Contact us,
find out how over
120,000 Aussies have
saved on broadband.

Call us on the numbers below.


Current call wait times

Queue Residential sales Small business sales Residential & Small business Corporate
Support Provisioning Sales Support Provisioning
Call waiting times Closed Closed Closed Closed Closed No Wait Closed
Last Update Time: 2017-05-24 00:55:09
Sales Contact Numbers
  Residential Small Business Corporate
Phone
  1. (02) 8030 1000
    - Option 1
  2. 1300 393 835
    - Option 1
  1. (02) 8030 1002
    - Option 1
  2. 1300 393 835
    - Option 2
  1. (02) 8030 1040
  2. 1300 393 835
    - Option 3
Email residentialsales@exetel.com.au smallbusiness@exetel.com.au corporatesales@exetel.com.au
Availability Monday to Friday 8.30 am to 8.00 pm Eastern Standard Time and Eastern Summer Time. Saturday & Sunday 10.00 am to 7.00 pm Eastern Standard Time and Eastern Summer Time. Monday to Friday 9.00 am to 6.00 pm Eastern Standard Time and Eastern Summer Time. Monday to Friday 8.30 am to 5.30 pm Eastern Standard Time and Eastern Summer Time.
Support Contact Numbers
  Residential Small Business Corporate
Phone
  1. (02) 8030 1000
    - Option 2
  2. 1300 788 141
    - Option 2
  1. (02) 8030 1002
    - Option 2
  2. 1300 788 141
    - Option 2
  1. 1300 190 525
Email residentialsupport
@exetel.com.au
smbsupport
@exetel.com.au
corporatesupport
@exetel.com.au
Availability Every day of the year (including all public holidays) 8.30 am to 11.00 pm Eastern Standard Time and Eastern Summer Time. Available from Monday to Friday 8.30 am to 5.30 pm Eastern Standard Time and Eastern Summer Time. 24 hours a day 7 days a week, every day of the year (including all public holidays). For fee paying customers - extended same day support and monitoring will be provided. For all other customers faults will be acknowledged and followed up within the next business day.
Provisioning Contact Numbers
  Residential Small Business Corporate
Phone
  1. (02) 8030 1000
    - Option 3
  2. 1300 788 141
    - Option 3
  1. 1300 788 141
    - Option 3
  1. (02) 8030 1065
Email provisioning@exetel.com.au provisioning@exetel.com.au corporateprovisioning@exetel.com.au
Availability Monday to Friday 8.30 am to 5.30 pm Eastern Standard Time and Eastern Summer Time.
Billing Contact Numbers
  Residential Small Business Corporate
Phone
  1. (02) 8030 1000
    - Option 5
  2. 1300 788 141
    - Option 5
  1. (02) 8030 1000
    - Option 5
  2. 1300 788 141
    - Option 5
  1. (02) 8030 1000
    - Option 5
  2. 1300 788 141
    - Option 5
Email billing@exetel.com.au billing@exetel.com.au corporatebilling@exetel.com.au
Availability Monday to Friday 8.30 am to 5.30 pm Eastern Standard Time and Eastern Summer Time.