Incompatible Devices - Emergency Calling (000) Update - more info here.

OUTAGES

For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.

Our home broadband supplier, Opticomm is currently experiencing a Major Outage in CASUARINA, PALMERSTON, Lyons Estate (Velocity), Bellamack (Velocity), Johnston Northern Enterprise (Velocity), Johnston Stage 1E (Velocity).

The current suspected cause of the outage is due to an unplanned backhaul outage caused by a network failure in upstream backhaul carrier’s network. They are engaging with the upstream backhaul carrier to ensure they restore services as quickly and safely as possible.

The current estimated time for outage restoration is 12/02/2026 10:19 AEDT.

Next update will be provided at 12/02/2026 23:59 AEDT.

Our supplier nbn is currently experiencing a Significant local outage.

This outage has been caused by Tropical Cyclone Mitchell, which resulted in widespread power outages in its path. Due to rainfall, there is a risk of flooding and road closures. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the power providers and Emergency Services. Technicians will be dispatched to sites only when it is safe to do so.

The majority of nbn services impacted are due to commercial power outages affecting nbn® network infrastructure.

As at 22:55 AEDT on 12/02/2026, 5 end users are currently unable to access the nbn® network, across the following technologies: Fibre to the Node (FTTN).

Locations Impacted

Remote Western Australia: Denham.

Commercial power has been restored; however, nbn services remain offline. A technician has been assigned and is expected on-site by 13:00 AEDT on 13/02/2026; and nbn will publish an ETR when available.

An estimated time of restoration is not yet available.

The next update will be provided at around 23:00 AEDT on 13/02/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.

Wholesalers/Retail providers

For information on outages affecting the nbn®, Opticomm, or our mobile customers, please visit the links below:

Download the app to troubleshoot

Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?