Incompatible Devices - Emergency Calling (000) Update - more info here.

OUTAGES

For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.

Our supplier, Opticomm, is currently experiencing a significant local outage impacting services in Casuarina, Palmerston, Lyons Estate, Bellamack, Johnston Northern Enterprise, and Johnston Stage 1E in Darwin, NT.

The root cause has been identified as an unplanned backhaul outage resulting from a network failure within the upstream backhaul carrier’s network. Opticomm is actively working with their upstream provider to restore services as quickly and safely as possible.

Approximately 132 services may be affected. The estimated service restoration time is 07/02/2026 at 05:00 AEDT.

We will continue to provide regular updates as more information becomes available.

The next update is expected on 07/02/2026 00:37 AEDT.

For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.

Wholesalers/Retail providers

For information on outages affecting the nbn®, Opticomm, or our mobile customers, please visit the links below:

Download the app to troubleshoot

Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?