OUTAGES

For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.

Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in Miles End, Mount ISA, Parkside, QLD, 4825.

The root cause is currently under investigation. Approximately 439 services may be impacted. The estimated time of restoration is 05 Aug 2025 10:00 AEST.

We will provide regular updates as more information becomes available.

Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BELMORE RIVER, BURNT BRIDGE, COOPERABUNG, CRESCENT HEAD, DONDINGALONG, GEARYS FLAT, GUM SCRUB, HAT HEAD, KINCHELA, KUNDABUNG, LIMEBURNERS CREEK, MARLO MERRICAN, MOPARRABAH, OLD STATION, SHERWOOD, SOUTH KEMPSEY, TEMAGOG, TURNERS FLAT, VERGES CREEK, WITTITRIN, YESSABAH, NSW.

The root cause is currently under investigation. Approximately 1332 services may be impacted. The estimated time of restoration is 05 Aug 2025 18:00 AEST.

We will provide regular updates as more information becomes available.

Our 5G supplier, Telstra is currently experiencing a significant local outage affecting services in ATHERTON, QLD, 4883.
The root cause is currently under investigation. Approximately 13391 services may be impacted. The estimated time of restoration is yet to be determined.

We will provide regular updates as more information becomes available.

Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in ATHERTON, CARRINGTON, EAST BARRON, KUREEN, MALANDA, MOOMIN, PEERAMON, TOLGA, UPPER BARRON, WONDECLA, WONGABEL,4882, 4883, 4885, 4887.

The root cause is currently under investigation. Approximately 13391 services may be impacted. The estimated time of restoration is yet to be determined.

We will provide regular updates as more information becomes available.

For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.

Wholesalers/Retail providers

For information on outages affecting the nbn®, Opticomm, or our mobile customers, please visit the links below:

Download the app to troubleshoot

Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?