Incompatible Devices - Emergency Calling (000) Update - more info here.
OUTAGES
For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BAMBOO, BONNIE DOON, COOYA BEACH, CORAL SEA, COW BAY, KILLALOE, KIMBERLEY, LOW ISLES, LOWER DAINTREE, MIALLO, MOSSMAN, NEWELL, PORT DOUGLAS, ROCKY POINT, WHYANBEEL, WONGA BEACH in QLD 4800, 4873, 4874, 4877.
The root cause is due to site failure.
Approximately 1316 services may be impacted. The estimated restoration time is 17 Dec 2025 11:00 AEDT.
We will provide regular updates as more information becomes available.
The next update will be provided on 16 Dec 2025 10:01 AEDT.
Our supplier nbn is currently experiencing a Significant local outage.
A power outage affecting third-party managed network infrastructure is impacting the nbn® network in the Gascoyne, Central West and Lower West area. The recovery efforts will be coordinated between nbn, the third-party network provider and the commercial power provider. Technicians may be dispatched to sites if required.
The outage is affecting 2091 nbn services in the impacted geographical regions, across the following technologies: Fibre to the Basement, Fibre to the Node and Fixed Wireless.
Locations Impacted:
Major Cities, WA – Kelmscott, Nedlands, Rivervale, Subiaco and Wembley.
Regional, WA – Bullsbrook, Cervantes, Geraldton and Jurien Bay.
Remote, WA - Dalwallinu, Leeman and Pithara.
Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.
An estimated time of restoration is not yet available.
The next update will be provided at around 20:30 AEDTon 16/12/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in CORAL SEA, CRAIGNISH, DUNDOWRAN, DUNDOWRAN BEACH, ELI WATERS, FRASER ISLAND, GREAT SANDY STRAIT, KAWUNGAN, NIKENBAH, PIALBA, POINT VERNON, SCARNESS, TORQUAY, UNNAMED LOCALITY, URANGAN, URRAWEEN, WONDUNNA in QLD 4581, 4655, 4800, 4876, 9998, 9999.
The root cause is due to site failure.
Approximately 1315 services may be impacted. An estimated restoration time is not yet available.
We will provide regular updates as more information becomes available.
The next update will be provided on 15 Dec 2025 11:53 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BELLELLEN, BLACK RANGE, CALLAWADDA, CAMPBELLS BRIDGE, CONCONGELLA, DEEP LEAD, FYANS CREEK, GERMANIA, GLENORCHY, GREENS CREEK, HALLS GAP, ILLAWARRA, LAKE FYANS, LAKE LONSDALE, LEDCOURT, MOKEPILLY, MORRL MORRL, MOUNT DRYDEN, POMONAL, RIACHELLA, STAWELL, WAL WAL in VIC 3380, 3381, 3384, 3385, 3387.
The root cause is due to site failure.
Approximately 2791 services may be impacted. An estimated restoration time is not yet available.
We will provide regular updates as more information becomes available.
The next update will be provided on 16 Dec 2025 05:03 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BLUFF POINT, BOWES, BULLER, DRUMMOND COVE, GLENFIELD, HOWATHARRA, OAKAJEE, SANDY GULLY, SPALDING, SUNSET BEACH, WAGGRAKINE in WA 6530, 6532, 6535.
The root cause is due to site failure.
Approximately 1951 services may be impacted. An estimated restoration time is 15 Dec 2025 13:00 AEDT.
We will provide regular updates as more information becomes available.
The next update will be provided on 14 Dec 2025 11:27 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in AMBLESIDE, DEVONPORT, EAST DEVONPORT, LATROBE, MIANDETTA, WESLEY VALE in TAS 7307, 7310.
The root cause is due to site failure.
Approximately 2925 services may be impacted. An estimated restoration time is not yet available.
We will provide regular updates as more information becomes available.
The next update will be provided on 15 Dec 2025 02:14 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BLOWERING, BOGONG PEAKS WILDERNESS, BOMBOWLEE, BOMBOWLEE CREEK, BRUNGLE, GOCUP, GOOBARRAGANDRA, JONES BRIDGE, KILLIMICAT, LACMALAC, LITTLE RIVER, MUNDONGO, TUMUT, TUMUT PLAINS, WEREBOLDERA, WERMATONG, WYANGLE in NSW 2720, 2722.
The root cause is due to site failure.
Approximately 1152 services may be impacted. An estimated restoration time is not yet available.
We will provide regular updates as more information becomes available.
The next update will be provided on 14 Dec 2025 07:26 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in KALIMNA WEST, LAKE BUNGA, LAKE TYERS BEACH, LAKES ENTRANCE, NOWA NOWA, TOORLOO ARM in VIC, 3887, 3909.
The root cause is due to site failure.
Approximately 1241 services may be impacted. An estimated restoration time is not yet available.
We will provide regular updates as more information becomes available.
The next update will be provided on 13 Dec 2025 14:34 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BANDERLEIGH, ANTIGUA, BAUPLE, BAUPLE FOREST, BIDWILL, CORELLA, CURRA, DOWNSFIELD, FERNEY, GLEN ECHO, GLENORCHY, GLENWOOD, GOOMBOORIAN, GOOTCHIE, GUNALDA, GUNDIAH, KANIGAN, KIA ORA, MAGNOLIA, MIVA, MOUNT URAH, MUNNA CREEK, NEERDIE, NETHERBY, NORTH DEEP CREEK, OWANYILLA, PATERSON, PIONEERS REST, ROSS CREEK, SAINT MARY, SCOTCHY POCKET, TALEGALLA WEIR, TEDDINGTON, THEEBINE, TIARO, TIN CAN BAY, TOOLARA FOREST, TUAN FOREST, VETERAN in QLD, 4570, 4580, 4650.
The root cause is due to site failure.
Approximately 2039 services may be impacted. An estimated restoration time is not yet available.
We will provide regular updates as more information becomes available.
The next update will be provided on 13 Dec 2025 04:04 AEDT.
Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in DENMARK, HAY, MOUNT LINDESAY, SCOTSDALE, SHADFORTH in WA, 6333.
The root cause is due to site failure.
Approximately 2057 services may be impacted. An estimated restoration time is 07 Dec 2025 13:00 AEDT.
We will provide regular updates as more information becomes available.
The next update will be provided on 06 Dec 2025 23:11 AEDT.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in C BANOON, BLUE VALE, BOGGABRI, BORAH CREEK, BREEZA, CARROLL, CURLEWIS, CURRABUBULA, EMERALD HILL, GUNNEDAH, KELVIN, MARYS MOUNT, MAULES CREEK, ORANGE GROVE, PIALLAWAY, RANGARI, SOMERTON, WEAN, WERRIS CREEK, WINTON, WONGO CREEK, 2340, 2341, 2342, 2344, 2346, 2347, 2380, 2381, 2382, NSW.
4G service outage due to site failure.
Approximately 1893 services may be impacted.
The estimated time of restoration is 07 Dec 2025 10:00 AEDT.
We will provide regular updates as more information becomes available.
Our mobile data and voice supplier, Optus, is currently experiencing a significant local outage affecting services in Great Lakes, NSW.
This outage is impacting more than 1000+ services in the affected area. The root cause is due to Power outages.
An estimated time of restoration is yet to be determined.
Next updated date/time 05/12/2025 23:40:06 AEDT.
We will provide further updates as more information becomes available.
For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.
Wholesalers/Retail providers
For information on outages affecting the nbn®, Opticomm, or our mobile customers, please visit the links below:
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