OUTAGES
For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.
Our mobile supplier, Telstra is currently experiencing a significant local outage affecting services in BROOME, WA, 6725.
We can confirm that the issue is affecting mobile services.
The root cause is currently under investigation. Approximately 14546 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our mobile supplier, Telstra is currently experiencing a significant local outage affecting services in WENTWORTH, NSW, 2648.
We can confirm that the issue is affecting mobile services.
The root cause is currently under investigation. Approximately 4530 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our mobile supplier, Telstra is currently experiencing a significant local outage affecting services in APSLEY, VIC, 3319
We can confirm that the issue is affecting mobile services.
The root cause is currently under investigation. Approximately 1839 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our mobile supplier, Telstra is currently experiencing a significant local outage affecting services in NETLEY SOUTH, NSW, 2879.
We can confirm that the issue is affecting mobile services.
The root cause is currently under investigation. Approximately 797 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our mobile supplier, Telstra is currently experiencing a significant local outage affecting services in MARGOT VIA BARCALDINE, QLD, 4725.
We can confirm that the issue is affecting mobile services.
The root cause is currently under investigation. Approximately 1127 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our mobile supplier, Telstra is currently experiencing a significant local outage affecting services in MEEKATHARRA, WA, 6642.
We can confirm that the issue is affecting mobile services.
The root cause is currently under investigation. Approximately 1425 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our mobile supplier, Telstra is currently experiencing a significant local outage affecting services in MARONG, VIC, 3515.
We can confirm that the issue is affecting mobile services.
The root cause is currently under investigation. Approximately 6518 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our mobile supplier, Telstra is currently experiencing a significant local outage affecting services in BOIGU ISLAND, QLD, 4875.
We can confirm that the issue is affecting mobile services.
The root cause is currently under investigation. Approximately 365 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our mobile supplier, Telstra is currently experiencing a significant local outage affecting services in PORUMA ISLAND, QLD, 4875.
We can confirm that the issue is affecting mobile services.
The root cause is currently under investigation. Approximately 268 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our mobile supplier, Telstra is currently experiencing a significant local outage affecting services in YAM ISLAND VIA THURSDAY ISLAND, QLD, 4875.
We can confirm that the issue is affecting mobile services.
The root cause is currently under investigation. Approximately 312 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our mobile supplier, Telstra is currently experiencing a significant local outage affecting services in SAIBAI ISLAND, QLD, 4875.
We can confirm that the issue is affecting mobile services.
The root cause is currently under investigation. Approximately 846 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our mobile supplier, Telstra is currently experiencing a significant local outage affecting services in WARRABER ISLET, QLD, 4875.
We can confirm that the issue is affecting mobile services.
The root cause is currently under investigation. Approximately 348 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our mobile supplier, Telstra is currently experiencing a significant local outage affecting services in Area: MASIG ISLAND, QLD, 4875.
We can confirm that the issue is affecting mobile services.
The root cause is currently under investigation. Approximately 295 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our mobile supplier, Telstra is currently experiencing a significant local outage affecting services in PALM ISLAND, QLD, 4816.
We can confirm that the issue is affecting mobile services.
The root cause is currently under investigation. Approximately 503 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our mobile supplier, Telstra is currently experiencing a significant local outage affecting services in NARROGIN, WA, 6312.
We can confirm that the issue is affecting mobile services.
The root cause is currently under investigation. Approximately 7529 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our mobile supplier, Telstra is currently experiencing a significant local outage affecting services in BURTON, QLD, 4742.
We can confirm that the issue is affecting mobile services.
The root cause is currently under investigation. Approximately 1663 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our mobile supplier, Telstra is currently experiencing a significant local outage affecting services in DALBY, QLD, 4405.
We can confirm that the issue is affecting mobile services.
The root cause is currently under investigation. Approximately 3635 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our mobile supplier, Telstra is currently experiencing a significant local outage affecting services in FRASER ISLAND, QLD, 4581.
We can confirm that the issue is affecting mobile services.
The root cause is currently under investigation. Approximately 737 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our mobile supplier, Telstra is currently experiencing a significant local outage affecting services in Gogango, QLD, 4702.
The root cause is currently under investigation. Approximately 891 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BILINGURR, BROOME, CABLE BEACH, DJUGUN, MINYIRR, ROEBUCK, WA, 6725, 6726.
The root cause is currently under investigation. Approximately 5098 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in CATTLE CREEK, CECIL PLAINS, DUCKLO, DUNMORE, GORANBA, HALLIFORD, KUMBARILLA, MARMADUA, NANDI, RANGES BRIDGE, SAINT RUTH, SPRINGVALE, TARA, WEIR RIVER, WERANGA, QLD, 4405, 4406, 4407, 4421, 4626.
The root cause is currently under investigation. Approximately 1174 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in WOODRIDGE, WA, 6041.
The root cause is currently under investigation. Approximately 2434 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BILINGURR, CABLE BEACH, DJUGUN, MINYIRR, ROEBUCK, WA, 6725, 6726.
The root cause is currently under investigation. Approximately 2541 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in EBOR, JEOGLA, WOLLOMOMBI, 2350, 2453.
The root cause is currently under investigation. Approximately 1542 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.
Wholesalers/Retail providers
For information on outages affecting the nbn®, Opticomm, or our mobile customers, please visit the links below:
Download the app to troubleshoot
Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?
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