The Very Best Internet Support Services
The Fastest And Most Complete Customer Support For Australian Customers
Exetel's constant aim is to provide the fastest fault resolution service in Australia by resolving 100% of all support calls that do not require carrier intervention within 30 minutes of the customer picking up the phone to call us. We achieve this by ensuring that the person answering the telephone is both well trained and degree qualified in engineering for support and provisioning calls and degree qualified in accounting for billing and payment telephone calls. You can check on the qualifications of the people answering your telephone call (or email) by clicking on the links "Put A Name To A Face" below. You can also see how long they have been with Exetel on those links.
You can check below for the current ‘queue' times for support, sales and provisioning questions and you can look back at the ‘history of call response times in each category by going here:
https://forum.exetel.com.au/viewtopic.php?f=4&t=27043
Got A Quick Question?
The answers to many common questions can be found here:
http://exewiki.exetel.com.au/index.php?title=Main_Page
Current Call Wait Times
| Queue: | Support Queue | Sales Queue | Provisioning Queue |
|---|---|---|---|
| Call Waiting Times: | Closed | Closed | Closed |
| Last Update Time: | 2012-02-09 04:36:01 | 2012-02-09 04:36:01 | 2012-02-09 04:36:01 |
Put A Name To A Face
To put a name to an Exetel Person's Face with whom you are communicating please click here
Residential Telephone Support/Sales Availability
Every day of the year (including all public holidays) 8.30 am to 11.00 pm Eastern Standard Time and Eastern Summer Time
Residential Support/Sales/Provisioning
Phone (Sydney Users): (02) 8030 1000
Phone (National): 1300 788 141
Residential Email Contact Addresses
Residential Support Email: residentialsupport@exetel.com.au
Residential Sales Email: residentialsales@exetel.com.au
Residential Provisioning Email: provisioning@exetel.com.au
Residential Billing Email: billing@exetel.com.au
Small Business Support/Sales/Provisioning
Sales Phone: (02) 8030 1002
Support Phone: 1300 788 141
Business Email Contact Addresses
Support Email: businesssupport@exetel.com.au
Sales Email: businesssales@exetel.com.au
Provisioning Email: provisioning@exetel.com.au
Billing Email: billing@exetel.com.au
Corporate Support/Sales/Provisioning
Sales Phone: (02) 8030 1040
Support Phone: 1300 190 525
Corporate Email Contact Addresses
Support Email: corporatesupport@exetel.com.au
Sales Email: corporatesales@exetel.com.au
Provisioning Email: provisioning@exetel.com.au
Billing Email: corporatebilling@exetel.com.au
Note: All Exetel Phone Numbers are Exetel VoIP Numbers. So if you are an Exetel VoIP customer, you can call these Free of charge.
