 kbps Down/128 kbps Up | |||||||
| TL-AA | $130.00* | 6 Months | $40.00 | 60 gbytes | 6 gbytes | $3.00 |  |
| TL-AB | $130.00* | 6 Months | $45.00 | 60 gbytes | 12 gbytes | $3.00 | |
| Maximum speeds: 1500 kbps Down/256 kbps Up | |||||||
| TL-BA | $130.00* | 6 Months | $50.00 | 60 gbytes | 12 gbytes | $3.00 | |
| TL-BB | $130.00* | 6 Months | $60.00 | 60 gbytes | 30 gbytes | $3.00 | |
| Maximum speeds: Up to 8192kbps Down/384 kbps Up * | |||||||
| TL-CA | $130.00* | 6 Months | $75.00 | 60 gbytes | 12 gbytes | $3.00 | |
| TL-CB | $130.00* | 6 Months | $85.00 | 60 gbytes | 30 gbytes | $3.00 | |
* If you are transferring your ADSL1 service from another ISP THERE IS NO ACTIVATION CHARGE. To sign up to transfer from another ISP please click here
** The initial contract period is six months. If a service is cancelled within the initial six month period a $100.00 contract cancelation fee will apply.
+ All times refer to local State or territory time including any current move from 'standard' to 'daylight saving' times.
For more information on plans please click here (Click again to close)
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For other charges that may apply to ADSL plans please click here (Click again to close)
ADSL "Other" Charges (2/1/09)Contract TermThe Initial Contract Term is defined for each different plan. After the initial contract term has expired you may remain on the plan, on a month by month basis or cancel the service. For plans with an initial contract period of six months you may move to another plan at any time during the initial contract period and at anytime after the initial contract period ends. Contract Terms And ConditionsThe terms and conditions of the contract can be found here. Acceptable Use PolicyA customer is completely free to use the Exetel ADSL or Wireless broadband service in any legal way they choose. However Exetel, like many other network providers, will not allow its network to be used for what is known as 'spamming'. To understand Exetel's acceptable use policy please click here. Changing Your Static IPEach Exetel ADSL and Wireless Broadband account comes with one static IP address. A user can request a different IP address than the one automatically allocated by using the function provided in the Exetel User Facilities. There is no charge for the first thirty changes. Any subsequent change the IP address after thirty will automatically incur a charge of $20.00 per change. Moving Your ADSL Service To Another LocationIf you move your ADSL service to another location/line (even if it has the same number) Telstra deem that to be a cancellation of service. It takes approximately 7 days to move an ADSL service to a new line and that is with the proviso that the new line is connected to an ADSL enabled exchange If you move your ADSL service it will incur a new installation fee of $88.00. If your move is within the initial six month contract period there will also be an early cancellation charge of $100.00. (Telstra/Optus doesn't recognize a relocation as anything but a cancellation of a service on one line and the installation of a new service on a different line). By moving to a new location you also start a new 6 month contract; again because Telstra deem this to be a new service Moving Your Wireless Service To Another LocationIf you move your Wireless Broadband service you are restricted to areas where a wireless signal is available. The Wireless modem is portable and you can use the service anywhere in Sydney where you can get a signal. As your wireless service is not location dependent moving your residence has no impact on your six month contract. Moving between PlansIf the initial service period of your plan is six months you can change plans at any time by paying the plan change charge current at the time of your plan change. If the initial service period of your plan is greater than six months you cannot change plans until the initial service period has expired If you move to another plan, there will currently be a charge of $25.00 if a change of speed is required and no charge if there is no change of line speed. The charge for changing plans varies from time to time and you should check close to the time that you are considering changing plans. You must submit a plan change request on or before midnight on the last day of any month. Any change you make will not come in to effect, in terms of downloads or reduced or increased monthly access charges, until the 1st of the following month. Any line speed change will usually become operable within 3 working days. You will be charged for the line speed change on the 1st of the month in which the speed change is made. Canceling An ADSL or Wireless ServiceCanceling the service during the selected initial contract period incurs a cancellation charge of $100.00. Canceling a service after the end of the initial contract period entails no cancellation charge per se. However, please be aware that an ADSL or Wireless service is billed one month in advance and no rebate of unused days will be given by Exetel Pty Ltd. If you decide to churn/transfer to another provider you should plan to do that on the second last working day of the Exetel monthly billing period. Dishonour FeesIf your nominated credit card or bank account dishonours the attempt by Exetel to deduct your monthly access charge or any other incurred charges on the nominated dates your account will be suspended and there will be a $10.00 fee per dishonour. You will only be able to reactivate your account by following the on line processes that you will be restricted to during the suspension. Payment DatesThe following billing cycle dates apply to ADSL and Wireless Broadband accounts: Installation Fee: The applicable line activation fee will be debited to your nominated bank account/credit card when the carrier advises a connection date for your service. After receiving acceptance of this debit we will also debit your nominated account with the cost of the modem, if you have ordered one, and despatch the modem to you and also email you your account name and password. Monthly Access Charge: (First Month) When we receive notification from the carrier of the service connection date we will debit your nominated bank account/credit card with pro rata charge for the current month applicable to the carrier advised connection date. The first month's access charge is calculated as being from the date that the carrier advises that they have installed your ADSL/Broadband service to the last day of that billing month. Monthly Access Charge: (Subsequent Months) The monthly billing date for the ADSL and Wireless access charge is on or around the 1st working day of that month. Excess Usage Charges: will be debited on or about the 1st day of the month following the month in which any excess usage charges were incurred. Irrespective of which day of the month your usage of the ADSL/Wireless Broadband service commences the billing cycle for all charges (after the initial pro rata charge) will be one calendar month beginning on the 1st of the month. Provision of InvoicesNo 'paper' invoices will be sent to any customer. The invoices will be displayed in PDF form in the user area and the user can print copies of these invoices for their records at any time. |
