† The download and upload speeds stated below are the maximum that each type of link can deliver and will rarely, if ever, be achieved by any user for all sorts of reasons. Exetel makes no guarantees of any kind on the actual speeds that will be achieved by any individual users as we rely on Telstra to ensure its services are provisioned to deliver optimum speeds at all times. Should any user not receive speeds consistent with their distance from the exchange then Exetel will allow such a customer to cancel their service without penalty.

Speeds that customers experience on fibre-based services in practice have tended to be affected by the following internal and external factors:

• The number of individual end-users at a residence using the service at the same time.
• The end-user’s network, operating system, hardware, software and software configuration (Eg – router/firewall configuration).
• The connection method within the premises (wireless or fixed).
• The type of content being downloaded by the end-user.
• The source of the content (the destination host) being downloaded (including any content server limitations).
• Domestic backhaul capacity & International links capacity.

Monthly Telephone Charges

The above Exetel Fibre Broadband service charges are available if you choose to stay with your current provider for your telephone service. The Fibre and Telephone/Call service are separate components.

However, if you choose to bundle the Exetel Fibre Telephone Service with your Exetel Fibre Broadband service plan, the telephone charges below will apply.

This should save you considerably on your current telephone call costs.

* These calls incur a connection charge of 35 cents per call