OUTAGES

For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.

Update: 01/11/2026 at 17:00 AEDT

Start Date: 01/11/2026 at 10:08 AEDT

Our mobile data and mobile voice supplier, Optus, is currently experiencing a significant local outage affecting services in the Tamworth - East, Tamworth - North and Tamworth Surrounds areas, New South Wales (NSW).

The cause of the outage is currently under investigation.

This outage is suspected to be impacting more than 1000 services in the affected area.

An estimated restoration time is yet to be determined.

Next update date/time 01/11/2026 22:00 AEDT.

We will provide further updates as more information becomes available.

Update: 11/10/2026 17:35 AEDT

Start Date: 04/04/2026 16:10 AEDT

We continue to monitor the Indigo West Segment 1A fault and coordinate with the relevant teams on restoration activities.

Loading of the required spare cable and jointing equipment has been completed, and the repair vessel is currently awaiting customs clearance prior to departure for the repair site.

The repair schedule remains unchanged, with completion currently expected by 03 November 2026, subject to weather conditions and operational requirements. Indigo West remains offline while repair activities are underway.

Further updates will be provided as new information becomes available.
Next Update: 02-11-2026 11:00 AEDT (02-11-2026 00:00 UTC), or earlier if there are any significant developments.

For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.

Outage Registers

For information about outages and outage registers, please visit the links below:

Download the app to troubleshoot

Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?