Plans	Included Value		Origin of Call			Total Minimum Cost
Inbound Standard	Minimum Monthly Charge $25.00 Including Line Rental		Local number - $0.10/ call	Mobile or National Number - Landline Termination Point $0.09/min	Mobile or National Number - Mobile Termination Point $0.40/min	$25.00
Inbound 100	Minimum Monthly Charge $120.00 Including Line Rental	Included call value $100.00	Local number - First 15 minutes free $0.055/ min thereafter	Mobile or National Number - Landline Termination Point $0.075/min	Mobile or National Number - Mobile Termination Point $0.38/min	$120.00
Inbound 500	Minimum Monthly Charge $520.00 Including Line Rental	Included call value $500.00	Local number - Unlimited	Mobile or National Number - Landline Termination Point $0.070/min	Mobile or National Number - Mobile Termination Point $0.36/min	$520.00

Plans	Included Value		Origin of Call			Total Minimum Cost
Inbound Standard	Minimum Monthly Charge $25.00 Including Line Rental		Local number - $0.10/ call	Mobile or National Number - Landline Termination Point $0.09/min	Mobile or National Number - Mobile Termination Point $0.40/min	$25.00
Inbound 100	Minimum Monthly Charge $120.00 Including Line Rental	Included call value $100.00	Local number - $0.075/ min	Mobile or National Number - Landline Termination Point $0.075/min	Mobile or National Number - Mobile Termination Point $0.38/min	$120.00
Inbound 500	Minimum Monthly Charge $520.00 Including Line Rental	Included call value $500.00	Local number - $0.07/ min	Mobile or National Number - Landline Termination Point $0.070/min	Mobile or National Number - Mobile Termination Point $0.36/min	$520.00

Plans	Included Value		Origin of Call			Total Minimum Cost
Inbound Standard	Minimum Monthly Charge $950.00 Including Line Rental & Including Govt Taxes*		Local number - $0.10/ call	Mobile or National Number - Landline Termination Point $0.09/min	Mobile or National Number - Mobile Termination Point $0.40/min	$950.00
Inbound 100	Minimum Monthly Charge $1,050.00 Including Line Rental & Govt Taxes*	Included call value $100.00	Local number - First 15 minutes free $0.055/ min thereafter	Mobile or National Number - Landline Termination Point $0.075/min	Mobile or National Number - Mobile Termination Point $0.38/min	$1,050.00
Inbound 500	Minimum Monthly Charge $1,450.00 Including Line Rental & Govt Taxes*	Included call value $500.00	Local number - Unlimited	Mobile or National Number - Landline Termination Point $0.070/min	Mobile or National Number - Mobile Termination Point $0.36/min	$1,450.00

* Line rental for 13 numbers is charged at $100 per month.
13 Number government taxes are charged at $850 per month.

Exetel Inbound Services generally take between 5 to 10 business days to complete provisioning.

Yes, all Exetel Inbound Services have a mean time to repair of 2 Business Hours from fault lodgement, with an availability target of 99.95%

We firmly agree that all our customers should be compensated on any access costs due to a service interruption on the Exetel Network, detailed below:

SLA Credit of Monthly Recurring Charge (excludes call charges)	0%	10%	15%	20%
Restoration time	Less than 4 hours	Greater than 4 hours, less than 6 hours	Greater than 6 hours, less than 12 hours	Greater than 12 hours

Absolutely, Exetel has many Smart Number services operating on our Network.

To successfully port-in the Smart Number, Exetel will need a copy of the Tax Invoice that proves you are the company that obtained the Smart Number via ACMA auction.

Plan	Minimum Monthly Charge	Total Minimum Cost
ISDN2	$70.00*	$1,680.00
ISDN10	$269.00*	$6,456.00
ISDN20	$549.00*	$13,176.00
ISDN30	$799.00*	$19,176.00
Extra 10 Channels	$249.00*	$5,976.00

* When Pre-selected to Exetel/Telstra for Long Distance

Plan	Minimum Monthly Charge	Total Minimum Cost
ISDN2	$88.00 (Non Telstra Pre-Select Long Distance)	$2,512.00
ISDN10	$415.00 (Non Telstra Pre-Select Long Distance)	$9,960.00
ISDN20	$845.00 (Non Telstra Pre-Select Long Distance)	$20,280.00
ISDN30	$1,230.00 (Non Telstra Pre-Select Long Distance)	$29,520.00
Extra 10 Channels	$385.00 (Non Telstra Pre-Select Long Distance)	$9,240.00

Exetel ISDN Services generally take between 30 to 45 business days to complete provisioning.

