Obtaining Information From Exetel (9/5/08)
Logging Faults With Exetel 24 x 7 x 365
If you have internet access the very fastest way to resolve any problem with your Exetel service is to open a fault ticket on line. This can be done twenty four hours a day, seven days a week. Your ticket number will automatically open a fault within the Exetel fault resolution process and you will be given the ticket number by email within a few seconds of concluding your telephone call so that at any time after you open the ticket you can, if you have internet access, check on the progress/resolution of your problem. To open a ticket on line go here:
https://helpdesk.exetel.com.au/
or Telephone:
(02) 9927 1000 or 1300 788 141
Contact Telephone Numbers
(Business Days, 8.30 am to 9.30 pm Eastern Standard Time and Eastern Summer Time)
Residential and Small Business Support And Sales
Phone (Sydney Users): (02) 9927 1000
Phone (National): 1300 788 141
Fax: (02) 9964 9318
Residential Support Email: residentialsupport@exetel.com.au
Residential Sales Email: residentialsales@exetel.com.au
Corporate Sales Contacts
Telephone: (02) 9927 1040
Fax: (02) 9964 9318
Email: corporatesales@exetel.com.au
Exetel SHDSL and Ethernet Support Contacts
Telephone: (02) 9927 1050
Fax: (02) 9964 9318
Email: corporatesupport@exetel.com.au
Agent/VISP Sales
Telephone: (02) 9927 1040
Fax: (02) 9964 9318
Email: agentsales@exetel.com.au
