Exetel Pty Ltd began its corporate existence as a technology consulting company in the early 1990s and continued to provide a wide range of technical and management consulting services until December 2003 when it decided to become a service provider of data and telephone communications services.
Exetel established a switching centre in the Sydney CBD and signed a range of resale contracts for services provided by Telstra, AAPT, Optus and Netcomm in January 2004.
Exetel connected its first customer to its ADSL1 services in mid February 2004 and quickly built an ADSL1 customer base throughout NSW due to its low prices and generous download plans which were more attractive than those of the then established providers. By February 2005 Exetel had extended its customer coverage to all Australian mainland States and further extended coverage to Tasmania in mid 2008.
In April 2004 Exetel connected its first SHDSL corporate customer and in June 2004 Exetel began offering Wireless Broadband through an agreement with Unwired – a Sydney based start up that had begun to activate a wireless network across much of Sydney. Since October 2008 Exetel has offered wireless broadband using the Optus 3G network.
Towards the end of 2004 Exetel added wire line telephony services using the Verizon network and mobile services using the Vodafone network. Finally in March 2006 Exetel activated the first customers on its own VoIP switches and thus could offer either a residential or corporate user a full range of data and telephone services all based on the premise of the lowest possible cost available in the Australian market but at a level of reliability equal to the best providers to Australian users.
A key reason that Exetel was able to meet the requirement of offering the lowest possible cost for residential customers was that all of its promotion, selling, order taking and administration was, for over five years, done on line via its web site. Also much of its customer support for simple issues was done via FAQ's, a Forum, and AI data base and an on line chat room all integrated in to its web site.
Over the period mid February 2004 the end of December 2011 Exetel has grown to a company providing services to over 125,000 customers but only has a staff of around 150 personnel (50 in Australia and 100 in Sri Lanka) giving it better than world best practice ratios of revenue and profit dollars to number of personnel and number of customers to number of personnel and several other important measurement categories.
For information about Exetel's progress over the first eight years of its existence please 'click' on one of the links below to select the year:
Aspects Of Managing Exetel - http://johnl.blogs.exetel.com.au/
Engineering At Exetel - http://steve.blogs.exetel.com.au/
|December 6th 2012||Exetel launches new Small Business Packages|
Exetel released a new range of small business packages and standalone services which are packed with amazing download allowances and features such as PC Security and Online Backup powered by Global PC Security expert F-Secure. The plans offer value for money and are being accepted well in the small business market place. For more information and to order visit http://www.exetel.com.au/business_plan_pricing_new.php.
|December 10th 2012||Exetel partners with FaceMe|
Exetel has partnered with the award winning FaceMe browser based video conferencing and collaboration system. We are bringing this exciting productivity solution to existing Exetel business and corporate customers this month with a range of attractive plans. If you can get online, you’re at the meeting. There's no need to download and install software. FaceMe is open for everyone, so you can get who you need, when you need them. For more information visit our informative product page http://www.exetel.com.au/faceme-main.php.
|December 17th 2012||Exetel partners with China based modem giant TP-Link|
Exetel has partnered with China based Modem and hardware giant in order to be able to provide some of the best quality hardware products available in the market. We have a whole range of ADSL compatible and Fibre compatible modems on offer at very attractive prices. You can also find these hardware options on the order forms. To view our new hardware products please visit the hardware store https://www.exetel.com.au/modemorder/index.php.
|January 1st 2013||Exetel’s New BYO Mobile Plans|
Exetel released a new range of BYO 3G Mobile plans powered by the Optus Mobile Network which include month to month contract terms, Free SIM, Free Setup and Free Shipping. For more information visit http://www.exetel.com.au/residential-mobile-plans_4G.php#3G_plans.
|February 1st 2013||Exetel offers Free TP Link Modems|
From 1st February 2013 to 28th February 2013 (midnight) Exetel offers a Free TP Link modem to any customer who signs up to an ADSL or Fibre (NBN & Opticomm only) service.
TP-LINK TD-W8951ND – for ADSL plans (includes Telstra, Optus and AAPT) – Savings of $39.00 for ADSL Plans
TP-LINK TL-WR740N – for NBN Fibre plans (includes NBN and Opticomm) - Savings of $20.00 for NBN or Opticomm Fibre Plans
For more information on the modems, Click on: https://www.exetel.com.au/modemorder/index.php.
Shipping/Modem Freight will be $25.00. This offer is only applicable when bundled with an ADSL or Fibre order via the order form. It will not be offered as a standalone offer on the hardware store.
|March 1st 2013||Exetel releases Unmetered Off Peak NBN Plans|
Exetel released a new range of Fibre Broadband plans packed with amazing features such as Unmetered Off Peak Data Allowance which means your usage during the 1.00 am to 9.00 am Off Peak Period does not get counted towards your usage. Please refer http://help.exetel.com.au/aup_unmetered.php for the definition of Unmetered in Section 10.
The plans also offer free uploads and no excess usage charges. In March 2013 (till midnight 28th March 2013) Exetel are also throwing in a free TP-Link TL-WR740N modem for all new NBN orders. Freight charges apply. For more information visit http://www.exetel.com.au/residential-fibre-overview.php
|March 8th 2013||Exetel Launches New Website|
Exetel launches a new website with a new home page and layout. Exetel is aiming at catering to the customer ease of use and friendliness. Changes will continue to be made to the website but we have been receiving a lot of positive feedback from our customers and staff about changes and improvements made to the new website.
|April 1st 2013||Exetel launches telephone bundle discount|
For the month of April, Exetel will give a $10.00 discount on bundled Exetel Broadband and telephone line rental services via the Telstra Network (Metro Zone 1 only). These include the ADSL2-X and the ADSL1-X plans. When you bundle your Exetel Broadband and telephone line rental you have the convenience of being invoiced by one utility provider, one single bill plus a $10.00 discount every month! Keep in mind that this offer is only valid when you bundle your Exetel Broadband with an Exetel telephone line rental.
|April 1st 2013||Exetel launches entry level ADSL plan|
For a limited time Exetel will be offering an entry level ADSL1/2+ plan which offers 5 GB Peak and Unmetered Off Peak Data Allowance for $35.00 per month. This product is great for light users and is only available for new Exetel Broadband customers. This offer is only valid from 1st April till midnight 30th April 2013.
|October 1st 2013||Exetel launches new range of ADSL2+ Broadband Plans|
Exetel has introduced a new range of straight-forward ADSL2+ Broadband Plans. With 3 easy download allowance options of 100 GB, 500 GB and Unlimited we have made ordering a whole lot easier. You can also choose to bundle with Exetel’s Phone Line Rental and receive a $5.00 bundling discount. This product is only available to new Exetel Broadband customers and will be made available to Exetel existing customers within the next few months. To order and for more information please visit http://www.exetel.com.au/broadband.php
|October 1st 2013||Exetel offers $20.00 Phone Line Rental|
Exetel has introduced very competitive and low cost call rates with their new simple Phone Line Rental product. Receive a $5.00 bundling discount per month when you bundle your Exetel ADSL with Exetel Phone Line Rental.
To order and for more information please visit us http://www.exetel.com.au/broadband.php.
To order a standalone Phone Line Rental Service at $25.00 per month visit http://www.exetel.com.au/v_national_call_rates.php.