THE EXETEL APP: ONE
APP TO RULE THEM ALL
Blast off with Warp Speed, take a break with Hibernate, and Exray your connection within the one all-powerful app.
Exray your internet health
Internet not feeling quite right? Scan your service health at the touch of a button with our new exciting diagnostic feature, Exray. A self-service tool that’s quick and easy to use, Exray will get right down to the bones of the issue—whether that’s a service issue like a planned outage in your area or a problem with connection. Exray will not only diagnose but also offer some potential solutions. No more waiting on the phone or long email chains – don't delay, Exray today!
Identify possible planned or unplanned outages.
Pinpoint if the service issue is account-related.
Flag possible problems with your modem on-premises.
Identify nbn connection issues and arrange technician appointments for resolution.
Exetel's features at your fingertips
From checking your internet health to managing payments, speeds, and moving home – the Exetel app puts everything you need in one place for a seamless experience.
Internet feeling off? Exray gives it a full check-up, no waiting room required.
Need a boost? Blast your nbn internet speed to 1000/50 directly from the Exetel app. Note: Typical evening speed: 811/42.
Less speed, more savings—Hibernate and save a dollar a day.
Pay in-app with confidence – security's stepped up, so you can settle bills without leaving the app.
Keep an eye on your orders and appointments from start to finish.
Easily transfer your Exetel service to your new address – all from the app. No hassle, just a few taps!
Never miss a beat – receive push and in-app notifications to keep you updated on all your account activity.
Stay in the know with live updates on your lock screen and Dynamic Island – your service, always front and centre.
Features comparison
ExrayResidential nbn customers only on One Plan 500/50
Progress TrackerResidential nbn customers only on One Plan 500/50
Self-manage
HibernateResidential nbn customers only on One Plan 500/50
Warp SpeedResidential nbn customers only on One Plan 500/50
My Speed Boost™Residential nbn customers only, excluding Everyday 25/10, Lightspeed 500/50 and One Plan 500/50
Enhanced security
Streamlined
billing experience
Moving Home
(coming soon)Residential nbn customers only on One Plan 500/50
Native
Notifications
Exray
Residential nbn customers only on One Plan 500/50
Progress Tracker
Residential nbn customers only on One Plan 500/50
Self-manage
Hibernate
Residential nbn customers only on One Plan 500/50
Warp Speed
Residential nbn customers only on One Plan 500/50
My Speed Boost™
Residential nbn customers only, excluding Everyday 25/10, Lightspeed 500/50 and One Plan 500/50
Enhanced security
Streamlined billing experience
Moving Home (coming soon)
Residential nbn customers only on One Plan 500/50
Native Notifications
Get the Exetel app
Download the Exetel app to activate your eSIM, upgrade your internet speed with Warp Speed, dial down your service with Hibernate, keep track of your bills and much more.
© Copyright 2025 Exetel Pty Ltd. All rights reserved.