Yes. For services on contract lengths of 24 months or more, if service is cancelled within 24 months, the early termination fee is calculated as follows:

- The monthly charge multiplied by months left on contract.

- The connection charge as per 12 month contract payable in addition

National, International and calls to mobile rates are charged per minute and are billed in 1 second increments.

For Example; on a 24 Month contract, if the service is cancelled, the total amount of the early termination fee will be:

ISDN2 on a 24 Month Term: $70.00 per month.

Service cancelled on Month 13 will result in an early termination fee of $770.00 (11 months x $70.00)

The higher Monthly line rental costs will apply.

The complete list of international call rates for all ISDN Services are available to be viewed

Exetel Bundled Plans

Exetel SMB ADSL Customers are able to add feature rich VoIP services at preferential rates which include a total of 5 outbound channels, 10 Direct in Dial Numbers, included call value and all without a contract. High quality, low cost, worry free operation.

Exetel Standalone VoIP

Exetel SMB Customers are able to add feature rich VoIP services at preferential rates which include a total of 5 outbound channels, 10 Direct in Dial Numbers, included call value and all without a contract. High quality, low cost, worry free operation.

Porting your service to an Exetel VoIP Service will generally take between 10 to 15 business days to complete provisioning.

Porting your service to an Exetel VoIP Service will generally take between 30 to 45 business days to complete provisioning.

Any additional calls are charged at the same call rates and will appear as an additional charge on your Monthly Bill.

No. Exetel VoIP Services are non contracted.

Local, National and calls to 13/1300 numbers are charged at a per call rate. Calls to Mobiles are charged per minute and are billed in 30 second increments.

The complete list of international call rates for all VoIP Services are available to be viewed

Exetel Multi-Handset

Exetel multi-handset solutions are ideal for offices with 2 to 6 staff, who require the ability to handle up to 4 concurrent calls and basic PBX functionality such as; transferring between handsets, hold, page and multiple voicemail accounts.

Model	Features
Gigaset - DX800A	Multiline Desktop Phone Bluetooth integration Large TFT colour display Three on-board answering machines 4 Concurrent Calls On-board directory for 1000 entries Supports up to an additional 5 handsets 23 Ringtones Supports up to 6 DID numbers DECT Cordless Base station
Gigaset - C610H	Additional DECT Handset Hold Transfer Page Speaker 2.5mm Headset Port
Gigaset - E49H2	Additional DECT Handset Hold Transfer Page Speaker

To see how the Exetel Multi-Handset solution can lower your telecommunication costs, increase functionality, and increase efficiency, speak to an Exetel SMB specialist today on 02 8030 1002.

Exetel Cloud PBX

The Exetel Cloud PBX solution offers the functionality organisations require at extremely competitive rates. Whether your business has a single office or locations across Australia, Exetel Cloud PBX is able to service your PBX needs. Cloud PBX Features include;

• Auto attendant/IVR,
• RVA,
• Ring Groups,
• Voicemail to email,
• Call Park/Group Pickup
• Web Management Interface,
• Teleconference Rooms,
• Music on Hold, and more

To see how the Exetel Cloud PBX can increase your efficiency and lower your telecommunication operating costs, speak to an Exetel Corporate Sales Team member via phone 02 8030 1040 or lodge an VoIP enquiry and a Team member will get back to you by the next business day.

Exetel Unified Communications Systems

Exetel utilises the Cisco UC300 and UC500 Series of devices to provide a total Unified Communications solution which provides businesses an easy to manage device solution encompassing all routing, PBX, Video, wireless and Voice requirements.

Exetel understands the benefit of reducing the need for upfront Capital investment, thus to further increase the ease of implementation, Exetel partners with Cisco Capital to provide customers the flexibility of Rental or Lease solutions which add financial flexibility and additional peace of mind.

To see how the Exetel Unified Communication Solutions can increase your efficiency and lower your telecommunication operating costs, speak to an Exetel Corporate Sales Team member via phone 02 8030 1040 or lodge an VoIP enquiry and a Team member will get back to you by the next business day.