Incompatible Devices - Emergency Calling (000) Update - more info here.

OUTAGES

For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in BOWENVILLE, CECIL PLAINS, DALBY, DUCKLO, GRASSDALE, MACALISTER, NANDI, PIRRINUAN, RANGES BRIDGE, SAINT RUTH, SPRINGVALE, TIPTON in QLD, 4404, 4405, 4406, 4407.

The root cause is due to site failure.

Approximately 3838 services may be impacted. An estimated restoration time is 13 Nov 2025 11:00 AEDT.

We will provide regular updates as more information becomes available.

The next update will be provided on 13 Nov 2025 06:04 AEDT.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in GREENMOUNT in QLD, 4359.

The root cause is due to site failure.

Approximately 2029 services may be impacted. An estimated restoration time is not yet available.

We will provide regular updates as more information becomes available.

The next update will be provided on 13 Nov 2025 17:31 AEDT.

Our 4G supplier, Telstra, is currently experiencing a significant local outage affecting services in HAVEN, HORSHAM, LOWER NORTON, MCKENZIE CREEK, NATIMUK, NORADJUHA, NURRABIEL, QUANTONG, VECTIS, WONWONDAH in VIC, 3400, 3401, 3409.

The root cause is due to site failure.

Approximately 4242 services may be impacted. An estimated restoration time is not yet available.

We will provide regular updates as more information becomes available.

The next update will be provided on 11 Nov 2025 13:53 AEDT.

For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.

Wholesalers/Retail providers

For information on outages affecting the nbn®, Opticomm, or our mobile customers, please visit the links below:

Download the app to troubleshoot

Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?