HOW CAN WE HELP?

Need help with your service? Chat with Mo our AI assistant chat bot, email us or give us a bell. Our friendly team is always keen to help, so get in touch today.

Got a question about tracking your order or need some tech support?

Meet Mo, your virtual assistant
Need help fast? Mo’s available 24/7 to sort your bill, set up your internet, or chase down any pesky connection issues.

Want to talk to a real person?

Our live chat team is here every day from 9am to 9pm AEST. Yep, even Christmas.

Download the app to troubleshoot

Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?

Need a little extra support?

If you’ve got a burning question that needs answering right away, head over to our Exetel Support Centre. It covers all the most asked questions – and then some. You'll find answers to things like: How do I troubleshoot my connection? What happens with my modem? And what exactly is the nbn? All that jazz.

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