500MBPS. THE ONE NBN PLAN TO RULE THEM ALL.

NTD stands for Network Termination Device—basically, the box that connects your nbn™ service to the network. It receives the internet signal and sends it on to your modem or router. Without the NTD, you won’t be able to get online! This connection box may look a bit different dependent on the technology available at your address and the device requires power to operate. Please note: This device is separate to your modem. 

Your nbn service will not work during a power outage. This means that you will not be able to make any calls using a service which relies on an active internet service to work (such as VoIP). Medical/security alarms; If you have a Back to Base Security Alarm or Medi-Alert connected to your phone service, it's important you contact your medical or security provider to check if they're compatible with the nbn service and identify what alternatives are available. You'll need to arrange this before we move you to the nbn network, or your alarm may not work. 

Typical Evening Speed (TES) is the average speed experienced by a representative group of users between the hours of 7pm and 11pm. It is not a guaranteed minimum speed and past performance is not an indication of expected future speed. The actual speed you will experience depends on many factors, like your access technology, the total demand on the network, local internet traffic, the performance of your wireless network and devices and your physical line condition. For more information see: about nbn™ speeds. 

Why not spread the Exetel love?  Refer a friend to 'The One Plan', and when they sign up, you’ll both get $1 off your monthly bill, each month for as long as they stay connected. There is no limit to how many friends you can refer, so feel free to share with the group chat. However, if either of you decide to leave the ‘The One Plan’, the discount will be removed for both parties. For more details, click through to our website.  

With Bring Your Own (BYO) Modem, you can continue using your current modem when switching broadband providers. No need for a new one! For modem setup instructions, visit our set up guide here.  
Disclaimer: If your modem is locked to a provider, it may not work.  

Want to cancel your service? There’s no need to give us 30 days’ notice – though you’ll be charged for the rest of the billing cycle. For example, if your cycle starts on the 1st and you cancel on the 14th, you'll be charged for the full month. Alternatively, you can choose to ride out the service until the end of the billing cycle.  

Once you set your cancellation date, any Warp Speed fees or Hibernate credits from that cycle will be added to your final bill which can be paid via the app. After everything is processed, we’ll send you a receipt. 

Plan inclusions, prices and promotional offers advertised may not be available at all addresses. The service qualification address check is only a preliminary result of plans and prices available in your area. Please note that the result may vary, together with plans, prices and promotions available at your address, as we process your order and connection. 

As of the 2nd of April 2016, NBNco have implemented a $300 nbn New Development Fee to be charged on the first connection to a premises in an NBNco designated New Development Area. This fee may be applied to each new premises requiring a nbn® connection. This includes, but is not limited to, new dwellings, lots under reconstruction, and new buildings requiring a new mailing address. We will inform you upon signup if this fee may apply. 

Want to download a hefty file or stream your favourite show in 4K? Our Warp Speed feature has you covered. For just $1 extra per day, you can blast your nbn speed to 1000/50Mbps (Typical Evening Speed: 811/42Mbps) whenever you need it. Simply open the mobile app and use the Warp Speed dial to choose how many days you’d like the increase. Once activated—usually within 15 minutes—your speed jumps instantly. After the selected period ends, your connection returns to normal automatically. You’ll be charged the extra $1 for a 24-hour interval for each day Warp Speed is active. You can find more info about Warp Speed on our website.

If you’re heading out of town, or just want to disconnect for a while, you can dial back your current internet service and save $1 a day. Using the Exetel mobile app, click Hibernate ‘ON’ and your internet service will slow down from 12am the next day. To stop Hibernate, head back into the app and turn Hibernate ‘OFF’, your service will reactivate, and your standard rate will be billed that same day. You can find more info about the Hibernate feature on our website.  

A payment verification charge of $1 may be debited from your account at the time of sale. This will be credited back to you on your first invoice. Payments made by Credit card incur a 1% transaction fee. You can avoid this fee by selecting to pay via PayTo. This option is available in your Exetel app after order confirmation, under Payment and Invoices.

If you are experiencing financial hardship, please contact us via our website or call us on 13 39 38.  

Plans with unlimited data or call allowances are subject to Exetel's Internet Acceptable Use Policy.

If you have a Security Alarm or Medical Alarm connected to your service, it’s important you contact your medical or security provider to check if they’re compatible with the nbn service and identify what alternatives are available. With the nbn network being fully built and operational and the completion of mass disconnection from the legacy copper network, nbn closed the Medical Alarm Register on Friday 30 June 2023: https://www.nbnco.com.au/learn/device-compatibility/medical-alarms nbn services are not available to all areas or premises. nbn, NBN co and other nbn logos and brands are trademarks of nbn co limited and used under licence.

Unfortunately, not. Customers with VoIP are not eligible for Exetel’s The One Plan. VoIP or home phones are not sold on this plan. If a customer has VoIP with a 3rd party provider, they will need to check compatibility with that provider. 

Unfortunately, not. Customers with nbn fibre are not eligible for Exetel’s The One Plan just yet.  

Unfortunately, our internet plan is not available for this connection type. The good news is that our friends at Superloop offer a wide range of affordable internet plans that would suit your address. Visit Superloop.

Exetel’s The One Plan is a streamlined internet service designed for households with 6 or more people. It offers a plan speed of 500/50Mbps and a typical evening speed of 500/40Mbps and unlimited data for $80/ month. This plan operates by subscription billing, meaning you’ll simply receive a payment receipt rather than a traditional invoice. With no lock-in contracts and the ability to dial back (Hibernate) or blast (Warp Speed) your internet, The One Plan is highly flexible, quick, and easy to activate.  

Yes. You can have multiple The One plans active across different addresses. However, these plans can only be paid for and activated one at a time. 

If you’re already an Exetel customer and would like to switch to The One Plan, check your eligibility by entering your address through the website (note: some places may not be eligible due to the environment or technology available in the area). If your address is eligible, download the app (if you haven’t already) and follow the prompts to change your plan. 

If you cannot upgrade through the app, contact us through our website to chat with our friendly chatbot. 

Carrier-Grade Network Address Translation is a method of sharing a single unique public Internet Protocol (IP) address with multiple customer internet services. This allows internet providers to extend their pool of remaining Internet Protocol Version 4 (IPv4) addresses. 

Globally, the pool of available IPv4 addresses will soon be exhausted, so Exetel has chosen to use CG-NAT as a way to share the limited supply of public IPv4 addresses ahead of full deployment of IPv6. All Exetel One plans come with a dynamic IPv6 address at no extra cost. It’s great for things like remote access, hosting servers, and online gaming.