OUTAGES

For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.

Update: 04/11/2026 10:40 AEDT

Start Date: 04/04/2026 16:10 AEDT

Repair activities for the Indigo West Segment 1A fault have been completed, and the cable has been successfully repaired. The Indigo West fibres have been normalised.

Please check your services to ensure everything is working as expected. If you experience any issues, please contact our support team.

Further updates will be provided as required.

Next Update: 05-11-2026 11:00 AEDT (05-11-2026 00:00 UTC), or earlier if there are any significant developments.

For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.

Outage Registers

For information about outages and outage registers, please visit the links below:

Download the app to troubleshoot

Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?