Incompatible Devices - Emergency Calling (000) Update - more info here.

OUTAGES

For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.

Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BELGRAVIA, CLERGATE, CLIFTON GROVE, EMU SWAMP, KANGAROOBIE, KERRS CREEK, MARCH, MULLION CREEK, OPHIR, ORANGE, SUMMER HILL CREEK in NSW, 2800.

The root cause is Site Failure.

Approximately 1209 services may be impacted. An estimated time of restoration has not been provided yet.

We will provide regular updates as more information becomes available.

The next update will be provided on 11 Feb 2026 14:58 AEDT

Our supplier nbn is currently experiencing a Significant local outage.

This outage has been caused by Tropical Cyclone Mitchell, which resulted in widespread power outages in its path. Due to rainfall, there is a risk of flooding and road closures. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the power providers and Emergency Services. Technicians will be dispatched to sites only when it is safe to do so.

The majority of nbn services impacted are due to commercial power outages affecting nbn® network infrastructure.

As at 23:55 AEDT on 10/02/2026, 123 end users are currently unable to access the nbn® network, across the following technologies: Fibre to the Node (FTTN).

Locations Impacted

Remote Western Australia: Denham, Exmouth.

Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.

An estimated time of restoration is not yet available.

The next update will be provided at around 00:05 AEDT on 12/02/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.

Wholesalers/Retail providers

For information on outages affecting the nbn®, Opticomm, or our mobile customers, please visit the links below:

Download the app to troubleshoot

Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?