OUTAGES

For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.

Update at: 07-11-2026 at 05:28 AEDT

Our supplier, nbn is currently experiencing a Significant local outage in Tasmania.

A network outage is currently affecting multiple technologies in the South East region of Tasmania.

Suspected vandalism to nbn® network infrastructure in the South East region of Tasmania is preventing end customers accessing the nbn network.

Outage start time - 06-11-2026 at 18:02 AEDT

The outage has so far affected 2,465 nbn® services in the impacted geographical regions, across the following technologies: Fibre to the Node, Fibre to the Premises and Enterprise Ethernet services.

Works have been paused overnight for safety reasons, and the technicians are expected back on-site by 06:30 AM AEDT on 07/11/2026.

Locations Impacted

Regional Tasmania: Old Beach(7017), Gagebrook and Herdsmans Cove(7030).

An estimated time of restoration is not yet available.

The next update will be provided at around 07-11-2026 11:00 AEDT if there is no material change. We will provide an update as soon as practicable.

For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.

Outage Registers

For information about outages and outage registers, please visit the links below:

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