OUTAGES

For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.

Update: 26/10/2026 10:30 AEDT

Start Date: 04 April 2026 16:10 AEDT

We continue to monitor the Indigo West Segment 1A fault and coordinate with the relevant teams on restoration activities.

Loading of the required spare cable and jointing equipment has been completed, and the repair vessel is currently awaiting customs clearance prior to departure for the repair site.

The repair schedule remains unchanged, with completion currently expected by 03 November 2026, subject to weather conditions and operational requirements. Indigo West remains offline while repair activities are underway.

Further updates will be provided as new information becomes available.
Next Update: 02-11-2026 11:00 AEDT (02-11-2026 00:00 UTC), or earlier if there are any significant developments.

For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.

Outage Registers

For information about outages and outage registers, please visit the links below:

Download the app to troubleshoot

Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?